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About alb10n

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  1. If your within 28 days you should be able to exchange it for a handset that is available on the same tariff that you are on. You could certainly argue the point that its false advertising but not sure how far that would get you with Carphone Warehouse as I doubt that sony ericsson have a different box which doesnt have the you tube ready bit on it, and they can only stock what they are sent. But you would think that it would give you some leverage in regards to getting a different phone if you were going to exchange it. Good luck with getting it sorted, I know how difficult the stores
  2. Hi Steve Is the Vivaz an upgrade or a new contract? If its a new contract carphone warehouse should be able to return it fully as long as its within 14 days of you purchasing it. The store shouldnt be telling you that they wont return it as its their policy to return it as long as it was brought to them within 14 days, if they do try and tell you they will keep swapping it for the same model of phone just be firm and tell them that according to their policy you can return it fully. I can only think Sony Ericsson Vivazs that are branded Orange for example may have the right softw
  3. Just thinking, you said you recieved a text saying your contract had been lowered, are you on o2cpw? Have you asked which tariff you are on at the moment? If so is it the same tariff you were on previously? The only reason I ask is they may have listened into your call and reveresed the upgrade already. Just a random thought. Speaking to the disconnection team probably wont lead to too much if your contract has a long time left on it (if the upgrade was done in november your probably looking at having around 19 months left) so they will ask you to pay for a cessation fee as the
  4. The store should be able to produce a large font T&C for you, or you could call cust support and they could send out the T&C in the post. I think they may also be on the website it depends on what network you are on. Just to clarify, you used up your minutes plus the £50 limit that was on the account? If that is the case then you would have to pay to bring your outstanding charges under the limit so they can remove a bar from your account. The limit is put in place to protect the network from people over spending and not paying back the bill so not sure if it would have to
  5. It may be worth calling Carphone warehouse and asking to speak to their sales escalation team as it seems that is the department that is looking into the sales call. They should of by now have listened into the call and should be able to reverse the upgrade/downgrade for you. Are you on o2CPW? If so it shouldnt take too much for them to be able to reverse the upgrade. Just thinking that it may be easier to call up first and try that route before sending off for a SAR and having to pay £10 and wait for their reply.
  6. Good point is it classed as a service agreement? Do you know if there would be a way of getting them to produce a copy of this? I appreciate if this was carried out over the phone there wouldnt be a signed agreement but the would surely have a log of the sale....just a thought
  7. Thank you so much I will pass it on to him tommorow morning
  8. My brother currently has a debt of around £250 with orange, they have passed the debt onto moorcroft who have demanded £500 from him. He has sent a CCA request with £1 and was sent a response telling him that they could not carry out the request as the legislation he quoted did not apply to the situation. (I have not had a chance to see which letter he sent as of yet because hes the other side of the country at the moment). My 1st question is: can a DCA add on such a huge fee to an existing debt? My 2nd question is: it up to the DCA to show how they have come up to that figure? My
  9. Obviously its not always going to apply, if like you said the network coverage is rubbish then that would be something you wouldnt know unless you put the sim in. Also some networks, im thinking o2 and possibly vodafone have a 14 day return on contract phones regardless of if you have used it. You just have to pay for the usage that you have built up before returning it.
  10. Yeah you can certainly ask for a POD another way of doing it is phoning CPW customer support and asking if they can get the POD from DHL and then go into a CPW store with some form of ID with a signature on so the store can fax it to the person you spoke to in customer support so they can compare the signatures and then forward that information to DHL if there is a difference in signatures. This would probably be quicker than writing to CPW as it would achieve the same result but will save on time and hassle of waiting for the post. You could alternatively speak to DHL customer serv
  11. Hope you managed to sort everything out with getting your phone. The issue CPW have is that they can only go on what DHL have told them, they would have already launched an enquiry by the sounds of it, they dont usually say they will call back unless there waiting on a response from a DHL investigation. The only thing you can do is report it to the police because CPW can only go on what they are told by DHL and if DHL are saying that the phone has been delivered and that they have spoken to the driver to clarify delivery details then in the eyes of CPW the phone has been delivered to the
  12. Carphone warehouse stores are given instructions from the networks in regards to returns but at the same time rarely acknowledge they do. So if you are told by the store you cant return it its because the network has told the store they cant. But when you phone up the network directly they will without fail always say that they cant see why theres a problem with returning it and tell you to go to carphone warehouse to return it. If you have broken the sim card out of its little credit card thing, then that is an acceptance of the contract and you will not be able to return it after that
  13. Bit of a long story so apologies in advance. I claimed for unlawful bank charges earlier this year stating that I was in hardship and I was told that I was not in hardship due to the bank charges so my request had been refused. At the same time this was going on my overdraft had gone over its agreed limit after a cheuqe I put in for £1000 bounced and the charges I was expecting meant that I went over my agreed limit. This led to them saying that they were going to cancel the overdraft, I informed them that I was pursuing my bank charges and they said they would wait until my claim had be
  14. Cheers guys just wondering really, never really thought about it before. As soon as I posted the thread I read my booklet and saw that it said in arrears. Hopefully wont be on job seekers long enough to get my 2nd payment
  15. I was just wondering if Jobseekers is paid for the next 2 weeks or the 2 weeks that have just passed. The reason I ask is because I applied for jobseekers on the 22/10/09 and didnt sign on for the first time till the 3/11/09 and today I was expecting to get the jobseekers that covered the days between the 22nd and the 3rd plus the next 2 weeks of benifits to last me till my next sign on date of the 17/11/09 Or have I got the wrong end of the stick and the payment from signing on the 3rd is benifits for the time between me applying and my first sign on? This isnt the first time i
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