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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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Dreading dealing with Welcome Finance


wakeywakey
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Due to financial problems I am going to have to tell Welcome Finance that I can no longer make the monthly repayments to them.

 

I am setting up a DMP with Payplan and will need to add this welcome loan to the plan.

 

My question is, what can I expect from them in the way of harrassment?

(I have heard they are particularly bad and i'm worried sick about it)

I cant afford to have them harrassing me at work as I will lose my job.

 

Also, how would it be best to tell them?

By letter to local office/head office, or let Payplan contact them.

 

This is the last of my creditors to go onto the DMP

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Hi all,

I,am new to this and i too am having a problem with Welcome,

My ex-partner had a loan & car finance with them but stopped paying them and left the country.

I have recently got a copy of my credit report and there are defaults on it from Welcome didnt quiet understand the report but there are 14 different things on there from Welcome :-?.

I never signed anything from them and have never had finance from them.

I only ever spoke with them when my ex first left and that was to say he'd left.

Is there anything i can do about this as the debt is not mine.

 

thanks

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Wakeywakey my advice to you is to put everything to them in writing. NEVER speak to them on the phone. Yes they can be bad at harrasing people but if you write and tell them the situation then they have no reason to harrass you.

 

Moggy: Try writing to welcome about it and see what they say.

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Hi i already spoke with welcome about them have my name conected to this agreement a few years back and they said it was only a contact name as the direct debit used to go from my bank account but they agreed they had nothing signed from me. And it wouldnt affect me at all in the future.

What would you suggest i do now.

 

thanks

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hi moggy

are you telling me you have a default on your credit file and have no financial dealings with them.

them saying will not affect you in the future is rollocks.

i need you to tell me what exactly is on your credit file ref welcome.

it seems welcome are up the creek over this

 

please send a letter to all three credit ref agencies saying you require a notice of disasociation from your ex

every time you are credit checked, your ex details will show if you dont do this.

its called financial association

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Hi Postggj

At the mo i dont have my credit report to hand but i know there are over 15 entries from Welcome,a Few under the associates part and also under defaults and other catagories.

Nothing was ever signed by me with Welcome and they have openly admitted that they have no record of me signing for anything.

 

When i spoke to them today about this the lady said they have my details on file, so i asked her where i need to send a letter of complaint to, she then put me on hold and kindly after 1min cut me off.

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if possible

can you scan the relevent parts of your credit file ref welcome,

deleate personel details and ref numbers

post on your thread.

google photo bucket, its free

 

if you do that ill be able to sort this for you

 

realy need to see the entries to comment

 

defamation comes to mind on this one

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Hi i,ve finallt gotten hold of my credit report again. Dont know how to upload it onto here.

Anyway there are 9 entries under Financial associations from Welcome that read like this:

NAME: J bloggs (me)

Address: mine

Associated with: F craddock (my ex)

Confirmed by: Welcome Financial Services ltd

Date: 10/07/2002

 

That is exactly the same for 3 of the entries.

 

Then 1 entry exactly the same again but with the date 20/08/2003

then anouther exactly the same but with the date 26/08/2003.

 

Then there is these ones again under financial associations:

NAME: J BLOGGS (ME)

ADDRESS: MINE

DATE OF BIRTH:MINE

ASSOCIATED WITH: F CRADDOCK (MY EX)

DATE OF BIRTH (HIS)

ASSOCIATION TYPE: JOINT ACCOUNT

CONFIRMED BY: WELCOME FINANCIAL SERVICES LTD

DATE:07/03/2004

 

exactly the same but with anouther 4 different dates.

 

Then under account information on my credit report there are ones that read like this:

 

Welcome finance unsecured loan...3 payments late settled 04/04/2004

 

entry number: c6

NAME : mine

ADDRESS : mine

D.O.B : mine

COMPANY NAME: welcome finance

ACCOUNT TYPE: unsecured loan(personal loans etc)

STARTED: 27/08/2003

CURRENT BALANCE : settled

REPAYMENT PERIOD: monthly payment £267 over 36 months

Settled on:06/04/2004

FILE UPDATED FOR THE PERIOD TO: 04/04/2004

status history: 3.1.1.1.0.0.1.0

SUMMERY OF PAYMENT HISTORY : In the last 8 months of account activity, the number of status 1-2 is 4 and the number of status 3 is1.

 

Note : settled accounts are kept on file for six years from the settlement date. the status history in respect of a settled account relates to the period of time prior to the date of settlement.

 

And the next entry :c7

 

Welcome finance hire purchase/c... 1 payment late settled 07/03/2004

 

NAME :mine

ADDRESS : mine

D.O.B: mine

COMPANY NAME : welcome financial services ltd

ACCOUNT TYPE: hire purchase/conditional sale

STARTED: 27/08/2003

current balance : SETTLED

REPAYMENT PERIOD:monthly payment £166 over 36 months

SETTLED ON: 27/02/2004

FILE UPDATED FOR THE PERIOD TO: 07/03/2004

status history: 1.0.0.0.0.0.0.

 

Summary of payment history: In the last 7 months of account activity,the number of status 1-2 is 1and the number of status 3 is 0.

 

NOTES: settled accounts are kept on file for six years from the settlement date.The status history in respect of a settled account relates to the period of time prior to the date of settlement.

