Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Welcome Finance hassling me!!


mazbck
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5201 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

They are indeed muppets.

 

Have you carried out the threats in the harassment letter you sent (reporting them to ofcom etc etc)? If not, it may be worth doing this and sending Welcome a copy of any letters sent so that they know you mean business.

 

Any other ideas out there?

Link to post
Share on other sites

  • Replies 105
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

It seems they cannot resist adding the charges without reason to be honest. i have been charged £ 10 for call charges when they did not even speak to me and when they called me to tell me they would be calling at some stage to discuss my complaint. Top it off they never called to discuss it !!! I have also had charges of £ 25 for direct debit cancellation which they themselves cancelled !!! Muppets indeed...

Link to post
Share on other sites

They seem to be coming from Customer Compliance and its a 0845 number.

 

Im lucky enough that my mobile phone keeps a note of all calls, with the time and date, and Ive put the number onto my 'REJECT' list on my mobile, so when they call it goes straight onto my answer machine, but they never leave a message!

 

Ive requested everything in writing, just because I know how bad WF are, but also I'm on so much medication I can't even remember what my OH says to me 10 minutes ago.

Link to post
Share on other sites

Hello, its my first post.

My payment to Welcome was due on the 25th Sept. I can only pay it on Monday 5th October. They have rang today saying I must pay something today or they will issue a notice of intent. Can they do this? They were extremely unpleasant on the phone. Any advice please?

Link to post
Share on other sites

If they do issue a Notice of Intent technically they should give you 14 days to rectify any alleged arrears, which clearly you will be able to manage. Don't let them bully you into paying 'additional sums' or 'rewriting the agreement'.

 

How old is your loan and how many payments have you made/missed over the years.

 

They are getting desparate for cash and hopefully won't have long left in the market.

Link to post
Share on other sites

Hello Spear. First of all do not let Welcome bully you on the telephone, they have no right to treat you like that. You are the customer. It is not against the law to have financial difficulties and the next time make them aware of that. I am sure if you explain the type of account you have etc on here one of the more experienced people will help and good luck. Starting your own thread is the norm.

Link to post
Share on other sites

Thanks,

The loan is over 9 years and I have been paying it for 2 and a half. I not in arrears but my wife cancelled the DD so I could start paying it for her. They phone all the time asking what have I done with the payment and why have I not paid it.

Link to post
Share on other sites

They once called me when I was in the hospital, and my daughter took the call, she told them where I was, and all they asked was when will she be out!!!!! They were patronizing and arrogant.

 

Just back today from seeing my specialist, and so far *fingers, toes and anything that can cross* they havent called yet!!!!

 

Our local branch in Aberdeen closed at the start of September, so I know its not them calling.

Link to post
Share on other sites

Wow, a whole 24 hrs without a call from WF!!!!

 

Methinks they got the other letters sent, and found someone in Nottingham that can actually read and understand the English Language!

Link to post
Share on other sites

Found these as I was clearing out some paperwork, the first one is the original I got back when I first took the loan out in NOV 07, and the second is the 'rewrite' last July I think it was.

 

Can anyone have a look see what they think?

 

I just cant seem to get my head round the figures, also remember I was rejected for the insurance and there has seemingly been a partial refund according to the Direct Group.

 

WF NOV 07 picture by mazbck - Photobucket

 

WF rewrite picture by mazbck - Photobucket

 

I am also waiting for the SAR to come through someime within the next 10 days hopefully.

Link to post
Share on other sites

Another letter in today, asking me to call them, and they state they all well within their rights to call me, even though I have written to them asking them not to.

 

No mention of the the CCA which had been requested, just asking me to call them ASAP to discuss the arrears, and could I please send them a I & E?

Link to post
Share on other sites

sorry not read all your thread, but you dont have to take their calls, send the harrassment letter, take a note of all the times dates etc that they call, they can write to you instead. complaint to trading standards, OFT, FSA, anyone you can, but dont expect finance and leasing assoc if they still put up with this lot, to do anything, maybe some have had luck with them?

 

http://www.theregister.co.uk/2009/02/26/debt_collection/

 

have a look at this, see how much British Gas had to pay for harrassing customer!

 

I suggest WF back off.

http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html

and here is the ruling!

Edited by maybelline

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

Link to post
Share on other sites

Lord Justice Jacob

' it is one of the glories of this country that every now and then one of its citizens if prepared to take a stand against the big batallions of government or industry'

 

love it

'rise like lions after slumber, in unvanquishable number, shake your chains to the earth like dew, which in sleep had fall'n on you, ye are many, they are few.' Percy Byshse Shelly 1819

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...