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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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MBNA/Restons claimform - old A+L Card **WON+COSTS**


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Congrats, it was sad when Benny Hill died but I guess his memory lives on in Restons.

 

Could you give me some advice about expenses, I haven't claimed for anything and im back in court in September.

 

LITIGANT IN PERSON: COSTS - LITIGANTS IN PERSON

 

The rate I used is £9.25 per hour (I did 60 for preparation/research and typing up) and letters have a look at your agreemnt and if they charge £25 per letter bang that on for your letters (I used £12 per letter and did 14 of them)

 

Hearing time at £9.25 per hour and travelling time, then all your court fees if you made any applications.

 

it soon adds up but to no more than 2/3 rds of what legal rep could of charged.

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Well I think FB must still be on his bender - probably won't surface until Monday:p

 

No i'm up and just about to start day 2 of the Restons Appreciation Soceity all weekend bender !!!!:D

Edited by slick132
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Been away and only just seen this.

 

Absolutely brilliant!!!

 

A well deserved kick up the backside for Restons, it should also give MBNA pause for thought in employing solicitors to chase their dodgy debts.

 

David

Edited by slick132
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Very pleased for you fairbyblue:D

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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..... it should also give MBNA pause for thought in employing solicitors to chase their dodgy debts.

 

 

Hmm... I wonder if it is a deliberate strategy by MBNA/Restons. Where they know they are likely to lose anyway, they employ certain solicitors cos they're cheaper & if the pre-hearing frighteners work, great for them; if they don't they get a barrister to turn up at court to contest the costs.

Edited by slick132
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Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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Been away and only just seen this.

 

Absolutely brilliant!!!

 

Not only a well deserved kick up the backside for Restons, it should also give MBNA pause for thought in employing solicitors to chase their dodgy debts.

 

David

Hi David!

Yes this thread really cracked me up! LOL

 

I have to keep going back and rereading fairyblues last court case over and over again!:D and the judge was brillaint with his remarks! Sounded like he had a sense of humour! :D

Edited by slick132
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Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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Well done to FB for persevering and to all who helped.

 

 

:D

Edited by slick132
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Lets see if restons do theor favourite trick of posting documents late ie the cheque !!!!!!

 

Hi FB

 

I was awarded £40 odd for attending a 'wasted' hearing (as restons lost their application ;)) which the Judge ordered to be paid within 21 days after their barrister argued against 14 days. Needless to say i did not receive the cheque on time.

 

However, when they finally discontinued, I waited a few days then banged in a letter to Restons mentioning my schedule of costs which had been handed in to the Judge at the aforementioned hearing.

 

I expected to have to fight for the costs, but I received a cheque from Restons (and it was a Restons cheque) for the full amount by return. It was the quickest response throughout the whole process.

 

From posting my letter to banking the cheque was about 3 days!

 

Cheers

Rob

Edited by slick132
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Hi FB

 

I was awarded £40 odd for attending a 'wasted' hearing (as restons lost their application ;)) which the Judge ordered to be paid within 21 days after their barrister argued against 14 days. Needless to say i did not receive the cheque on time.

 

However, when they finally discontinued, I waited a few days then banged in a letter to Restons mentioning my schedule of costs which had been handed in to the Judge at the aforementioned hearing.

 

I expected to have to fight for the costs, but I received a cheque from Restons (and it was a Restons cheque) for the full amount by return. It was the quickest response throughout the whole process.

 

From posting my letter to banking the cheque was about 3 days!

 

Cheers

Rob

 

Heres hoping cos Im sick of Lidl and fancy a move up market to Aldi:D

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This is just wonderful FB, a great result due to all your hard work and that done by the people you mentioned - wow what a result with costs too! Loved BRW's/Johnny Cash song on the perils of owning an MBNA card and your account of the court appearance was just so inspiring. Well done you and well done Caggers:cool:

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Thanks for all your support and congrats, will post up scanned cheque from Restons, although dunno when that will be as I dont hold to much hope to actually getting it in full on time.

 

Once that clears a complaint to the SRA for them

 

Do they have to remove the DN's on credit file as a matter of course or do I have to write to them to tell them?

 

Just re read the whole thread and they have tried to constantly pulled 'fast ones' all the time. I chuckled at a few comments and remembered how I felt at the time.

 

The things I have learned throughout this episode are;

 

1 Dont get married and let the now ex-missus anywhere near your credit card.

2 When the sh!t hits the fan deal with it (I did and am thankful I did)

3 Dont bury your head

4 Listen to the advice

5 Act on it

6 Don let the sols/banks/barristers try to steam roll you (I did waver but with support we ploughed on)

7 Put the work in and 'Be Prepared'

8 You are not alone ( Caggers are invaluable)

9 Be thankful for the unamed individuals who, without wanting something in return, gave sound legal advice ( I will make a donation though)

10 that 'the legal profession' know sod all about the law !!!!

 

Thanks and my binge drinking is over for the weekend. And the first good night sleep awaits !!!!!!!

 

:D

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could he not submit an N224 to the judge seeking removal ? PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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If necessary, but he hasn't even received the judgement yet

 

Hi Steven

 

Will a Judgement actually be issued in the event of discontinuance?

 

HFC/Restons discontinued in my case and all I got was a 'Notice of Discontinuance' (or something like that) from Restons, absolutely nothing from the court.

 

I phoned the court to check everything was above board in case Restons were bluffing and was told verbally that, yes, they had discontinued and the trial date had been vacated, but nothing ever followed in writing.

 

Cheers

Rob

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Various posts on this thread have been unapproved pending review by Site Admin.

 

The thread is also temporarily closed, but will be restored asap.

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Following my recent day in court when Restons discontinued see thread here http://www.consumeractiongroup.co.uk/forum/dca-legal-successes/170484-fairbyblue-mbna-restons-court-49.html#post2355090

 

MBNA have now sent a further DN (the 3rd) for the same account that was in court. The account is terminated as I have letter from Restons confirming it, they have tried to take me to court already over this :confused:

So how can remedy something that doesnt exist?

 

So what do i do? Cos this is an abuse of process

 

DN3MBNA.jpg

Edited by fairbyblue
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