Faulty Sky+ box

[howcanshe]

Ok I get a few of those letters through my door offering extended warranties on my sky box.

 

Recently my sky has started playing up, not recording stuttering etc.

I have been a Sky member since day dot so even though my box is more than a year old has anyone had Sky repair there box for free?

 

Maybe by stating sale of goods act and stating that you expect a sky box to last longer than a year?

 

Success stories would be great to hear

[dx100uk]

i would first get your signal strength checked & that you have clear line of sight to the sat.

 

most of these issues are related to poor or int signal.

don't forget it has two connections to the dish LNB, one is offset, that wil not like anything but a very strong signal.

 

dx

[howcanshe]

The signal test shows them both at about 80% I do like to try and fix stuf like this myself but think it is beyond my capabilities.

 

Do you think Sky will repair it FOC?

[dw190]

The signal test shows them both at about 80% I do like to try and fix stuf like this myself but think it is beyond my capabilities.

 

Do you think Sky will repair it FOC?

 

Dont know what package you pay for but a friend who has a package costing £50.00 per month had his sky plus box go down. He was offered a repair for £65.00 which he declined and cancelled the lot telling them he would go to Virgin who repaired for free. Ten minute later he got a telephone call from Sky who offfered a free repair or replacement and six months at half price if he would return.

[pompeyfaith]

Yes dw is right i did the same they wanted £65 to come out so i told them to put me though to cancellations.

 

I did not get this far as they changed there tune and sent an engineer out the next day he replaced my sky+ box LNB and connections for free and had a zero bill the next month.

 

So in short ring up explain the fault and soon as the mention £65 ask to be put though to cancellations works every time they do like losing business to virgin and will hold on to customers at all costs.

 

Regards

 

PF

[Conniff]

The signal test shows them both at about 80% I do like to try and fix stuf like this myself but think it is beyond my capabilities.

 

Do you think Sky will repair it FOC?

 

If you like having a go at fixing, then unscrew the lead at the dish and clean the connection and make sure it is firmly srewed back up, do the same at the box and then you can give them a ring.

[soltan]

had something similar happen to my box rang them up and went through doing something like a factory reset and it cleared it and has worked fine since, I think it may be something to do with them being hdd recorders and the files get fragmented over time.

[installspark]

Try a full system reset, you will lose all of the contents of the planner and anytime recordings.

 

To do a full system reset

 

 

1. Press SERVICES
   
2. Press 4
   
3. Press 0,1, SELECT
   
4. Press 8
   

To help prevent file fragmentation do a planner rebuild once a month (same procedure up to step 4 where you then press 7). Like a PC, over time, the files become fragmented which can cause slowdowns and random crashes.

[howcanshe]

Thanks for your suggestions!

[Simon7685]

Try a full system reset, you will lose all of the contents of the planner and anytime recordings.

 

To do a full system reset

 

 

1. Press SERVICES
   
2. Press 4
   
3. Press 0,1, SELECT
   
4. Press 8
   

To help prevent file fragmentation do a planner rebuild once a month (same procedure up to step 4 where you then press 7). Like a PC, over time, the files become fragmented which can cause slowdowns and random crashes.

 

Sorry if this sounds thick but if I do this as my Sky+ is playing up, I won't lose the stuff I have recorded but not watched yet will I?

Thanks

[soltan]

Think it will I'm afraid.

[installspark]

Sorry if this sounds thick but if I do this as my Sky+ is playing up, I won't lose the stuff I have recorded but not watched yet will I?

Thanks

 

Full system reset yes, planner rebuild no.

[navvy51]

First do the 'system reset' as outlined above. After the box has been in standby for five minutes, unplug the power cord at the back of the box. hold in left and right navigation buttons or 'cursor' buttons on the front of the box. Reconnect power lead whilst holding in these buttons. Do not let go of buttons untill green playback disc lights up and starts flashing, then let go of buttons, by which time your fingers are hurting. Then press 'select' on the box, you will see disc rotating and then after a while, could be several minutes, box will go to standby. After five minutes switch on and recording should work ok, in most cases. Just like the hard drive on your computer, every so often it needs to be defragged/reformated.