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    • Yeeeeees! Well done on your victory!  👏
    • Hearing held today in court. I attended in person and Evri had an advocate attend on their behalf to defend their position that my contract is with Packlink and not with them. I also provided a copy of Evri's terms and conditions which explains that a contract is entered into when a parcel is sent with Evri. The judge pointed this out to the Advocate and agreed there is a contract between me and Evri under the Ts and Cs. The judge explained that while Packlink are responsible for organising the delivery of the item, it is Evri who are responsible for handling the goods and delivering them, and therefor Evri has a responsibility to handle the goods with reasonable care and skill. So am pleased to say the judge found in my favour. Hearing lasted about 75mins. Evri has been ordered to make payment within 21 days. Also nice to meet @jk2054 in person.
    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
    • It seems the solicitor has got your case listed for this “appeal” but not for the Stat Dec(SD). You need to ensure you can perform your SD on the day. If you are able to make your SD in court, the situation you are in now is more straightforward than if you made your SD via a solicitor. You have been convicted of two offences (and two were dropped) via proceedings of which you were not aware. The way to remedy that is to perform an SD. No appeal is necessary (nor is it available via the magistrates’ court). If you are able to make your SD this is how I see it panning out: You will make your SD to the court. The court must allow you to make it as it will have been made within 21 days of you discovering your convictions. You will then be asked to enter pleas to the four charges again. At this point you should plead not guilty to all four but make the court aware that you will plead guilty to the speeding charges on the condition that the FtP charges are dropped. The prosecutor will be asked whether or not this is agreed. In my opinion the overwhelming likelihood is that it will be. If it is you will be sentenced for the two speeding offences under the normal guidelines. In the unlikely event it is not accepted,  the speeding charges will be withdrawn (they have no evidence you were driving). You have no viable defence to the FtP charges and so should plead guilty. This will mean 12 points and a “totting up” ban (as you have already suffered). You can present an “Exceptional Hardship” argument to try to avoid this (explained below).   Because of this, I don’t see any need to make an argument to ask to have any ban suspended (pending an appeal to the Crown Court) unless and until you are banned again. The only reason I can think the solicitor suggested this is to secure a (Magistrates')  court date. I was surprised when you said you had an appointment so quickly; a date for an SD usually takes longer than that. However, if you can use it to your advantage, all well and good. I can’t comment on the argument that the two speeding offences were committed “on the same occasion” as I don’t have the details. That phrase is not defined anywhere and is a matter for the court to decide. It’s an interesting thought (and only that) that such an argument could equally be made for the two FtP offences. If the requests for driver’s details arrived at your old address at the same time, with the same deadline for reply, it could be argued that you failed to respond to hem both “on the same occasion” (i.e when the 28 days to respond expired) and so should only receive penalty points for one. Hopefully you won’t need to go there. I think you have information about avoiding a “totting up” ban. But here’s the magistrates’ latest guidance on "Exceptional Hardship" (EH) which they refer to: When considering whether there are grounds to reduce or avoid a totting up disqualification the court should have regard to the following: It is for the offender to prove to the civil standard of proof that such grounds exist. Other than very exceptionally, this will require evidence from the offender, and where such evidence is given, it must be sworn. Where it is asserted that hardship would be caused, the court must be satisfied that it is not merely inconvenience, or hardship, but exceptional hardship for which the court must have evidence; Almost every disqualification entails hardship for the person disqualified and their immediate family. This is part of the deterrent objective of the provisions combined with the preventative effect of the order not to drive. If a motorist continues to offend after becoming aware of the risk to their licence of further penalty points, the court can take this circumstance into account. Courts should be cautious before accepting assertions of exceptional hardship without evidence that alternatives (including alternative means of transport) for avoiding exceptional hardship are not viable; Loss of employment will be an inevitable consequence of a driving ban for many people. Evidence that loss of employment would follow from disqualification is not in itself sufficient to demonstrate exceptional hardship; whether or not it does will depend on the circumstances of the offender and the consequences of that loss of employment on the offender and/or others. I must say, I still do not understand what the solicitor means by “As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge.” When they speak of “leave of the judge” I assume they mean they have lodged an appeal with the Crown Court. I don’t know what for or why they would do this. It seems to follow on from their explanation of the “totting up” ban. If so, I’m surprised that the Crown Court has accepted an appeal against something that has not yet happened. But as I said, i is no clear to me. Only you can decide whether to employ your solicitor to represent you in court. If it was me I would not because there is nothing he can say that you cannot say yourself. However, I am fairly knowledgeable of the process and confident I can deal with it. That said, I do have a feeling that the solicitor is somewhat “over egging the pudding” by introducing such things as appeals to the Crown Court which, in all honesty, you can deal with if they are required. I can only say that the process you will attempt to employ is by no means unusual and all court users will be familiar with it. I can also say that I have only ever heard of one instance where it was refused. In summary, it is my view that it is very unlikely that your offer to do the deal will be refused. If it is accepted, you may be able to persuade he court that the two speeding offences occurred "on the same occasion" and so should only receive one lot of points. Let me know the details (timings, places, etc) and I'll give you my opinion. Just in case your offer is refused, you should have your EH argument ready. Whether it's worth paying what will amount to many hundreds of pounds to pay someone to see this through is your call.  Let me know if I can help further.    
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Littlewoods Direct


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Hi everyone. Having a problem with Littlewoods Direct. In July of 2007, we ordered a laptop on BNPL (November 2008). This was a birthday present for my wife but the delivery date altered twice. Because the delivery date was unnacceptable, we cancelled the order and bought one from high street store cash 0 same one in fact and £150 cheaper!!!

