Letter from Halifax - help needed.

[rkh001]

I wrote to the Halifax regarding the bank charges that I was reclaiming. My letter, along with spreadsheet, was dated 10th July.

 

Yesterday, I received a letter from them saying the following (verbatim):

 

"Thank you for your letter on 10th July 2006.

 

My understanding of your complaint is that you are unhappy about the charges on you (their error) account and you would like the charges refunding.

 

We're keen to deal with your concerns as quickly as possible. A Customer Relations Manager will investigate the poings you have raised and you will receive a reply shortly, but certainly no later than 4 weeks.

 

You will find enclosed a copy of our leaflet, which tells you how we will handle your complaint.

 

Your sincerely

 

Ruth Stringer

Redress Assessor

Core Business

Customer Relations

Enc. Personal Customer Complaints - Here's what we'll do"

 

Has anyone else had such a letter? Now what do I do? Do I wait 4 weeks or shall I go ahead with the next letter giving them 7 days?

[clayts]

Send your Letter Before Action if you haven't already, allowing them the standard 14 days.

 

Stick to your timetable, not theirs

[rkh001]

Will do Clayts. Thanks.

[libertie]

Don't wait the 4 weeks, I agree send your letter before action, and you need to give them a further 14 days not 7 to respond.

 

Libertie:-)

[montyd]

i got this letter and they still responded within 14 days and i now have a full refund of £555!!!

[prushton]

i too got the standard letter you have recieved, two day s later got a phone call offering £144 told them it was all or nothing and sent them an LBA to day. I hope that shakes them up!!!!!!!!!!!

[rkh001]

My Letter Before Action is being posted today. So wait and see what happens next.

Thanks everyone.

[rkh001]

Hi all

 

Before my "letter before action" got posted this morning, the kind postman delivered a letter from Halifax offering me £88 (charges from Dec 2005) as a goodwill gesture (they owe me some £750) and threatened to close my account and if I am not happy with this decision, then I can take it up with the Ombudsman! Acceptance form enclosed.

 

I don't want to accept this but which letter do I need to write now?

 

Thanks in advance.

[Michael Browne]

Write a brief letter accepting their offer as partial payment, but will pusue for the rest as promised in your LBA dated XXX.

 

They'll withdraw the offer and you file at moneyclaim in 14 days for the full amount.

[gary105]

I got a letter from them saying they will offer £67.00 as a goodwill gesture , (cheeky b*$!*&ds ) but the total charges came to £1568.00. and if I didn't like it, go to the Ombudsman (which I'm not going to do) I've now sent them a LBA.

[odaowlII]

At least you got an offer (paltry as it is)

 

I just got a very translucent fob-off, saying that I wasn't entitled to refunds as it only applies to credit card statements.

 

Damn fools.

 

Let's see how they feel when they recieve the MCOL later this week

[gary105]

I like your thinking!!

[jessicasdad]

i had same letter from local branch. i've been stalled reference my 6 years accounts but they have promised to send them today after a phone call. 01422 322991(freedom of information,records section). just waiting for my statements. will watch you with interest as you are further ahead than me. good luck