THE SUN DVD online rental

[andypandyere]

Hi Every one,

 

I applied online for a 2 month free trial with the Sun online DVD rental and its gone pear shaped, my account is showing me as having 2 dvd's at home (which never arrived) and despite me trying to phone them and several emails to them, they appear to have died, i even phoned the sun and was told i would be phoned back, yet nothing.

 

My concerns are that they have my credit card details and its impossible to cancell the service, online your directed to answer your secret question then told to phone them, on phoning the line is dead.

 

So not only have they proved how crap the service is, they have access to draw funds from my credit card for a service they have not provided, and nor do i want them to, avoid it like the plague.

 

Any suggestions please

 

Regards Andy

 

P.S. Any one else having same problem, or anyone getting a reasnable continued service from them?

[tendogs]

Morning Andy, I would think that the first response would be to contact your credit card company and ask them to prevent the Sun from accessing your acount. After that let them do the work.

[andypandyere]

Hi TenDogs i did that and they told me the only way they could prevent the sun was to issue me a new card with a new number and charge £10 for doing so

[buzby]

Who is the DVD library? The Sun is just the brand they use - so your complaint will need to be to the firm that runs the service, not the newspaper.