 

The problem arose in November 2008 when we noticed this had been added to our account??? We telephoned and was told it was on its way - this was in 2008!!!!

 

We asked the person on the end of the line to check again - "Oh she said, that was 2007!!" - she then saw that we had cancelled it and confirmed this.

 

The next month, there it was again, added to our balance, interest added per month and minimum payment increased (we always paid off more than the minimums anyway)

 

Another phone call and we were told it was ok again!!!

 

Next month the same thing - only this time we were told to put it in writing to their accounts section - we did.

 

Had a standard reply in early December saying they are looking into it - heard nothing since!!!

 

Januarys bill arrives, its still there, interest ion this fictitious £499 debt still being charged, min payment higher than it should be.

 

We wroteanother later giving Littlewoods Direct until 21st January to sort it or we would be taking this higher. 21st January has arrived, nothing from Littlewoods so any suggestions as to where we go next?

 

At our wits end here - we only owe a couple of hundred pounds but they say we owe almost £700??

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Hello Freakin'out

 

Apologies for not being answered quickly on this issue.

 

I fear if I start talking about customer services at Littlewoods, I may never be able to stop, but I'll try to control myself.

 

I'd describe the customer service as terrible to non-existant. When you phone them they pass you from one department to another until someone along the line decides to hang up on you. Alternatively, if you do actually manage to get through to the 'right' person, they have no interest in listening to anything you have to say, they just insist on repeating the exact same irrelevant twaddle (which they're clearly reading off a computer screen) at you until either you give up or they get annoyed that you dare try and get a word in edgeways and start shouting at you. Either way phoning them never accomplishes anything.

 

So then there's the option of emailing them. Wait up to 3 weeks for a reply (that's if you're going to get one - sometimes they just completely ignore their emails), which is inevitably an automated email which has nothing to do with anything, get annoyed at the incompetent fools who must work in the customer service department, and try again. If you're lucky you'll get a real non-automated response after the 4th or 5th try, but it still rarely addresses the problem.

 

Writing to them is just as bad. They ignore letters and if you email them or ring them mentioning the letters you've sent they insist that they've never received them, and are sometimes arrogant to the point of telling you you're lying about having sent the letter in the first place. It's all just more and more hassle.

 

When it comes to sorting out problems (and believe me, if you shop with them you WILL have problems somewhere along the line), they're absolutely useless. No-one seems to have a clue what they're doing, they say they've sorted the problem when they haven't, and then the next time you contact them they have no record of you ever having contacted them in the first place. It's a complete nightmare.

 

I have suggested in the past to call into Littlewoods customer services and ask for the accounts dept, and then ask for the person in charge to talk to you. Ask them for their complaints procedure, that sometimes gets them sitting up right in their chairs but not always. Tell them again the problem, without losing your cool. If you can record the call it may help in the future.

 

My worry is now that the confusion in the accounts dept, may escalate into a debt collection company getting involved trying to collect on a debt you don't owe. I know its frustrating, they'd be better off employing a shoal of dead fish for all the sense you get out of them. Let us know how you get on.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

Right, this is long but sorted. I hope sincerely that this will help anyone having a problem with Littlewoods Home Shopping.

 

After contacting a few places looking for help in sorting this problem out, all failed to offer any decent help, I decided to go to the top.

 

I found the names of three "powerful" names in the Littlewoods heirarchy and wrote to them stating the problem, the attempts I have made to sort it, quoting the Mail Order Protection Act and the threats that I am willing to take in order to sort this out.

 

I then sent FOUR letters, all recorded delivery so they would have to be signed for....these were sent to...

 

Mr Alistair McGeorge (Chief Executive Officer)

Mrs Susan Murray (Managing Director)

Mr Alan White (Financial Director)

Customer Services Manager

 

The first three named above were sent to

 

Littlewoods Shop Direct - Skyways house - Estuary Commerce Park - Speke Road - Speke - Liverpool - L70 1AB

 

The customer services one was sent to the normal address which is the Innovations Centre (address can be found online) and was only sent to them to let them know that I meant business.

 

Today I found out that the debt has gone, the interest overpaid has been recredited to the account and the minimum payments adjusted.

 

I am unsure (as this was found out only after phoning them after getting the latest bill and complaining as it is still showing all the incorrect information) as to whether anyone has apologised. The computer got the blame for this latest bill being sent out as the information sorting it has only come through today - so they say.

 

So, if you are having problems with Littlewoods, I wish you well, use the above information and make sure you record the letters.

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  • 3 weeks later...

Hi there,

 

thanks for the info on my thread, glad you have managed to sort your probs out with them :)

 

Just wondered if you had a template of the letters that you wrote to these people you have mentioned?

I'm totally fed up with them and really need to get this sorted out :)

 

Many thanks,

 

Jen :)

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Hi Jen

 

nope I was just a normal customer who was being treated badly and unfairly so I make my own letters up.

 

I have had cause to complain before to mail order places and so after the initial enquiries fail then I find out the bosses and always go direct to them.

 

I knew I was right and told them I was prepared to take my complaint ANYWHERE to get justice.

 

All I can suggest is, if you don't get any satisfaction then contact local press, local radio, maybe then the nationals and tv such as Watchdog (but in all honesty I reckon the tv shows are not that good unless thee are thousand who complain about the same thing and then they never really follow things through)

 

In cases of companies going bust though, I really don't know what you can do as I have never experienced problems in that field.

 

Just see if your local BBC Radio station have a consumer advice programme and if so, I would try them.

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