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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Car impounded through no fault of my own!!!


Leroy2583
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Hi,

 

I'm new to the forum and was after some advice.

 

I recentley insured my car through bond lovis and paid my deposit. I then moved house just before xmas and notified my insurance company to let them know.

 

Tuesday of this week im pulled over by an officer who say's im not insured, im obviously shocked, explain that i am and give my insurance details. Officer rings bond lovis who promptly tell him my policy was cancelled on 13th of jan due to a 1 missing signature of proposal form.

 

Therefore car seized me with long walk home!! Upon speaking to bond lovis i explain i changed my address with them and they say no record of this exsists. They sent recorded delivery letter to old address which was returned to them as undelivered. They say there is nothing they can do for me. They even took payment out of my bank on the 9th of jan and cancelled it on the 13th!!!!!

 

Im currently unemployed and there is no way i can afford impound fee's let alone money for a new deposit for insurance. I feel totally let down by this as if when it goes to court i am found guilty i'll also lose my license as still within 2 yr period

 

I know its a long post but im in bits over the thought of losing my car and license for something i never intentionally did!! Any advice would be gratefully appreciated

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You requested it be moved to the insurance forums-but I think general consumer issues may give you some answers,so will move there.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The Insurance company appear to have done what was required of them.They sent out a notice to you by recorded delivery and refunded your payment.

It would help your case if you could prove that you had notified them about change of address.

Did they not have any contact number to call you ?

 

It could be argued that you would have seen the refund to your account and should have questioned that.

 

I dont think there is much you can do aside from lessening any penalties by being able to prove mittigating circumstances.

 

Certainly the Insurance company dont look to be accountable here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I agree with Martin's comments.

 

However, if you can show the insurer evidence of your telling them of your change of address and pursuade them that they should have called you when the Rec'd Del'y letter was returned, they could consider re-instating cover.

 

When did the policy start.

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Thanks for your comments, just to clarify the insurance company did not refund any money until after i had been pulled over, and is still not in bank as yet, also the letter they sent via recorded delivery was returned to them by the post office undelivered.

 

They have 'no record' of my phone call to change the address but have the correct telephone number for me and never contacted me via this route.

 

Reading through the proposal forms last nite, the signature was missing not off the proposal form but a page at the back for additional info regarding claims and convictions. They will have a signed copy of the other proposal form. would this be something i could take up with them?

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Hi Leroy,

 

No need to bump so often. We get email to say the thread has been posted on.

 

If this is a local brokerage rather than a larger direct insurer, it has to be worth you while have a calm talk to the broker.

 

Explain what has happened and that you feel this is quite unnecessary considering your minor oversight and the costly consequences.

 

This could have been avoided by one phone call. Ask to speak to a senior staff member if you get no joy initially, and see if they'll agree to restore cover.

 

Whether this will satisfy the authorities, who it seems were acting properly at the time, is another matter.

 

Good luck with this.

We could do with some help from you

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If you have a record of when you called them to inform them of the change of address either a mobile phone bill (or ask the mobile phone company for a record of when you called this number ) or speak to your landline provider. With this you may be able to ask the insurance company for any recording from that call and who you spoke to.

 

I am sure that the insurer will oblige if you can prove it to them you called as it is unlikely to cost them anything to reinstate the insurance if they made a mistake.

 

hope that helps

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Good suggestion Julius.

 

:)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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