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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Comin to get ya


podgydad
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See General Forum - in the stickies 'we would like to buy some lawbooks'

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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  • 4 weeks later...

Do you think that the reason for the relatively few stories of sucess against the Natwest on here, is due to people agreeing to sign NDA's?

 

I got 2 letters in the post today, one from my branch, the other from head office. The 2 letters were very similar but differed in one major way, the one from my branch made me an offer of about 25% of what I was claiming and stipulating that I must sign an NDA. It amused me that I got both letters on the same day, one making an offer, and one telling me they weren't giving me a bean.

 

Anyway, responded saying that I might sign an NDA subject to all my charges being refunded and a seperate fee for the NDA of £10,000 However I actually started proceedings against them on the 7th.

 

So, if my next post is 'sorry I can't comment on this' you'll know the score

 

MODERATED post moved . please keep to the one thread

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If you look at the sticky in general everyone please change your settings this will be the reason you where unable to find it and correct it for you.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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It's also at the top of the forum - the bit that says:

 

Do you want to help this site? Help us to help you and others by donating a small Amazon Voucher for legal books, click here

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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You don't have to of course, it's just that the books that we all get our info from are *proper* law books and cost a bl**dy fortune - one on Confidentiality for instance cost us £137!!

 

But now, we have information regarding Confidentiality clauses.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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  • 2 weeks later...

Just an update. Started my claim on the 6th April, acknowledged on the 11th. I got 2 letters from them the day after I began my action, the first one was from my branch offering me £500 and the second was from head office saying their charges were fair, blah, blah, blah.

 

Anyway, got another letter from them yesterday saying that as I had rejected the offer, they were withdrawing it! Seems a bit odd to withdraw an offer that I have already rejected.

 

Natwest are really begining to annoy me, their attitude throughout seems to have been less professional and more small minded than the others. They seem to be grandstanding and trying to front this out. How they have the gall to be posturing after the OFT ruling I don't know.

 

Anyway, I really look forward to getting my money back from this lot, and I hope it goes all the way to court.

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Good on ya!!!

 

Im at the same stage as you and had the same 2 letters... and they withdrew the offer i rejected ha ha!

 

Good luck!

 

Keep us posted!

NatWest - £3702.94 - Won.. Done and Dusted!!

Lloyds - £771.52 - Nearly there...

 

The Daily Mirror, GMTV, Granada Reports........

Hollywood Next!

 

Check out how I re-claimed my unlawfull bank charges:

http://www.consumeractiongroup.co.uk/forum/NatWest-bank/4797-stephanie-NatWest-i-i.html

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  • 2 weeks later...

Thats fantastic, congratulations!

 

Out of curiosity, did they give the whole lot back and who had it come from?

 

We are about to start the process, owed about £850 from Natwest and am going to start with them. Hearing this is so encouraging :)

 

Lolly

American Express - Prelim letter 9/05. Settlement 12/05 :)

Barclaycard - £265. Prelim letter sent 9/05. LBA sent 30/5. Offered partial settlement. Declined.

NatWest Credit Cards - £92 -Prelim letter sent 9/05. LBA sent 30/05.

Natwest Bank account - £950 Prelim letter sent 30/05. LBA sent 15/06.

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please

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