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    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Student loans


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Just got this in my email:

 

"

Student loans to go on credit reports

 

The Student Loans Company (SLC) is set to get more aggressive with people who regularly miss repayments on their outstanding loans.

Until now, student loans have not appeared on credit files, mainly because the SLC does not have the specific consent of all students to send payment history information to the agencies, one of the basic requirements of sharing account performance data.

The SLC is to send letters to an estimated 60,000 borrowers considered as consistent ‘bad payers’, advising them that they have 28 days to bring their accounts into line. Anyone who fails to respond will be deemed to be in default. Defaults can be registered without the consent of borrowers, so the SLC has found a way to use credit reference agencies as a means of pressure to aid collection attempts.

This new move is likely only to affect those who took out student loans prior to 1998 and the SLC estimates that 30,000 people could see their credit ratings damaged. Defaults stay on credit files for a period of six years and can seriously damage an individual's hopes of getting other lines of credit, such as mortgages or personal loans.

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I thought the principal of law was that they could not apply something like this retrospectively - i have at no stage agreed in any of my SLC agreements for them to share date with or look at my credit file.

Veester

 

"Challenges are what make life interesting; overcoming them is what makes life meaningful." -- Joshua J. Marine‏ ;)

 

Better than the truth itself is truthful living.

 

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interesting, if they want the student loans to be treated the same as 'normal' loans they will have to allow them to be considered in BR or DROs!

 

I owe a few grand on half a dozen student loans, and don't have to pay anything off unless i am earning over 25K, will I be considered as a bad payer if i keep defering because i earn less?

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Had a spare 30 minutes last night so went SLC baiting!!!

 

They have been ringing me daily for months but we just ignore them. I have been paying every month what I can afford but they want me to fill out an I&E form so that they can check and challenge it!!! I told the girl my total debt and what percentage of that was SLC I then allocated that percentage of my money left over and told her that figure. She just kept saying 'but who has authorised that percentage'.....I think pro rata was lost on her!!! Needless to say I won't be filling out her form unless a judge requires me too!

 

Anyway I asked her where I had signed to say that SLC could share my data with CRA's and she said it was on my agreement. I pointed out that I had already SAR'd them and had my agreements in front of me and there was nothing on them. She then said that the CCA changed in 2006 so they could do it. I pointed out that my pre-1998 agreements were covered by the CCA 1974 so that didn't apply. She kept saying that they had sent stuff out changing the contract to allow them to do it. I told her that nothing had arrived and it would be unlawful to share my data. After about 5 minutes of her trying every avenue but finding some big road blocks at the end of each she then declared that she had just moved offices and hadn't had time to unpack her stuff, and the info she needed was in a box somewhere. She said when she found it she would send a copy out.........I won't holding my breath!!

 

It would appear that they are trying their luck with this and if pushed haven't got any legal back-up so just keep challenging them.

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Had a spare 30 minutes last night so went SLC baiting!!!

 

They have been ringing me daily for months but we just ignore them. I have been paying every month what I can afford but they want me to fill out an I&E form so that they can check and challenge it!!! I told the girl my total debt and what percentage of that was SLC I then allocated that percentage of my money left over and told her that figure. She just kept saying 'but who has authorised that percentage'.....I think pro rata was lost on her!!! Needless to say I won't be filling out her form unless a judge requires me too!

 

Anyway I asked her where I had signed to say that SLC could share my data with CRA's and she said it was on my agreement. I pointed out that I had already SAR'd them and had my agreements in front of me and there was nothing on them. She then said that the CCA changed in 2006 so they could do it. I pointed out that my pre-1998 agreements were covered by the CCA 1974 so that didn't apply. She kept saying that they had sent stuff out changing the contract to allow them to do it. I told her that nothing had arrived and it would be unlawful to share my data. After about 5 minutes of her trying every avenue but finding some big road blocks at the end of each she then declared that she had just moved offices and hadn't had time to unpack her stuff, and the info she needed was in a box somewhere. She said when she found it she would send a copy out.........I won't holding my breath!!