 

And the next :

entry number c8

Welcome financial unsecured loan... 6 payments late settled 22/01/06

 

NAME:mine

ADDRESS:mine

D.O.B:mine

COMPANY NAME:Welcome finance

ACCOUNT TYPE:unsecured loan(personal loans etc)

STARTED:06/04/2004

CURRENT BALANCE:settled

REPAYMENT PERIOD:£148 over 52 months

SETTLED ON:28/12/2005

FILE UPDATED FOR THE PERIOD TO:22/01/2006

STATUS HISTORY:6.0.0.0.0.2.2.1.0.0.0.0

 

summary of payment history: in the last 22 months of accont activity, the number of status 1-2 is 6 and the number of status 3 is 1.

 

And entry c9

 

welcome finance hire purchase/c.. satisfactory settled 30/11/2003

 

NAME: mine

ADDRESS: mine

D.O.B: mine

COMPANY NAME: welcome financial

ACCOUNT TYPE: hire purchase/conditional sale

STARTED: 08/03/2002

CURRENT BALANCE: settled

REPAYMENT PERIOD: monthly payment £149 over 48 months

SETTLED ON: 26/11/2003

FILE UPDATED FOR THE PERIOD TO: 30/11/2003

STATUS HISTORY: 0.0.0.0.0.0.0.0.?.0.0.0

 

SUMMARY OF PAYMENT HISTORY: in the last 22 months of account activity, the number of status 1-2 is 0 and the number of status 3 is 0.

 

Hope this helps as i dont understand any of it. thanks

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hi moggy

 

it looks like you can hang, draw and quarter welcome over this

they have f...ed up big time,

data protetion and consumer credit act

welcome have an obligation to make sure the data they provide the cra has to be acurate

 

please confirm that you have never signed an agreement with welcome.

on your credit file, does it show any ware the word default or status 8.

 

you need to start stacking your ammo now to go full guns with welcome.

 

send welcome a letter with the copy of your credit file showing the welcome markers.

ask for an explanation as you have never had an account.

for good measure, enclose a cca request.

or better an sar request

 

a typical ploy of welcome is to trash peoples credit file so you have to go back to them

 

give them hell over this

 

send by recorded delievery to this address

 

welcome financial services ltd

compliance dept

mere way

ruddington fields business park

ruddington

nottingham

ng11 6nz

 

ill be following this to the end

 

give them hell and good luck

 

i feel you can go after welcome for comp over this

 

they have loans in your name

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Hi i can confirm i have never signed anything with welcome.

there is nothing on there with default or status 8 from welcome however there are from hillsden.

 

Whats an s.a.r ? can i get a template of 1 ?

 

i really appreciate your help on this :smile:

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My ex-partner had a loan & car finance with them but stopped paying them and left the country.

 

I just wanted to ask, you said your ex left the country and stopped paying Welcome but on your Credit File is says both accounts are settled.

Did you carry on paying for your ex partners debts after he left?

 

I'm no expert or anything but if you did surely that can't be right if you never signed anything associated with them (Welcome).

 

Good Luck i'm sure it will be sorted out soon.

 

Not alot of people like Welcome on here esp Postggj (lol) :)who has helped me out alot with my Welcome Problems, Your in very good hands :D

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use this sar

 

Data Protection Act 1998

 

Subject Access Request

 

Dear Sir/Madam

 

ACCOUNT NUMBER: xxxxxxxxx (or multiple numbers if more than one account)

 

Please supply me with all data that you hold on me. This includes in particular, but is not limited to, the following:-

 

1. The original signed, executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened.

2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations by your company, or by any previous creditor

3. Where there has been any event in my account history over this period which has required manual intervention by any person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my account formerly held with ORIGINAL CREDITOR.

4. True copies of any notice of assignment and/or default notice or enforcement notice that you or the original creditor sent me, with a copy of any proof of postage that you hold.

5. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).

6. Details of any collection charges added to the account; specifically, the date it was levied, the amount of the charge, a detailed financial breakdown of how the charge was calculated, and what the charge covers.

7. Specific details of the fees/charges levied by any other agency in respect of this account and a detailed breakdown of said fees/charges and what each charge relates to and on what date said fees/charges were levied.

8. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998

9. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.

10. Copies of statements for the entire duration of the credit agreement.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

 

Yours faithfully,

 

 

print but don't sign your name

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Hi moggy

Personally I would not give them your credit reference file, Its got nothing to do with them, If you haven't any dealings with them from previously, then they have, as Postgg has correctly stated, really effed up. They have trashed your credit file and should remove it immediately, there are templates on the site to deal with this, send them the warning first, then if they dont comply, you can report them and then persue them through court for damages. Keep everything in writing from here on in, a nice letter first stating that you have no association with your ex should be more than enough for them to remove their faults on your file.

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hi bazarr

 

i apreciate your comments but i take it you have never delt with welcome.

they are the most under hand company you can deal with

they have little regard for the consumer credit/data protection act.

 

the reason to hit them with the sar is they let slip things the should not.

 

its like chess

do your moves then check mate

 

you need all the info they have on you

 

the fos and oft have so many complaints against welcome, this could be the final nail in the coffin

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Hi the hillesden one :

LENDER TYPE STATUS BALANCE UPDATE

Hillesden securities credit card default £1,030 03/08/2008

 

Entry no: c1

 

NAME: mine

ADDRESS: mine

D.O.B: mine

COMPANY NAME:hillesden securities

ACCOUNT TYPE: credit card

STARTED: 12/06/2003

DEFAULT BALANCE: £1,030

CURRENT BALANCE: £1,030

DEFAULTED ON: 31/03/2004

FILE UPDATED FOR THE PERIOD to: 03/08/2008

STATUS HISTORY: 8

 

I M SURE THIS IS SOMTHING TO DO WITH CITIBANK.

 

No i didnt continue to pay his debts but his direct debits did used to go from my bank account when we were together.

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