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    • whitelist - the same with mine....the battery had a mind of its own. i bought it for my Son...he'd shut it down and it would be completely off but the power light would either stay on or flash...also it wouldnt start properly, had cmos errors on boot and other stuff.   i bought it through HP store on ebay ..brand new. after 6 days of receipt i recieced an email from HP asking if i was happy...i returned an email saying no and that i want to send it back as it was faulty. after trying to sort it for a couple of months with HP not replying, not offering a solution etc i finally got passed tech support who confirmed it was faulty. i then had to return it to their factory. this is where its gets beyond worse...waited 3 times for parcelforce to collect - they didnt. in the end hp sent me a label which i had to take to the post office - not good as im disabled with mobility disability. then they asked for my bank account number to issue the refund. they hardly ever replied to my emails and it took over a month and a half to refund me once they had received the laptop back. no explanation, no progress emails, no updates. i kept emailing them on a daily basis as no one would reply to my emails through the website, forum, internal email addresses and even phoned 3 different departments who basically had no idea what to do or what was going on. on the forums theres ot customers who've had to wait 6 weeks , 2 months , over 2 months etc...it seems as though HP like to withold peoples money to earn interest on the money in their account. i spents days phoning and emailing them - even sent a recorded letter. at the begining i phoned citizens advice and they said i am entitled to put back into the same financial position as before i lost the out of pocket expenses ie: compensation for my time and recorded letter sent etc. ive started a martin lewis resolver case with them and basically in a snotty reply they told me im not entitled to compensation. i was just wondering if theres any .gov website or law/legislation that i could reply with and say "no your wrong - please compensate me"
    • LBC is here. Complete with a note showing a phantom payment. What to do next?
    • I suppose it doesn't make a massive amount of difference as Kev has never had the guts to do court - well at least not yet - but to me the number of cards played still needs to be reduced.  Given the OP has already referred to the "very busy and overflowing car park" in the appeal I'd refer to that and tell Kev to go and look up case no.3JD08399.
    • thanks ftmdave again for the help with letter. thanks lookinforinfo for the info, im glad i found this forum as its a great comfort and relief to know ive dont the right thing as i wasnt too sure at first. and good to know what excel are really like.   thanks guys.
    • Hello!  First timer on here, discovered this amazing site and threads on debt issues only yesterday. After never having a bad debt in my life, almost 2.5 years ago I was scammed by my now-ex partner who calculatingly manipulated me into taking out a bounceback loan, 2 personal loans and a credit card.  He took all the money via ruthless deception, every penny, as well as the car (bought with unsecured personal loan) and all my furniture, personal belongings and even most of my clothes as well.  I'd packed up my life to move to another part of the country with him, only to discover he'd scammed me and been clever about it, so he directed the removal truck to a location unknown to me (never saw my stuff again!), and car is registered into someone else's name.  All this happened abroad.  I have won a criminal case against him abroad and he has been given a custodial sentence (which he is appealing while on bail), but it is difficult to get financial reparation so I am left with over £40k of debt to my name in the UK.    I am in my mid-50s, and have no assets whatsoever, I still live abroad (renting) and cannot afford to return to live in the UK due to the debts and decreasing income. It's been devastating and I've been struggling enormously since it happened (Jan 2022).  I have been suicidal at times. I was making combined loan/cc payments of £1300 monthly for over two years, but I'm self-employed (sole trader) and my UK-based small business has suffered 70% loss of income since Oct 2023 due to changes affecting government funding for the market I provide services to.  My income is commission-based, and has reduced to an average of £1200 per month. As I currently live abroad (outside EEU), I am not resident in the UK for tax purposes and haven't been for more than 3 years (my work is done remotely outside the UK, even though my clients are in the UK and payment is received into my UK bank account).  