Are You Monitoring, BrightHouse?

[Lefty]

Are you monitoring these forums, BrightHouse?

 

If so... GREAT!

See you bright eyed and bushy-tailed on Monday morning!

 

 

 

 

Cheers

Lefty

Edited October 18, 2008 by Lefty

[Lefty]

I really enjoyed my first day.

Met some very interesting people, and learnt quite a bit.

Cheers

Lefty

[meg&mog]

Have you gone under cover lefty? LOL

 

Meg&Mog

[Lefty]

Day 2

 

"...You don't need to do the hard sell with the high-end products... These morons will sign anything for the latest stuff..."

 

"...We don't sell many sat-navs... Those who actually have cars only ever need to find their way to the dole office usually..."

 

"...Yeah, we get them to initial several points on their contract - this is supposed to be to say they have read and understood them... I just think it's because it would take forever getting some of the pond-life around here to sign their name more than once..."

 

More sales advice and tips tomorrow!

 

 

 

Cheers

Lefty

[MrShed]

wtf?? :S

[clemma]

This is unbelievable!!!

 

Keep us up to date

[Mossycat]

wtf?? :S

 

I'm guessing that the OP has a new job with a particular company and is posting what they have been taught in 'on the job training'

 

Keep posting it's brilliant

 

Mossy

[Lefty]

Day 3

 

Been quiet today, but I thought this was good.

 

"...I've heard EVERY excuse in the book concerning late payments. The most common is '(the customer) is in hospital.' Ask them what hospital and what's the ward number, and tell them you'll call and pick the payment up!" You'd be surprised how quickly they cough up after that!..."

 

Have a day off tomorrow, so more nuggets of wisdom on Friday!

 

 

 

Cheers

Lefty

[davethorp]

I'm sure all of BH's customers feel safe in the knowledge that if they have a heart attack, are mowed down by a bus, or are diagnosed with terminal cancer that BH will very nicely send some burly lads to visit them, collect their payment and help them avoid late payment charges

[Lefty]

I'm sure all of BH's customers feel safe in the knowledge that if they have a heart attack, are mowed down by a bus, or are diagnosed with terminal cancer that BH will very nicely send some burly lads to visit them, collect their payment and help them avoid late payment charges

 

“…The BrightHouse policies regarding debt collection are fully compliant with the Consumer Credit Act and with the OFT guidelines regarding the collection of debt.” - David Harrwood, Company Secretary - BrightHouse.

 

Cheers

Lefty

[davethorp]

This is better than whistleblower anyway! Just need to take a hidden camera in now and flog the footage to the BBC

[callumsgran]

Nice one Lefty, keep up the good work!!:wink:

[Lefty]

I'm guessing that the OP has a new job with a particular company and is posting what they have been taught in 'on the job training'

 

Keep posting it's brilliant

 

Mossy

 

Thank you!

 

...and I think it was you who said...

 

Anything done purely for research is not punishable (apparently)

 

:grin: :grin:

 

Cheers

Lefty

[Mossycat]

Lefty I am loving this thread

 

Keep us posted

 

Mossy

 

PS The ' Anything done purely for research is not punishable (apparently)' is my own personal take and is probably not the legal take

Edited October 23, 2008 by Mossycat

[DCA-KING]

Well done lefty go get them my son

pick payment up from the ward sh@ithouse wont even come to my house lol

might have something to do with 18st front row rugby player waiting to answer the door and chuck them over the gate (ME) so the s@it out and wiped off my account swines

[juvehearts]

Quality,

 

loving this lefty,

 

more fun & frolics tomorrow.

 

kannae wait

 

juve

[Lefty]

A customer came in today wanting to reduce their payments, and asked if they could remove Optional Service Cover from their agreements. They were in arrears by two weeks, and were struggling to catch up.

"...You can't cancel your Optional Service Cover when your account is in arrears. You need to bring it fully up to date, and then make payments on time for at least 6 weeks before we can make any adjustments to your agreement..."

It was VERY difficult for me to just stand and witness this, knowing it was a complete and utter lie... Even harder was watching her hand over more than £90 to bring her account up to date. What the poor girl didn't know was that her Optional Service Cover had EXPIRED anyway, and had already, in effect, been cancelled. She actually paid BrightHouse £27.00 in "overdue" Optional Service Cover premiums that SHOULD NOT have been charged to her account.

I questioned this afterwards, and was told:

"...Yeah, technically, she shouldn't have to have paid the overdue OSC, but it's too much hassle adjusting the account. There's no way I was gonna let her get away with cancelling the OSC... Cheeky cow..."

I also noted that her request concerning cancelling the OSC was niether acted upon or recorded anywhere on her account.

Cheers

Lefty

PS - Am expecting a busy and interesting day tomorrow, because Saturday is when the bulk of payments are due.

PPS - This is harder than I thought, and I have to bite my tongue at least ten times a day!

[juvehearts]

youre a LOT braver than me.

 

i'd have to walk away & cringe at the standard or lack of.

[davethorp]

Another fun packed day then. Perhaps you should have slipped her a copy of your factsheet when they weren't looking

[Mossycat]

Lefty I despair!!!!

 

Not at you but at what this Company are doing.

 

I am sure I am not alone in wishing you all the very best in your 'mission', having read your last post I can only imagine the conflict you face between seeing this through and stepping in to help the customers.

 

Mossy

[meg&mog]

Well done Lefty whoo hoo

[upsy_daisy]

silly question as i havent read every thread in this section but how long do you pay the service cover for? im a customer and was pretty much told the service cover was a MUST and it runs as long as the payments to complete do is this wrong then?

well done Lefty ur brave

[Bigmac versus]

Hi Lefty, must be difficult to bite your tongue but your turn will come.

[Lefty]

silly question as i havent read every thread in this section but how long do you pay the service cover for? im a customer and was pretty much told the service cover was a MUST and it runs as long as the payments to complete do is this wrong then?

well done Lefty ur brave

 

Hi

It's not a silly question, and I didn't make it clear in my last post.

As the customer was two weeks in arrears, and as per BrightHouse terms and conditions, her OSC policy was no longer in force and had, in effect, been cancelled (expired).

In other words, had she have reported a FAULT with any of her items, BrightHouse would have said she had no service cover because her account(s) was in arrears.

I suggest you find time to read our BrightHouse factsheet HERE

Cheers

Lefty

[Lefty]

Hi Lefty, must be difficult to bite your tongue but your turn will come.

 

Yeah, mate! Probably sooner than later!

Cheers

Lefty

PS - I am keeping a very detailed personal diary, which will prove to be very useful in a few weeks time.