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    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
    • As the electric carmaker sees sales fall and cuts jobs, we take a closer look at its problems.View the full article
    • Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this? Every day is a school day.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Newbie! Advice Please!hsbc Credit Card Nightmare!


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Hi all

Just found this informative, empowering site in time, as on the verge of having an Incedible Hulk moment with HSBC!

I have been in dispute with them since October, over credit card late payment charges on my account which has zero owing on it. Almost every month they are applying another £20 charge plus interest for 'non payment' of the previous month's statement.They have dismissed all my previous communications stating that I will not be paying these charges and now sent me a default notice..

What should I do now? Send the 'preliminary' letter or the 'letter before action?'.I am a bit confused; how can I apply for a refund of charges I have'nt paid?!

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Hi there, welcome in

 

If you know all your charges file them up with spread sheet from the library if you don’t know the amount the bank has taken from you over the past 6 years (under the Limitation Act 1980, you can only claim for the last 6 years), then send the Data Protection Act request letter in the library (there is sometimes a £10 fee for this - it may be best to send it anyway to stop any delaying tactics from the banks - if they don't use it then great - if they do, then fair enough - at least you'll be getting the rest of your money back).

Under the Data Protection Act - the Data Controller has only 40 days to provide this information. Don't worry about the extra wait - you can claim 8% APR on each charge for the full period, so the longer it takes them the more money you will have back. If they still refuse, or do not furnish you with this information within 40 days, report them to the information commissioner - www.informationcommissioner.gov.uk - for a breach of the Data Protection Act.

 

Read FAQ and especially How to reclaim your charges.; A step-by-step indication. www.consumeractiongroup.co.uk/forum/faqs-please-read-these/243-step-step-instructions.html

 

Good Luck

 

 

 

Prelim to HSBC sent on 30th June for £580.

Reply with offer to refund £520.00 on 19th July

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Good Luck

I received the reply with the offer slightly less then I asked this morning. I only sent the prelim letter by recorded delivery whichwas never delivered (by post office system on line) 14 working days ago. So, tomorrow would be the first dead line and the date for LBA to go out but they responded.

WOW. It works so stick to it.

Prelim to HSBC sent on 30th June for £580.

Reply with offer to refund £520.00 on 19th July

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Hi. I'll be dropping in to see how your DPA letter goes. I put one in for bank account and credit cards - all my bank statements appeared, but I've heard ZIP from the CC side of things.

 

Good luck :)

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