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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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why you shouldnt use section 77/78 CCA 1974 if you want the signed agreement


pt2537
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i've got no money

 

perhaps didn't explain myself too well- what i meant to infer was that the courts have not yet come to a uniform interpretation of the new system (in specific relation to deciding these CCA debt cases ) whjuch we are talking about

 

it is clear that some courts are interpreting matters one way and some in another

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I have to say that I don't agree with that - I don't know any Lawyers - Solicitors or Barristers who would agree that the CPR is still bedding in - with the greatest of respect 10 years is more than ample for a "new" procedural code to be fully established.

 

When I first studied Civil Procedure, as part of my degree, in 1985 and then again in 1986 as part of the Law Society Finals course it was the old RSC/CCR - when I first practised it was the old RSC/CCR - when the new CPR came in - there were some changes but in terms of practice nothing massively different. When I left practice a couple of years ago the CPR was fully functioning and fully established.

 

There really is nothing to be bed in - 10 years is actually a long time in Law...if the CPR had been running for 18 months I might have agreed with you....

couldnt agree more,:)

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i've got no money

 

perhaps didn't explain myself too well- what i meant to infer was that the courts have not yet come to a uniform interpretation of the new system (in specific relation to deciding these CCA debt cases ) whjuch we are talking about

 

it is clear that some courts are interpreting matters one way and some in another

 

Well in terms of what the law is the Courts have in the sense of S127 (3) have interpreted the law clearly - there are House of Lords Authorities on the point - in those cases there is no scope for a divergence of judicial opinion.

 

The position, I would agree, is more problemmatic in cases where the court has a discretion to allow enforcement of an improperly executed agreement as there doesn't appear to be any precedent on the point as to when the court should or should not allow enforcement - that may be a point in the Chester cases - I don't know.

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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i wasn't suggesting that only people with money should "take the risk" nor was i suggesting that anyone should use this as a means of "dodging a debt"

 

nor was i suggesting that you leave things to chance or take pot luck(although you will be)

 

my meaning was that whatever course of action you take , after reading advice on these forums or indeed by consulting a solicitor you are going to take a risk

 

Taking to task of these dodgy agreements is relatively new and there is no clear cut evidence as to which way the courts are leaning, some are anti creditor some are anti debtor

 

you may have the best argued case in the world but if the judge or registrar is not ofay or has personal opinions about one side or the other- you could find yourself on the losing end

 

to expand my (unqualified ) advice so to leave no doubt in your mind i would therefore say to you if you don't accept the fact that you ARE going to take a risk in taking these cases to court then you would be well advised not to do so because NO ONE on here (or even a solicitor) can guarantee the right outcome however strong you feel your case is.

 

 

hope that clears up the confusion!

 

I have no illusions that you might have a watertight argument that still falls flat (although I would assume if it's a personal opinion ruling the judge when you have the law backing you you could appeal?), my point is that I wouldn't be setting foot in a courtroom without being as sure as I possibly could be that I had what I needed to win. I wouldn't be taking that risk if I didn't have to.

 

Also, I'm sorry if I offended you with my first paragraph before - that was a completely general remark and not meant at all as a personal one. If it was taken as such I do apologise.

Time flies like an arrow...

Fruit flies like a banana.

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Can someone please check the default notice sent by tsb on my thread CCa 1974 and credit cards

They have still not complied with CPR and account is still in dispute should they default? Advice please.

Edited by jayjay11
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it says on the N244 who needs to be served with the documents so no need for a covering letter.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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it says on the N244 who needs to be served with the documents so no need for a covering letter.

 

That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

 

 

Iam not saying what PT said was wrong but i was just pointing out the forum has these details.

 

I find my courts are useless enough with even the most basic of things, like being open when they say they are or even answering a call and maybe just maybe sending the correct documents to the correct person. So trying to confuse them more with a covering letter will be a bit to much for them to deal with i think.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Iam not saying what PT said was wrong but i was just pointing out the forum has these details.

 

I find my courts are useless enough with even the most basic of things, like being open when they say they are or even answering a call and maybe just maybe sending the correct documents to the correct person. So trying to confuse them more with a covering letter will be a bit to much for them to deal with i think.

actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

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That's very true but you'd normally send a covering letter - that way you have a record of the date you sent it.

 

It's a matter of personal preference - I've always done a covering letter but don't say on it who needs serving but some people, like PT obviously do - I s'pose it makes it easier for the court...he may have had some problems with his local court and finds it works best that way

yep the court refused to issue the application

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Hi pt2537 & IGNM Sorry to hijack your thread....i have been following your threads and information for awhile now and wondered pt2537 if your posting of http://www.consumeractiongroup.co.uk/forum/legal-issues/134001-suggested-letter-where-claimant.html would help me in my circumstances with regards to raising an N244 myself

 

here is my thread and where I am at.... http://www.consumeractiongroup.co.uk/forum/legal-issues/185814-court-papers-help-required.html

 

Really appreciate your help and guidance if you've a minute. Thank you. :)

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actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

 

The courts have never asked me for the address for the person to serve docs on and have even told me there staff are highly trained and as result know to look the address up on file.

