Don't they ever learn ? Help Please

[Dydie]

Sorry but need to rant and need some advice

 

Just got my statement through from HSBC and geuss what ....

Yep more flippin charges

 

Since my claim went through they have mounted up £340.00 in new

penalty charges and I have a further £100.00 pending which is due to be

added on the 10th Aug making it £440.00 in just 2/3 months!!

 

I have phoned and ranted at a lady who was obviously not located

in this country and obviously did not care or understand what I was

ranting about, She just point blank refused to refund these charges.

I asked to be put through to her supervisor ... This request

was denied (which I thought they are not allowed to do?) So I then asked to be

put through to my branch .... Could not do that as no answer .. even though

I was only left on hold for 10 seconds, I asked then to be put through

to the senior service quality team ... she could not find the number so I

gave it to her but suprise suprise no answer there either (another 10 seconds)

 

Finally gave in and told her to send an urgent message to my branch for

someone to contact me.

 

Am I really going to have to go through the whole process for a second time?

 

I am so fed up with this now .... when are the banks going to learn that they

cannot keep getting away with this?

 

My Questions ?? Please Help

 

1) Do I have to start a new claim from scratch again?

2) I have heard that if you make a 2nd claim HSBC will close your account

is this likely?

 

Fed Up and Angry

Dydie

[sarey331]

ive seen that too about second claims, if you call up telephone banking abgain there is an option to make a complaint and you are put through to a uk call centre where they seem to know what they are talking about.

how frustrating

[anya]

I am in the same boat. They are relentless with these charges, even when I told them I had DD's meant to be coming out on the day before my money went in, and I assured them the money would be in first thing the following day, they still returned them unpaid and charged me £30 each and told me to find alternative ways to pay the unpaid DD's. Again, perpetuating the knock on effect of putting my tight budget into turmoil. Why does the bank believe it is more important than the TV licence or water company? Because they paid themselves the £30 charges without question of me having the funds available whilst at the same time not paying the lesser amounts owed to the other companies. They think they are God, and if we still lived in a world where cash was an adequate substitute for plastic- I would stuff my mattress with my money and stick two fingers up to the banks!

 

sorry, in answer, I don't think they will ever learn.

[Mrs Charlton]

Do you think its worth another ranty phonecall? Perhaps to Colin Langdale?

Are you good on the phone? I find I am quite shy face to face but excellent at getting a*sey on the phone (especially when money is involved). The service quality number is 08456 028006 if thats any good to you?

 

Failing that how about a Without Prejudice letter asking them to refund the charges before a second action is begun? You would think that they'd learn really....*sigh*....lab rats learn faster...

[Dydie]

UPDATE !!!!!

 

Just to let you know after my complaints regarding these new additional charges HSBC have just written and said that for "commercial reasons" they are willing to refund all these charges now amounting to £470.00.

 

Dydie xxx

[sar011279]

Congratulations!!!!!

In answer to 'do they ever learn'... have just opened my statement to find another £125 due to be debited on my account........ nuf said.

[rmoody70]

Love that guys robot Bungle Avatar. Wheres Zippy et al?

[sar011279]

In the words of David Walliams... 'I'm a lllllllllaaaaaaaaaadddddddyyyyyyy!!!!!'