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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I've been with Virgin Media for about 6-8 yrs (from the NTL/Telewest days)

 

In Feb this year I upgraded my cable broadband and was told I'd be signing up to a 12 mnth contract. As I was in the process of moving I asked what happened if I moved and was told I could take it with me.

 

I moved in Apr and when I tried to take it with me I was told I couldnt as they didnt offer cable in my new home and would have to disconnect. Therefore I did and 2 months later I get a bill for 120 quid for an early disconnection fee.

 

Despite much wrangling with Virgin they still state I've broken the T&Cs by moving. This is despite the 1st agent telling me I could take the service and the 2nd agent not telling me I'd be charged for disconnecting or they offered an alternative service. (I was keeping the house on anyway so if I'd have know I would be charged I wouldnt have disconnected)

 

Virgin are adamant I've broken the T&Cs and wont waive the fee. They have apologised for the agents not doing their job properly yet still insist I am liable for the charge.

 

I'm happy to contest this all the way as I don't see why I should be penalised for their mis-information, but any advice would be greatly appreciated

 

Thanks

Stevie M

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Did you check online whether or not your new property could receive cable?

I'm a little perplexed as to why you would upgrade your package so close to moving

 

Personally i dont see why they cant give you your service back if they've only just cut it off

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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  • 2 weeks later...

Stevie

 

My only advice to you is if you are prepared to go all the way then you can expect to be defaulted by them.

 

Several years ago I did a similar thing, I had cable connected only to move home within two months (having asked if I could take the system to my new address). When I got to the new address I was told that they didnt supply cable to that road. I refused to pay as they wanted the full amount for the remaining 10 months. I then received a letter after several months saying they would take me to court, so I paid up at that point.

 

It wasnt until a couple of years later I discovered they had defaulted me.

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Just wondering if it worth trying to get telephone records to back you up?

 

Have they admitted that the people you spoke to gave the wrong info, surely that gives you grounds to fight this...

 

My advice is write to the CEO in short, precise terms. Spell out what happened, do not ramble, his e-mail is on here somewhere.

 

Even if he doesn't deal with it at least it will go to someone who has some discretion.

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Hi there,

 

Just wondering, if your prepared to keep the service but they can't provide it surely that is their fault and therefore they have to accept that the terms of the contract have been broken...as in they can't provide the service! I don't understand how they can possibly get away with peinalsing you for a service you would be happy to keep, but that they can't provide!

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I somehow think the OP is either not coming back or awaiting an ISP ;-)

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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Just wondering, if your prepared to keep the service but they can't provide it surely that is their fault and therefore they have to accept that the terms of the contract have been broken...as in they can't provide the service!

 

If there is no cable, they settle for off-net access and broadband. They did this with friends of mine. It is happing more often as no infrastructure build extension have been boasted about for years.

 

But like the mobile networks, they don;t guarantee 100% coverage, and if you move and there's no coverage, that's no excuse to get out of a mobile contract either.

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We had this a few years back with them, we moved and they put us onto ADSL, which we cancelled as soon as we could. Even then they continued to charge us claiming they were still supplying a service, then they tried blaming Sky.

 

The worst part we had with them is that our house doesn't have an aerial just cable from a shared mast so we plugged in and started watching, one day we had a guy come round who told my wife that the service was provided by NTL and we had to pay to use it and that she must sign the contract there and then or he would cut us off, now my wife isn't a native English speaker so she asked him to come back later when I was in, he refused and forced her to sign the contract there and then.

 

Naturally when I got home I was livid plus a bit more, and NTL realising this guy had put them into a very dangerous position legally backed down instantly and gave us free tv, haven't heard from them since. Never use the cable now anyway as the quality is dire (still analogue).

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