Jump to content


  • Tweets

  • Posts

    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Welcome have stolen my innocence


alb10n
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5488 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Im not happy, for a while I thought I was one of the few unlucky guys with an enforceable agreement, but i didnt mind, i made my bed it was time for me to lie in it. I didnt even mind when my subject access request and change of address form was "lost" in the post. But now Welcome have really got to me.

 

A few weeks ago a guy phoned me from debt collection and said that he could offer me a loan which would pay off my old one and reduce my payments so I could afford to repay them as I had fallen behind on the last one. Being wary I didnt commit myself fully I told him how much I could afford and mentioned that I May be able to make a £100 first payment on the day I got my student loan, but I wasnt sure because it depends on my budget, he came across helpful and told me that wasnt a problem and that he would phone me in a week, little did i know i was talking to a machievalian prince of the highest order. I stupidly gave him my account details so if I could afford it he could take the payment out on student loan day.

 

A week passed and like the majority of the girls I meet he never called, fighting the repressed memories of rejection in the past I plucked up the courage and called him, he was "away" collecting some poor saps money so I was told that he would phone me back as he was only going to be about 45 mins, the day passed without a phonecall. Thinking he would try and get hold of me sometime leading up to loan day I didnt think much of it, but he never called. I know this as my housemate is writing his dissertaion downstairs next to the phone and has only managed 10 hours sleep since last thursday, and even if he did call in one of those rare moments of rest for my zombiefied housemate he still didnt speak to me to confirm.

 

Loan day came and I was busy visiting banks transferring my loan to cover all the bills that have built up since I last had money and I missed a call from welcome. Still no confirmation then. As is often the case on loan day I didnt check my balance all day I was revelling in having some money and was spending it wisely on food stuffs. It wasnt until today when I was trying to pay a bill over the phone that I found out that my account was now empty, "strange" I thought as even with my copious buying of pasta and noodles I should still have around £100 left in the bank. After waiting in line for what seemed like an age in the bank the ugly truth was revealed to me, £100 had been taken from my account 10 mins after I put the money in, the swines.

 

The tragedy of the situation was if they did speak to me he would of found out I could only really budget for around£20-£30 down payment. Oh and he never sent me the documents for the new loan agreement either the fecker.

 

So now I must turn to the trusty caggers and hope that you can fill my day with a little bit of hope. What should I do, oh and sorry for the mini essay, really needed to vent =]

 

Iv been told to subject access request them, Ill do it tonight/tommorow when im in the library, would be a nice distraction from stats. Is there anything I can do now, with them taking so much (its not alot when compared to how much they have fleeced off people before, but that £100 would of seen me to June) is it worth phoneing them up and giving them both barrells? This time recording the call :cool:

Edited by alb10n
Link to post
Share on other sites

1st check with your bank & make sure Welcome haven't set up a DD (Direct Debit) & if they have cancel it NOW in writing. If you gave them your card details & you can manage until a replacement arrives put a stop on it. It's important that you do both ASAP - also tell the bank that Welcome took money from your account without authority & although not guaranteed they should recall it

Link to post
Share on other sites

1st check with your bank & make sure Welcome haven't set up a DD (Direct Debit) & if they have cancel it NOW in writing. If you gave them your card details & you can manage until a replacement arrives put a stop on it. It's important that you do both ASAP - also tell the bank that Welcome took money from your account without authority & although not guaranteed they should recall it

 

Iv already checked and there are no direct debits. Il speak to them about claiming the money back tommorow. I guess if they refuse then I should SAR them or is it worth doing it now? thanks for the advice

Link to post
Share on other sites

No PPI no, I cant really not have my card as its my only debit card and iv still got some bills to pay over the phone. Im popping down the bank in a bit just grabbing a bite to eat, il let you know how it goes. Thanks for everyones advice :)

Link to post
Share on other sites

when you speak with your bank DO NOT tell them you said you might possibly pay etc as they may argue this was permission to use the card.

 

Be very economical with your story - just insist to them the charge was not authorised - and don't take no for an answer

Link to post
Share on other sites

Im with Natwest, Im not sure how long it takes to get a new card, but the card will be sent to my home address down south as iv not changed my address due to the lack of utility bills i get in student accomodation. So it would take and extra 3 days for it to get to me from when my parents get it, so its not really an option I want to go with.

 

I wont be leaving till I get a satisfactory result. Thanks for the advice Andie :)

Link to post
Share on other sites

Just got back from the bank, theres nothing they can do unfortunatley as it wasnt a direct debit and was telephone card sale thing. Their not insured to claim that type of transaction back, they said the only way I could get it back is by calling welcome up and telling them. Iv tried calling but no surprises there not answering. :(

 

Will try again in a bit

 

Any hints as to what to say, im not that great at putting across my point over the phone, hence how they ended up getting my card details off me. :(

Link to post
Share on other sites

You need to tell the bank it was a unauthorised transaction and you did not at any time tell welcome to take any money from your account. As mentioned by others don't take no for an answer.

 

Also please reconsider getting a replacement card. Pay any bills asap and then draw out money you might need for a few days. If you don't this will happen again and again.

Link to post
Share on other sites

I had a 20 minute conversation with a man at my bank and he said that there was nothing they could do. Im just waiting for some money to transfer over from my other account so i can pay bills before i get a new card. Should be all done by end of the week and il order a new card after that :)

Link to post
Share on other sites

I think the man at the bank is misinformed but that is only my opinion. Not sure if any one else knows for sure.

 

Glad to hear your sorting the card out. It may be a hassle now but will save you so much time and stress in the long run

Link to post
Share on other sites

Yeah i did think it seemed a little wrong that the bank couldnt do anything about a company taking their customers money without their permission. Im going to phone up the bank and see if I get a better response from them.

Link to post
Share on other sites

Im on the phone to someone at the mo and im being told the same thing, because i provided my card details theres nothing they can do, and I willl have to speak to welcome to get it refunded :( im phoneing again to try my luck again.

Link to post
Share on other sites

I managed to get through to the fraud department, but as Welcome are a company im in an agreement with they cant count it as fraud, wasnt really what i was asking about but still nice to know. He advised me to get hold of the citizen advice bureau and speak to them. :S

Link to post
Share on other sites

I bit the bullet and spoke to Welcome, I tried to record the call but for some reason it didnt work :( basically I told them I have no problem paying them some money but not £100 that I paid them so if they refunded me the money I was owed I would be able to afford the future payments. The guy then told me that they couldnt do a partial refund, and he would have to email head office to see if they can do a refund and then take the money back off. He also seemed a lil reluctant to send me my new agreement details. The fact he hasnt sent them off yet seems a lil odd but I guess he hadnt spoken to me so he wasnt sure what to put in it.

 

Oh and apparently I agreed for the £100 and we must of got our wires crossed, i dont think that is really a great excuse but I guess were all human, and if it meant he had something to write down on his notes that made him look like a productive employee then thats all good then. grrrrr. :mad:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...