 

It would appear that they are trying their luck with this and if pushed haven't got any legal back-up so just keep challenging them.

 

I have just check my agreement/s from 1992/93/94.

Although they have now been written off under section 12, no where does it state they are entitled to share information with CRA or anybody else.

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Hi All.

Since leaving University in 1996 I have been in debt and have finally managed to clean up my credit file and am waiting for some old defaults to be removed because of the Six year clause.

 

However, I have just recieved a letter from The Student Loans Company and this is one debt that I had not serviced and in total amounts to £5000. Do not get me wrong, I have not ran away from them but I have until now not had any contact with them since around 2001 and I have had various sadness since that period when my Mother died very young and had children - therefore as they had never contacted me I never contacted them.

 

The Letter states that they want £5000 within the next 28 days from the date of the letter or they intend to mar my Credit File with a default, this is the last thing I need as I am just in the process of buying my first house with my wife (whom does not earn and looks after our two children) as her Father is helping us with the deposit.

 

Question is, I took this loan in 1993 and not heard from them since 2001/2002 - Is this now statute barred and if so do they still have the right to mark my credit file with a default and should I either

 

1 - Arrange to pay what I can afford on a monthly basis in order to get the mortgage

2 - Write a Statute barred letter and ensure that they do not mark my credit file

3 - Ignore the situation

 

Any help would be gratefully recieved

 

user_online.gif [email=abuse@moneysavingexpert.com?subject=Reporting post http://forums.moneysavingexpert.com/showpost.html?p=21106613]report.gif[/email] post_thanks.gif

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Putting this matter aside- has anyone noticed that the interest rate that SLC apply to our loans is governed by the Retail Price Index (check your agreements) and that RPI is now negative - we are now in deflation)

 

This means that SLC will soon have to start paying US!!!

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I find it interesting that the SLC are threatening to default people where loans are clearly statute barred.

 

Student Loan Company Default Letter

 

But then the SLC have never had a clear grasp of the law, let alone anything else.:rolleyes:

Edited by fermi
remove the stupid auto link. :P

[SIZE=2][COLOR=SeaGreen][FONT=Verdana][URL="http://www.nationaldebtline.co.uk/"][/URL][/FONT][/COLOR][/SIZE]

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Hi All.

Since leaving University in 1996 I have been in debt and have finally managed to clean up my credit file and am waiting for some old defaults to be removed because of the Six year clause.

 

However, I have just recieved a letter from The Student Loans Company and this is one debt that I had not serviced and in total amounts to £5000. Do not get me wrong, I have not ran away from them but I have until now not had any contact with them since around 2001 and I have had various sadness since that period when my Mother died very young and had children - therefore as they had never contacted me I never contacted them.

 

The Letter states that they want £5000 within the next 28 days from the date of the letter or they intend to mar my Credit File with a default, this is the last thing I need as I am just in the process of buying my first house with my wife (whom does not earn and looks after our two children) as her Father is helping us with the deposit.

 

Question is, I took this loan in 1993 and not heard from them since 2001/2002 - Is this now statute barred and if so do they still have the right to mark my credit file with a default and should I either

 

1 - Arrange to pay what I can afford on a monthly basis in order to get the mortgage

2 - Write a Statute barred letter and ensure that they do not mark my credit file

3 - Ignore the situation

 

Any help would be gratefully recieved

 

user_online.gifreport.gifpost_thanks.gif

 

Right I am no expert on this matter but will pass on what I was told regard SLC.

 

The statue barred limitation does not apply to the newer (morgage type) loans, think it is post 1998, so this would not apply in your case.

 

If you have not made contact, made payment or acknowleged the debt since 2001/2002, then the statue barred limitation should apply, but if you have defered payments from that date, this would effect this claim. The 6 year limit starts from your last payment, contact or acknowlegemnt of the debt.

 

Hope this is of help

Alf

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