debbymcc/Natwest -problems obtaining account info

[debbymcc]

I have 3 acc's with natwest. Current plus, graduate loan acc and a Professional Training Loan. Curr acc got into probs last yr, new job paid by cheque funds not clearing in time to meet s/orders to loan acc's. Current acc incurred £1700 charges in 12 months and loans unpaid for approx 4months, thus charges/int on loan acc's. The PTL I have paid reg since 2003, apart from these missing months. The grad loan since 2004. Since aug 08 i have paid additional money into loan acc's as well as the s/orders. Out of the blue I got a consolidation loan agreement in the post to sign, this for another 72 months term. I wrote three letters asking for historic transactions/charges/copies of original loan agreements, also why PPI hadnt helped me. Got a reply saying this would cost £5 on each acc. Sent 3 £5 p/orders and asked for info again. Eventually, got a reply saying that PTL agreement is lost, but it is £1118 in arrears, they think it ends in 2013 but I believe it was originally 72months term and iv been paying since 2003. Still no c/acc statements but £5charges for hist statements.Got copy of grad loan and they say this is 770 in arrears. REALLY confused, help??

[SOD'EM]

You need to claim all your penalty charges which will reduce the total amount owed. There is an ongoing court case at the moment so you may have quite a wait, but you need to get in the queue.

 

Use the letter that is attached to this link to claim.

 

A Moderator will move this to the NatWest forum when they can.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

 

Please click my scales if at all useful.

[MARTIN3030]

Hi Deb,

 

A request under the data protection act,should allow you copies of ALL statements.

There is a 10.00 fee for this.They are obliged to send you the account information for ALL your accounts with them.

I think they are giving you the run around here.Will move your thread into the Natwest forums.

[yourbank]

.........or have a look online which will give you statement information going back to 2002(that can be scary to look at )