O2 Mobile Contract

[joeyv6]

Hi all,

 

New to this forum but already picked up loads of info to help me so far. I need help with a mobile contract I have with O2. In Feb there was a problem with my DD and payment wasn't made. I paid the bill over the internet in March and April however after clearing the balance the call restrictions haven't been lifted from my account to this day so I am unable to use my phone for anything. Would this be O2 not fulfilling the terms of the contract or am I still liable for any charges even though they hadn't lifted the restrictions when the overdue amount was paid.

 

Joe

[buzby]

It is not as automated as you think. Once a restriction is in place, it needs manual interverion to restore service. it MAY happen automatically if the next DD clears and there's no outstanding debt at at time, but because this can be reversed by the remitting bank up to a week later, it's never an instant solution.

 

Contact CS and ask why your service is restricted, if it's in error, ask them to credit you for the X days you were without service AFTER payment had been credited to your account.

Edited June 2, 2009 by buzby

[joeyv6]

Thanks for the quick response Buzby. I'll give them a ring and post back what they say.