virgin media ahhhh...

[pollypac]

I am at the moment buying my first house and am in rented at the moment. The properly I am in had virgin already installed and we had no choice but to go with them as the home owners didn't want a sky dish on the property. Fine I said and set up virgin to start for television, phone, broadband etc etc. Found the service quite expensive compared to others but needed the services and had know choice. Now I have brought my own house and due to move next week and thought that would stay with virgin in the new house until contract runs out in april and then re assess.

On informing virgin of the move they said that was fine but when I moved I would be tied into a new contract for another 12 months from then.

I was quite anoyed by this as yet again my choice has been taken away.

I was informed that I could leave virgin but would have to pay up my contract.

Bit shoked that my contract works like this. They want me to be tied in again for another year when I only have 3 months left on the old contract. Advice would be gratefully recieved . laura

[skonk]

From what I understand with Virgin, whenever a change is made to your contract, whether it be upgrading a package, adding broadband, moving house, or removing a service, the contract automatically goes back to 12 months from the change. I could be wrong though if someone knows different?

[Clare_L]

I thought you only had to give 30 days notice and were not tied into a contract, as like you, they are so expensive compared to Sky. I called recently to enquire how I would go about closing my account with them and they just stated that I needed to give 30 days notice.

[skonk]

It is 30 days notice. I actually got a call from them today, saying I want to cancel as I'm not willing to pay £40 for their wireless router, and guess what? Thatnks to them calling me, I now am getting a free wireless router, upgraded tv package, with discount, all for £38 a month!

 

Back on topic, if you change any service during your 12 month subscription, it then reverts back to 12 months from the date of the change. I see what you what to do. You have three months left, and want to decide after that what to do with your contract. By the way Virgin work, it looks like, when you move, your contract starts again for 12 months from the date it gets put into your new house. I think you should call them and tell them that you were going to cancel in three months when your contract ended, and don't see why you should have to have another 12 month contract because you have moved. Say you are not willing to leave their equipment at the old address and pay for three months of services that you won't be able to use. They may do you a good deal, which obviously would entail a new 12 month contract, but you may get a decent package from them. That way, you will have the services in your new home, and hopefully at a decent package/price.

 

If you just want to cancel totally, I think you may have no alternative but to pay the remainder of the contract off, even though I think this is pretty unfair. I mean, if you stay at the original address, in three months, you can cancel your contract, with giving them 30 days notice. As you are moving into a new house, they will charge you for installation, then making it a new 12 month contract, so it's up to yourself what way you want to go about it.

 

personally, I would call and say that you want to cancel, they will ask what can they do to make you stay, and then you say, well, Sky have offered me a good deal as I will be moving into a new house, then virgin will want to retain you as a customer, so you will be able to ask them if they will install your equipment at your new home, plus, offer you a good deal on a decent package. If they say no, then it's down to you if you want to pay off the account. I do think though, they will offer you something, as they want to keep you as a customer.

[MARTIN3030]

Yes I think they will want to keep you too.

One other thing worth a mention-VM have some incentives for customers who recommend another-I think its 50 quid.

So if you know someone who is on VM you could get them to name you and split the dosh 50/50 or 60/40

Just a thought.