That means I am not entitled to an IVA or bankruptcy options.  My only option in terms of a debt repayment solution is a DMP. I maintain a UK correspondence address (my mother's home) and use this for my bank account, loans, credit cards etc.  I have only informed HSBC (bank acc) and one loan company that I moved abroad and that the UK address is only a correspondence address (been scared of potential consequences of informing them, even though I don't know what they could be or if there would be any). My worst fear is being taken to court, bankruptcy, etc, and my bank account and income being controlled and all surplus income above basic needs being taken etc, when I literally have almost nothing in life at this stage and desperately want to try to rebuild my life somehow and have some normality again.  Perhaps even move back to the UK if I can afford to. I've contacted all my creditors except cc (it's an HSBC card so am concerned it would affect my bank account with them.  I also bank abroad with HSBC and have global-linked accounts with them).  All interest has been stopped on my loans since April (period of 4 months on two loans, 6 months on bounceback loan with Pay As You Grow option agreed).  Continued so far to pay at least minimum payment on HSBC credit card.  I spoke to PayPlan yesterday and they've worked out a DMP paying £289.50 per month for 11 yrs 7 months, with annual reviews - not signed up to it yet, and concerned about customer reviews I've read about them demanding double payments a year or so down the line and not making payments to the creditors for long periods, etc.  Frightens the life out of me trusting them with the limited money I have - I don't want to go out of the frying pan into the fire in terms of stress that could last years, going by some of the horror story reviews. Considering the DIY DMP option, dealing directly with my creditors myself.  But not even sure going down the DMP route is the best option.  What do I gain from doing that? Sounds like I will still end up with an arrears or even a default record on my credit file even with a DMP, and I will be paying money I really need to help me get my life back on track, especially as I don't even have a full state pension entitlement - would be better used to pay missing years into that, surely, if I do have some surplus?  Either way, with or without a DMP, I won't be able to borrow so how would a bad credit score affect me anyway?  Seems like it could be best to allow them to go to default in the hope that it can all be SB-ed after 6 years. At this early stage, I know I will benefit from advice here about what route to go down and pros & cons/risks etc of: a) DMP with PayPlan b) DIY DMP c) Going down the default route in hope of debts being sold to DCA and not paying anything further with result that it is all SB-ed after 6 years. Struggling to pay off the loans for the next 11 years @ £289.50 seems daunting and such a long time, when I really need every penny to restart my life, regain some dignity, restore my mental health etc... I hope someone here help me make the right decision at this point, before I've committed to anything or have paid lots of money for years with little dent into the loans.... Details : HSBC Bounceback Loan (unsecured):  taken Dec 2021, original amount £9000, 2.5%.  Currently owe £4950.  Monthly payment:  £159.  Not missed any payments, but agreed PAYG option in April - full holiday for 6 mths, restart payments at £73.00 in October, term extended to 2030. TSB personal Loan (unsecured) - taken Aug 2021, original amount £23,000, 9.2%.  Monthly payment £475.  Currently owe £14,550.  Missed 2 payments. Interest stopped since April, no payments offered or made.  Situation to be reviewed prior to default - which will be after 4 missed payments). Sainsburys personal Loan (unsecured) - taken Jan 2022, original amount £25,000, 8.6%.  Monthly payment £514.  Currently owe £14000.  Missed 2 payments.  Interest stopped since April, made 1 payment of £50.00 on 7 May (offered to pay £50/month until situation reviewed prior to default - which will be after 4 missed payments). HSBC credit card APR 18.9% - £6900 currently owing, continuing to pay at least minimum payment (£180/month), not contacted them so far. Applied for Starling bank account, as advised by PayPlan to have a separate a/c from my HSBC one as they would have the right to take money from my account to pay off my HSBC cc debt if I stopped paying that. Sorry this is so long and a big thank you for reading down to the end!  I hope the detail helps with advising me on best course of action and possible/likely consequences.      
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please help threatened bankruptcy by capquest


