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    • Hello dx100uk, After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown. So, they wrote back and said I was in the wrong BUT on this occasion they  would not take action but keep me on file for the next 12 months. It. was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support
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    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
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closing my account


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Hi everyone - first post.

 

I'm just reading throught the various FAQs and information, but can find no mention of my specific query. I basically live in my overdraft - set at £2000 - hence I have had a number of charges, which I am looking in to claiming back. But, should they choose to close my account, what will happen? Will they try to claim back my overdraft, i.e. charge me the £2000?

 

Hope this makes sense and someone can help. Cheers.

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Hi,

 

Well basically there have been some cases where acounts have been closed. My Lloyds a/c was closd aftr I won my case, but as Ididn;t have an overdraft and had already opened a new a/c I wasn't bothered.

However, there are things you can do as Sophie-Jane pointed out to me.

This is what she said

First what I would do, is send a letter to your bank about the OFT ruling in April 2006, that The OFT would look unfavourably at your account closure, and any retalitory action inplied or taken will result in an Court injunction being pursued forthwith

 

If they have implied that this retalitory action is being taken, then also state that their letter will be sent together with a complaint to the OFT, and also will be produced in court

 

The FSA and Banking code, would also look unfavourable at your bank, as they are taking retalitory action for a LEGAL process which you ave taken, even thou they have not taken it all the way thru the court.

 

BTW, Have they said that YOU are closing your account??

or is it direct action against you after winning??

 

There is a thread about this, quite recently, I will check if I can find it for you, the thread is especially if they think that YOU are the instigator in closing your account

Normally, its the left hand not knowing what the right hand is doing

 

So it seems you can still try and prevent this happening on retaliatory grounds.

 

I hope this helps

 

Carly

Lloyds TSB credit card-Judgement by default filed 8/06/07

 

Virgin credit card-£120 claimed Settled in full

Business barclaycard-£200 claimed Settled in full

Business a/c-£961.31 claimed Settled in full

NatWest personal a/c-£3010.28 claimed Settled in full

Abbey business a/c-£2390.96 Settled in full

Halifax personal a/c-£497 claimed Settled in full

HSBC credit card-£175.65 claimed Settled in full

Co-op credit card-£150 claimed Settled in full

NatWest business a/c-£250.00 claimed Settled in full

Halifax personal a/c2-£336 claimed Settled in full

Lloyds Business a/c-£1027 claimed Settled in full:lol:

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Thanks for the reply. I'm yet to start any sort of proceedings regarding claiming my money back, but being shafted because of my overdraft and suddenly being asked to pay £2k is something I'm worried about, so wanted to check before I start.

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Hi,

 

No problem, it is deifnitely best to be well informed before yout ake them on

 

Good luck!

 

Carly

Lloyds TSB credit card-Judgement by default filed 8/06/07

 

Virgin credit card-£120 claimed Settled in full

Business barclaycard-£200 claimed Settled in full

Business a/c-£961.31 claimed Settled in full

NatWest personal a/c-£3010.28 claimed Settled in full

Abbey business a/c-£2390.96 Settled in full

Halifax personal a/c-£497 claimed Settled in full

HSBC credit card-£175.65 claimed Settled in full

Co-op credit card-£150 claimed Settled in full

NatWest business a/c-£250.00 claimed Settled in full

Halifax personal a/c2-£336 claimed Settled in full

Lloyds Business a/c-£1027 claimed Settled in full:lol:

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Alliance & Leicester have stated publicly that they will close the account of anyone who claims their charges back, and will not pay back unless a court claim is started. They have also stated that they will not actually go to court. You will definitely need a parachute account. How much of your overdraft is down to charges? Is there any chance that the reclaimed bank charges would pay off your overdraft?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I see... Well that sounds rather ominous.

 

My charges would amount to a good few hundred pounds, but not £2000 - the limit of my overdraft around which I hover.

 

I have another current account, but would worry about A & L demanding this overdraft is somehow instantly paid-off.

 

Thanks for your reply, I look forward to any more responses and advice. Cheers.

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I'm in exactly the same boat mate - live in my A&L overdraft of £2k and my claim will only be circa £500. If I claim I know they will close the account, so I'll need a parachute account with a £1500 overdraft facility! Anyone know of any bank which is particularly leanient with their overdraft levels?

