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glynn tappenden


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Just wanted to ask some advice,I sent off my S.A.R with my check for £10 to marbles they recieved it and then sent all my statements to another customer who then opened and read some of my statements luckily she is doing the same thing and realised what was happening and phoned me to let me know,marbles have now sent the statements to me with a letter of apology but I feel I should complain .Does anyone know what body I should complain to?

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  • 2 weeks later...
Just wanted to ask some advice,I sent off my S.A.R with my check for £10 to marbles they recieved it and then sent all my statements to another customer who then opened and read some of my statements luckily she is doing the same thing and realised what was happening and phoned me to let me know,marbles have now sent the statements to me with a letter of apology but I feel I should complain .Does anyone know what body I should complain to?

Information commissioner and Banking Ombudsman I would say.

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Actually I sent the prelim adding a paragraph "I am very disappointed that my private info was sent to another customer , feel that this was a serious breach of the Data Protection Act 1998 and would expect that you personally ensure that the following matters be dealt with promptly" did the trick recieved full refund within 1 week:lol: :lol:

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