 

Being highly trained in other areas i dont think is essential.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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The courts have never asked me for the address for the person to serve docs on and have even told me there staff are highly trained and as result know to look the address up on file.

 

Being highly trained in other areas i dont think is essential.

what? for pre action disclosure under CPR 31.16?

 

Personally and professionally i feel this is incorrect

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I think that GM and I have got the wrong end of the stick - we're talking about N244's generally - what PT is talking about (and of course what the thread is about) is Pre Action Disclosure - where of course the whole point is that the Court hasn't got the parties addresses because the action hasn't been commenced yet...so if you don't tell them on the covering letter they don't know wheree to serve the application

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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I think that GM and I have got the wrong end of the stick - we're talking about N244's generally - what PT is talking about (and of course what the thread is about) is Pre Action Disclosure - where of course the whole point is that the Court hasn't got the parties addresses because the action hasn't been commenced yet...so if you don't tell them on the covering letter they don't know wheree to serve the application

 

Sorry if it was my fault but i assumed the question was about a case already in action- like as ive got no money has said a N244 generally. If it was meant for a 31.16 disclosure then obviously i would have put a covering letter in advising full details of the address for service of document.

 

My fault maybe i should have fully read the question.

 

Also something i never seem to understand why do they need things in triplicate when iam always been sent one back?

Edited by The GodMother

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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actually, if you do not tell the court who to serve the application on GM, how will the court know where to send the application as on a N244 there is no box for Address of the claimant unlike on the N1 or part 8 forms so the court needs to be told, hence the cover letter;)

 

Yep thats what I thought too, as its being served on Barclays t/a barclaycard there isnt enough room for the address :-)

 

S.

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Sorry if it was my fault but i assumed the question was about a case already in action- like as ive got no money has said a N244 generally. If it was meant for a 31.16 disclosure then obviously i would have put a covering letter in advising full details of the address for service of document.

 

My fault maybe i should have fully read the question.

 

Also something i never seem to understand why do they need things in triplicate when iam always been sent one back?

 

The copy that comes back has the court stamp on it.

 

S.

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No no stamp just a compliments slip

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Hi

 

Is its sensible to use Letter 1 in regards secured loans of around £20,000?

 

My parents took out a £20,000 secured loan from Black Horse in 2006, which consolidated an existing loan from the same lender (from 2003) and added an extra £4,000. Should I send two separate requests?

 

The later loan agreement (a copy of which I have) clearly makes reference to the earlier loan. My thoughts are that if the lender cannot prove both loans enforceable, my parents might not have to pay off over £19,000 which they apparently still owe and which, I believe, should never have sold in the first instance to a 64 year old.

 

I also note that copies of agreements we have include PPI, although my father seems to think he did not take out insurance. My father has been off work since 2006 after being violently attacked in his minicab. He has not made a claim, so I am not sure whether it is possible to begin a claim after more than 2 years.

 

Many thanks PT et. al. for the invaluable advice on these fora. It is all very much appreciated.

Edited by jobhunter
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Hi

 

Is its sensible to use Letter 1 in regards secured loans of around £20,000?

 

My parents took out a £20,000 secured loan from Black Horse in 2006, which consolidated an existing loan from the same lender (from 2003) and added an extra £4,000. Should I send two separate requests?

 

The later loan agreement (a copy of which I have) clearly makes reference to the earlier loan. My thoughts are that if the lender cannot prove both loans enforceable, my parents might not have to pay off over £19,000 which they apparently still owe and which, I believe, should never have sold in the first instance to a 64 year old.

 

I also note that copies of agreements we have include PPI, although my father seems to think he did not take out insurance. My father has been off work since 2006 after being violently attacked in his minicab. He has not made a claim, so I am not sure whether it is possible to begin a claim after more than 2 years.

 

Many thanks PT et. al. for the invaluable advice on these fora. It is all very much appreciated.

 

I'd suggest you get a copy of the PPI insurance terms as quite a few policies I've seen dont cover people over 60, if this is the case with this one its possible mis-selling.

 

The terms would also tell you if you can make a claim after such a long period of time.

S.

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Thanks for the reply Shadow.

 

The things is after reading this forum for over 12 hours solid, I am still unsure which Letter to send first, Letter 1 on this thread, s.77/78 letter elsewhere or something else..

 

I expect the either of the first 2 letters should come with the PPI details. We are not sure whether PPI was even taken out, as my parents were asked to visit Black Horse offices to sign the paperwork and, they think the paperwork might be different to the copies we have.

 

Thanks again.

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