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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are You Monitoring, BrightHouse?


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Are you monitoring these forums, BrightHouse?

 

If so... GREAT!

See you bright eyed and bushy-tailed on Monday morning! ;)

 

 

 

 

Cheers

Lefty

Edited by Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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I really enjoyed my first day.

Met some very interesting people, and learnt quite a bit.

:p

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Day 2

 

"...You don't need to do the hard sell with the high-end products... These morons will sign anything for the latest stuff..."

 

"...We don't sell many sat-navs... Those who actually have cars only ever need to find their way to the dole office usually..."

 

"...Yeah, we get them to initial several points on their contract - this is supposed to be to say they have read and understood them... I just think it's because it would take forever getting some of the pond-life around here to sign their name more than once..."

 

More sales advice and tips tomorrow! ;)

 

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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wtf?? :S

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Day 3

 

Been quiet today, but I thought this was good.

 

"...I've heard EVERY excuse in the book concerning late payments. The most common is '(the customer) is in hospital.' Ask them what hospital and what's the ward number, and tell them you'll call and pick the payment up!" You'd be surprised how quickly they cough up after that!..."

 

Have a day off tomorrow, so more nuggets of wisdom on Friday!

 

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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I'm sure all of BH's customers feel safe in the knowledge that if they have a heart attack, are mowed down by a bus, or are diagnosed with terminal cancer that BH will very nicely send some burly lads to visit them, collect their payment and help them avoid late payment charges

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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I'm sure all of BH's customers feel safe in the knowledge that if they have a heart attack, are mowed down by a bus, or are diagnosed with terminal cancer that BH will very nicely send some burly lads to visit them, collect their payment and help them avoid late payment charges

 

“…The BrightHouse policies regarding debt collection are fully compliant with the Consumer Credit Act and with the OFT guidelines regarding the collection of debt.” - David Harrwood, Company Secretary - BrightHouse.

 

:-D

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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This is better than whistleblower anyway! Just need to take a hidden camera in now and flog the footage to the BBC :D

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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I'm guessing that the OP has a new job with a particular company and is posting what they have been taught in 'on the job training'

 

Keep posting it's brilliant

 

Mossy

 

Thank you!

 

...and I think it was you who said...

 

Anything done purely for research is not punishable (apparently)

 

:grin: :D :grin:

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Lefty I am loving this thread

 

Keep us posted

 

Mossy

 

PS The ' Anything done purely for research is not punishable (apparently)' is my own personal take and is probably not the legal take :)

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Well done lefty go get them my son

pick payment up from the ward sh@ithouse wont even come to my house lol

might have something to do with 18st front row rugby player waiting to answer the door and chuck them over the gate (ME) so the s@it out and wiped off my account swines

Please Tip My Scales if Info was Use full

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A customer came in today wanting to reduce their payments, and asked if they could remove Optional Service Cover from their agreements. They were in arrears by two weeks, and were struggling to catch up.

"...You can't cancel your Optional Service Cover when your account is in arrears. You need to bring it fully up to date, and then make payments on time for at least 6 weeks before we can make any adjustments to your agreement..."

It was VERY difficult for me to just stand and witness this, knowing it was a complete and utter lie... Even harder was watching her hand over more than £90 to bring her account up to date. What the poor girl didn't know was that her Optional Service Cover had EXPIRED anyway, and had already, in effect, been cancelled. She actually paid BrightHouse £27.00 in "overdue" Optional Service Cover premiums that SHOULD NOT have been charged to her account.

I questioned this afterwards, and was told:

"...Yeah, technically, she shouldn't have to have paid the overdue OSC, but it's too much hassle adjusting the account. There's no way I was gonna let her get away with cancelling the OSC... Cheeky cow..."

I also noted that her request concerning cancelling the OSC was niether acted upon or recorded anywhere on her account.

Cheers

Lefty

PS - Am expecting a busy and interesting day tomorrow, because Saturday is when the bulk of payments are due.

PPS - This is harder than I thought, and I have to bite my tongue at least ten times a day!

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Another fun packed day then. Perhaps you should have slipped her a copy of your factsheet when they weren't looking :D

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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Lefty I despair!!!!

 

Not at you but at what this Company are doing.

 

I am sure I am not alone in wishing you all the very best in your 'mission', having read your last post I can only imagine the conflict you face between seeing this through and stepping in to help the customers.

 

Mossy

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silly question as i havent read every thread in this section but how long do you pay the service cover for? im a customer and was pretty much told the service cover was a MUST and it runs as long as the payments to complete do is this wrong then?

well done Lefty ur brave

OMG here we go again:eek:

 

RBOS round 2 prem letter sent 23/10/2008 14days and counting:rolleyes: no reply.....

RBOS LBA sent 11/11/2008

court papers finally issued 27th march they have to 27th april

 

Ambrose wilson/reliable collections account in dispute letter sent 22/10/2008 finally replied to letter 1 today but too late:p no news or replies to anythin now:mad:

 

 

Carpark management letter sent 22/10/2008

not heard anything-7th april 2009

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silly question as i havent read every thread in this section but how long do you pay the service cover for? im a customer and was pretty much told the service cover was a MUST and it runs as long as the payments to complete do is this wrong then?

well done Lefty ur brave

 

Hi

It's not a silly question, and I didn't make it clear in my last post.

As the customer was two weeks in arrears, and as per BrightHouse terms and conditions, her OSC policy was no longer in force and had, in effect, been cancelled (expired).

In other words, had she have reported a FAULT with any of her items, BrightHouse would have said she had no service cover because her account(s) was in arrears.

I suggest you find time to read our BrightHouse factsheet HERE

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Hi Lefty, must be difficult to bite your tongue but your turn will come.

 

Yeah, mate! :) Probably sooner than later! :eek:

Cheers

Lefty

PS - I am keeping a very detailed personal diary, which will prove to be very useful in a few weeks time.

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If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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