Abbey bank charges

[stolen]

Help!!, I've been with Abbey now for 13 years, and I think in the past five years they have taken at least £7000 in charges. I have had constant arguments with the people on the end of the phones about the charges they make and I often ends up in tears. The amount they try to charge me is more than a whole weeks shopping for me, my partner & four children. THey were non sympathetic when I nearly lost my life two years ago and still charged me for not being able to get out of hosp and put money in my bank. They constantly charge me £20-£50 for only exceeding my overdraft by pence. This month I did manage to get some reversed £255 - down to £72.50 which is still two bills for a month or half my shopping bill. I know I should be able to manage my money better, but I'm no good at maths. HELP what is my best way to get some charges back quickly and help sort myself out??

[DJ Tazzz]

Firstly, don't worry; you have come to the right place to learn how to get your charges back. Since your charges are above £7,000, what the best thing would be to make a list of all the charges and split them up. Take a look at the FAQ on the site resource, this should give you a basic run down and answer most of your questions, then start by reading through the postings that relate to your bank and have a look at what other people are asking and that may also answer a few question.

[thewifeandI]

Hi and welcome!

 

Take your time and have a good read of the FAQs and the templates letters, followed by a browse through many of the threads in the forum for your bank (see links in my sig, below). When you are ready to start, post in your bank's forum and report your progress in that thread as well as asking your questions (there won't be too many if you've read the FAQs properly) and you will get the best out of this site and all the accumulated experience here!

[stolen]

Thanks - I just have to find my way around this site - I read somewhere there is a template letter I can send Abbey requesting refunding my charges??

[stolen]

Could someone please tell me how I get a print out of all the charges etc that occured on my account over the last six years, I stupidly threw the ones I had out in temper and frustration??

[dhp240552]

I too have been [edited] by Abbey, over £8,500 over the last 4 years just out of interest what proportion of the complaints are against Abbey, I knew someone that used to work there they had instructions to seek out maximum possoble charges to inflate their profits, which incidentally were bolstered by the increase in charges year on year by some £300 million between 2004 and 2005 they are obviously doing a good job at [edited] the average person.

 

I will be taking action against them having just had my request for refund rejected, they said in the letter that they would judge each and every summons against them on its merit, hmmmmm naybe if it doesn't pay them to fight it, even after a refund I have every intention of reporting them to the OFT and banking ombudsman (if they are not already the same people).

 

Go for it, collective effort will get these bast**ds eventually

 

Post edited. Please do not use any terminology that could be considered libelous.

[thewifeandI]

Hi Stolen - the answer to both of these questions is in the FAQs. It's not a good idea to jump straight in without getting an understanding of what you are doing and the facts and legalities behind it. There's loads of good advice and experience available here to help you get the best from your claim. You CAN go straight ahead and possibly make a b*lls up of it, or take the tried and trusted route with the knowledge of what you are doing. Remember that you are up against a big financial institution with an almost limitless legal fund (some paid for with your charges). If they see any weakness in your approach they WILL exploit it. That said, it's your claim, your choice. Good luck!