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hi

 

please can someone help me i have been threatened with bankruptcy by a company called capquest , who have taken on my skycard credit card debt.the original debt was for 750.00 but now with interest and cahrges the debt is now 1201.69. after being hounded by phone messages at all times of the day and night they finally sent me this petition for bankruptcy.

i called them and offered to pay 20 pound a month as a single mum of 4 on a part time salery it was more than o could really afford. the guy on the phone was extremely rude and demanded 100 pound up front and 50 per month thereafter. i felt i had no choice and agreed. i set up a direct debit account and the first payment did not leave my account then i had another nasty call demanding 50 pound . i explained that they had not taken the payment but the direct debit was set up. they said no direct debit had been set up. i authorised another 50 pound over the fone and they debited my account with 51 pound. i reset the direct debit which was due out on the 29th but they still havent taken it what should i do?

 

should i cancel the direct debit and not pay? can they enforce the bankruptcy or what should i do . please help i am at my wits end and getting very depressed.

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hello mojobluegirl

 

welcome to cag, i see this is your first post and i wanted to at least say hi

 

im not too sure on all this bankruptcy lark, but im sure other more experienced people will come along soon to help

 

in the meantime have a look at other threads and learn as much as you can about capquest,

 

i have in the past been helped by nationaldebtline and their site has a lot of useful info and you can also call them freephone

 

take a deep breath, slow down and take today to learn around this forum and pretty soon you will learn stuff and i will look in later to make sure someone experienced has come to give you some good advice

 

must dash off now but i wanted to make you feel welcome i understand the terror you must be feeling but pls wait for some replies okay

 

take care for now MAZ

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Hi there,

welcome

First of all DON'T phone them. It's a complete waste of your time.

Do everything in writing

Cancel the direct debit. these companies have a nasty habit of increasing the amount taken without your permission.

You might think about changing banks too.

Next, CCA them to see if the have a valid agreement. If they do (unlikely) then you can tell them how much you will pay them, not the other way round.

As i said do everything in writing, do not hand sign any letter and always send letters by recorded delivery at the very least.

The CCA request will cost the princely sum of £1. get a postal order for that. don't send a cheque.

hope that helps

 

fox

 

ps If possible can you post up the "petition"

Edited by silverfox1961
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Hi MOJOBLUEGIRL WELCOME to CAG, You have come to the right place,there are lots of people on this site that will point you in the right direction.

Read the links below,this will help you navigate the forum and help you how to start your own Threads.

 

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Hi

 

Definately call nationaldebtline and also take a look at their website. A creditor cannot demand what you dont have.

 

Take a look at their templates and find the one relating to payment arrangements, send that along with income & expenditure details.

 

Cancel the current direct debit as they have used unfair harassment to try and get you to pay unaffordable amounts.

 

If they refuse and do try to take you to court, the judge will only get you to pay what you can afford, and usually freeze interest.

 

If you are getting a lot of harassment there is a section about debt collectors and templates to send to them to stop phone calls and advise of harassment to the OFT.

 

Have you thought of doing an administration order? Not sure of the full details of this but nationaldebtadviceline and CAB should be able to give more information on these.

 

I wish you the all the best with this.

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hi thank u all for ur advice . i am confused at the moment as u can imagine but am sure i wil get there with ur help. i have receiced a statutory demand under section268(1)(a) of the insovency act 1986 debt for liquidated sum payable immediatly.

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You basically have 18 days from the date you received it to set this aside. Have a good read through the links I gave you....send off the CCA and you'll need to fill out forms 6.4 (set aside form) and the affadavit (6.5)....

 

You can find these here - http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/86067-getting-statutory-demand-set.html

 

Once you have filled out the forms (help here with form 6.4 - http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/163766-statutory-demand-1st-credit.html?highlight=registrar

 

If you need help with the affadavit please ask....

 

You need to take these to your local county court (ring them first to check they handle bankruptcies - if they don't they should be able to tell you the nearest court that does) At the court you should ask for the affadavit to be sworn in (this is usually free at a county court, £5 at a local solicitors office or £12 at central London courts).....

 

This will go in front of a judge who will probably set a date for a hearing.....once you have done your research (read as many threads as possible !!!) we can submit your costs 24 hours before the hearing....

 

First thing to do is get the CCA request off ASAP...

 

If you aren't sure of anything please shout...

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Making an offer of payment is not enough to set the demand aside.....but once you have read through the threads and links I gave you it will start becoming clearer and you will feel a lot better....!! as I said if you need help please shout...

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ok. i have written out the CCA letter will get that sent out this aft.

i have a problem with the 18 day rule tho i received th SD in september and dealt with it straight away by ringing them . thats when they made the outrageuos repayment offer. i have so far paid 151 pound to them.as in my original post it has been fraught with probs and i am just so worried if the probs continue i willend up bankrupt and as i work for my local council i cud lose my job .as someone told me if u r bankrupt u cant work for the council.also worried re bailiffs coming and taking all my stuff.

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OK....well you are out of time to get the stat demand set aside unless you pay £30 to do this.....get the CCA request sent out, keep paying them until they slip into default of your request (they have to supply the agreement within 14 working days, if they fail to provide this within 14 days then you are within your rights to stop paying)...it might also be wise to start reclaiming the excessive charges + 8% compounded interest from Skycard...

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