MBNA Credit Card PPI claim

[ollie*bollie]

Have received a standard template No letter regarding refund of PPI due to self employment - with a copy of the original application form which has a tick highlighted in the Yes box. However have looked very closely at the tick it is different to all the other ones.

 

Should I go back to MBNA again or directly to the FSO?

 

Thanks in advance

 

Ollie Bollie

[bennyowen]

Send a second letter to them to reconsider your position. If they would not reconsider your position, ask for their final decision letter.

[ollie*bollie]

Thanks for your quick response. They have stated that they have now exhausted their complaint process and therefore they must inform us that this is their final response on the matter. Should I still send them another letter to ask them to reconsider?

 

Ollie Bollie

[bennyowen]

No need for another letter. Progress with the FOS process.

[ollie*bollie]

Thanks for the advice. I have completed the FOS complaint form and am sending off today.

 

Thanks again

[ollie*bollie]

Have just received an acknowledgement of safe receipt of correspondence from FOS - however warned they are currently have high volumes of enquiries and that they will provide a full response as soon as they can. Allocated a case number - so its a start to what I think will be a very long process - but hopefully worth it in the long run.

[bennyowen]

I think it will be a successful long process. Don't be in a hurry. A subsidiary of MBNA, Loans.co.uk, was fined in 2006 about their unfair PPI tactics. Read the FSA press circular here:

 

FSA fines loan broker £455,000 for PPI selling failures

[Rippedoff2008]

Sorry Ollie it is a long wait - started mine for MBNA and Barclaycard with FOS in December 2007 now with an adjudicator in January 2009.

 

All I can say that for the price of a stamp its hopefully worth the wait. ;-)

[ollie*bollie]

Oh no - I hadn't realised it was going to be as long a wait as that - but as you say if the outcome is positive, it's worth it for the price of stamp.

 

Hope your results work out in your favour.

 

Ollie

[ollie*bollie]

Latest update

 

Today received a polite letter from the FOS advising that they are contacting MBNA for further information. Then as soon as they can they will pass the complaint to one of their adjudicators.

 

Advised it may take a while due to number of claims etc but did promise that they will write again as soon as possible - and certainly within the next 2 months to keep in touch.

 

So whilst I appreciate it is likely to be a very very long wait - I remain hopeful!

[Camdenite]

 

Advised it may take a while due to number of claims etc but did promise that they will write again as soon as possible - and certainly within the next 2 months to keep in touch.

 

 

I've had three "within two months" letters now on my MBNA claim. The last time I spoke with them, I was told realistically another six months (from late Feb) before it get's to an adjudicator. That's providing MBNA play ball with their responses.

 

I guess all we can do is be patient. It's provided a nice little diversion while many of us await the lifting of the Bank Charges stays.

[ollie*bollie]

:(Oh dear - well I wish you all the best with your claim and hope that if I'm VERY patient I might be lucky too.

[ollie*bollie]

Today I have received a letter from the FOS advising that MBNA have provided them with an offer prior to the FOS completing their view of the case.

 

MBNA have confirmed its offer will be based on a full refund of premiums, along with associated interest, plus interest @ 8% in full and final settlement of the complaint.

 

It has also confirmed that part of the refund will be placed against the outstanding debt on the card to reduce the balance to zero with the remainder being issued in the form of a cheque.

 

My only concern is that I do not have all the statements dating back to 2000 so how will I be sure that the amount offered is correct?

 

I think this is a great result for the price of a couple of stamps and letters - and think I should probably accept the offer - but just wonder why MBNA have responded so quickly when normally they seem very difficult to get money out of.

 

Any views would be appreciated.

 

Many thanks

 

Tracy

[alanalana]

My only concern is that I do not have all the statements dating back to 2000 so how will I be sure that the amount offered is correct?

 

I think this is a great result for the price of a couple of stamps and letters - and think I should probably accept the offer - but just wonder why MBNA have responded so quickly when normally they seem very difficult to get money out of.

 

I would like to say trust them but that would be foolish if you have some statements and your original cca you could do a quick check to see if it seems right.

 

It is a good result no more debt and a bit of money back. Why would mbna respond with an offer my guess is there are thousands of complaints against them and they will want to avoid the FSA imposing a large fine. The last one was £7m so they are probably a bit scared and now a lot of banks are offering goodwill settlements without admission of liability to get them of the potential FSA hook.

 

aa

[ollie*bollie]

Thanks for coming back so soon aa. I didn't have an original SAR - do you think it would be worth while getting one to double check the amount? Also in our opinion do you think I would be better to settle as opposed to continue?

Thanks in advance

Tracy

[alanalana]

Thanks for coming back so soon aa. I didn't have an original Subject Access Request - do you think it would be worth while getting one to double check the amount? Also in our opinion do you think I would be better to settle as opposed to continue?

Thanks in advance

Tracy

 

You are a little late to send a SAR as the offer is there, but IMO I would send one anyway...here is the template...

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca.html

 

The statutory fee is £10.00 and they must respond within 40 days failure to respond results in you sending a Non compliance letter and an formal complain to the Information Commissioner Office.