 

Thanks all.

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After AnL paid out i revieved 2 letters,

No 1: Told me that my debit card had been deactivated due to the "poor" conduct of my account.

 

No2. "AS it is clear that you do not accept cerain aspects of the terms and conditions for the operation of your account we are unable to continue to offer you banking facilities". ( giving me 30 days notice).

 

Not letting them get the last word, so with help from Mcuth's threads. I Sent them this:-

 

Current Account Number xxxxxxxxx

 

Thank you for your letter of 20th July 2006.

 

As you are no doubt aware, I consider that your penalty charges for returned standing orders, direct debits, cheques, etc. are unlawful and unenforceable. Thus, I do not accept the clauses of your terms & conditions that allows you to levy such disproportionate, unfair & unlawful penalties.

 

I consider the proposed enforced closing of the above account to be a punitive retaliatory measure in respect of my recent County Court action against yourselves with regards to recovering your unlawfully applied penalty charges. In fact, your public announcements completely support this conclusion:

 

during an interview on the Radio 4 MoneyBox program. The A&L spokesperson said; (paraphrasing) "we will continue to pay claims because it's not worth our while defending the claims because we can't get our legal costs back. But we will close accounts if someone claims". She also said, in relation to the overdraft charges; "the £50 is not what it costs, but it is fair".

 

As the penalty charges are unfair under the Unfair Terms in Consumer Contracts Regulations, it follows that an account closure made in response to a challenge to unfair charges must itself be unfair under the Regulations.

In the Unfair Terms In Consumer Contracts Regulations 1999, it states:

 

Effect of unfair term

8.

 

(1)An unfair term in a contract concluded with a consumer by a seller or supplier shall not be binding on the consumer.

 

(2)The contract shall continue to bind the parties if it is capable of continuing in existence without the unfair term.

Whilst I will not be challenging the closure at this time, I will be taking further advice on the situation and reserve the right to challenge it in the future.

Yours sincerely

 

LOL, see what the response is, if any!

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If the bank tells you to repay the overdraft in full, don't panic.

 

Work out how much you can repay per week/month without leaving you in financial dire straits. Write to the bank telling them that you can not possibly repay the o/d in one go, and that you will pay back £xx per wk/mth/4 wks/whatever until o/d is cleared. Enclose 1st payment in letter. If they cash the cheque, it will be all the harder for them, in the case of future argument, to explain why, if they didn't accept the agreement, they cashed the cheque. You need to say in your letter that this is the best you can do, and if they are not happy with it, they can and should take you to court and ask a judge to decide what and how much you should repay. Oh, and demand that they freeze interest onto the debt until it is paid off. (they probably won't, but it is aways worth a try)

 

Here's the news: The bank doesn't want to go to court on that either, for the following reasons:

 

a) Like the rest of us, they have a duty to mediate outside the court sytem. If you have made a reasonable offer, a judge will not take kindly to them litigating.

 

b) Depending on what you offered to repay and what your existing debts are, a judge could well decide to award them LESS than what you have offered to repay in the first instance. Because a bank o/d is not a "necessary" debt, it is at the bottom of expenditure, and before a judge decides how much you should repay the bank, he'll look at all your other outgoings, mortgage, food, electricity and so on... Then, on a sliding scale of importance, until it gets to the overdraft... And since you had made an offer of repayment as it is, and kept to it, he is not going to put the bank very high in the order of priority. And the bank knows this.

 

The 3 important things to remember are these: Enclose 1st payment with your proposal. Keep up the payments. Don't budge once you have made your proposal, no matter what they say.

 

In all likelihood, when you win your charges back, they will pay them againt the o/draft. Fair enough. Think of it as one less debt hanging around your neck on the way to financial recovery.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have recently had a letter from the Alliance and Leicester saying they are going to close my account, and I have been in contact with the Financial Services Ombudsman (0845 080 1800) who are writing to the bank, I'm not sure how much good it will do, but it is another option.

 

Has anyone else done the same and what was the outcome?

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Well that implies it didn't cost them £25 a time, and I frankly doubt it cost them £12 either, but if they care to prove it I will be amazed.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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