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    • You can easily argue your case with no sign on the nearest parking sign
    • Same issue got a fine yesterday for parking in suspended bay which was ending at 6:30 yesterday, next thing I see a fine 15 minutes before it. The sign was obstructed 
    • Hi all, an update on the case as the deadline for filing the WS is tomorrow i.e., 14 days before the hearing date: 7th June. Evri have emailed their WS today to the court and to myself. Attached pdf of their WS - I have redacted personal information and left any redactions/highlights by Evri. In the main: The WS is signed by George Wood. Evri have stated the claim value that I am seeking to recover is £931.79 including £70 court fees, and am putting me to strict proof as to the value of the claim. Evri's have accepted that the parcel is lost but there is no contract between Evri and myself, and that the contract is with myself and Packlink They have provided a copy of the eBay Powered By Packlink Terms and Conditions (T&Cs) to support their argument the contractual relationship is between myself and Packlink, highlighting clause 3a, e, g of these T&Cs. They further highlight clause 14 of the T&Cs which states that Packlink's liability is limited to £25 unless enhanced compensation has been chosen. They have contacted Packlink who informed them that I had been in contact with Packlink and raised a claim with Packlink and the claim had been paid accordingly i.e., £25 in line with the T&Cs and the compensated postage costs of £4.82. They believe this is clear evidence that my contract is with Packlink and should therefore cease the claim against Evri. Evri also cite Clause 23 of the pre-exiting commercial agreement between the Defendant and Packlink, which states:  ‘Contracts (Rights of Third Parties) Act 1999 A person who is not a party to this Agreement shall have no rights under the Contracts (Right of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement provided that this does not affect any right or remedy of the third party which exists or is available apart from that Act.’ This means that the Claimant cannot enforce third party rights under the Contract (Rights of Third Parties) Act 1999 and instead should cease this claim and raise a dispute with the correct party.   Having read Evri's WS and considered the main points above, I have made these observations: Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency   This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri. Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.  As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. Clearly Evri have not read by WS as the above is all clearly explained in there.   I am going to respond to Evri's email by stating that I have already sent my WS to them by post/email and attach the email that sent on the weekend to them containing my WS. However, before i do that, If there is anything additional I should further add to the email, please do let me know. Thanks. Evri Witness Statement Redacted v1 compressed.pdf
    • Thank you. I will get on to the SAR request. I am not sure now who the DCA are - I have a feeling it might be the ACI group but will try to pull back the letter they wrote from her to see and update with that once I have it. She queried it initially with 118 118 when she received the default notice I think. Thanks again - your help and support is much appreciated and I will talk to her about stopping her payments at the weekend.
    • you should email contact OCMC immediately and say you want an in person hearing.   stupid to not
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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"The letter" regarding libel case


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Come on guys.

 

We all know apologies are just words.

 

The future of the site is at stake, and an apology is all that is required.

 

Should an apology be required? Absolutely, positively not. No way, no how.

 

But this fight could be CAGs last, and for the point of principle that is being fought, think of the thousands of people that could lose out.

 

Even if it does re-occur, then it will extend the lifespan of CAG, with little extra outlay. As the site is all about helping people, surely every extra day of security is another xx people helped, and therefore worth it?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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All I'm saying is that sometimes you should look at the bigger picture. As Mr Shed says, if I was going to be made bankrupt, yes I'd apologise, if it kept a roof over my families head etc. Principles don't pay bills, unfortunately. Life is full of compromises.

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What I would also say is that by defending the case, you may well give into the bullies for good.

 

A strategic move is better than a final suicidal show of strength and power.

 

This defence reminds me of the lads going "over the top" from the trenches in WWI....

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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I think that is a very easy view to take when there is no evidence to suggest this.
That YOU know of.

I think even the site team(of which you were once a part) will admit that this was a unique circumstance unlikely to happen again.
Can't speak for them. I know what I think.

Besides, principles are great. This site however cannot afford to have them, as is patently obvious.
Maybe this isn't about principles, but survival. What's obvious to you is not so glaringly obvious to others.
The decision to defend this claim is neither realistic, nor with its footing in the real world.
Neither is their decision to attack, but there it is nevertheless... The fact is that if it wasn't for this frivolous attack, noone would remember the protagonists except for a very small handful of oldies, most of them don't even know who the person behind the nick is, and none of them caring to find out. The only reason this is reappearing is because they won't let go, for reasons best known to themselves (no such thing as bad publicity? Who knows?).

 

IMO, there is no need (nor justification) for a lawsuit, or an apology. They have their little site in which they can do what they want as they want, we have this great site here, what is the point of this all?

 

All they have to do is: Nothing. It is really that simple. Maybe too simple for some. :-(

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I disagree BW.

 

OK, perhaps I cannot speak for the site team, or that there would be issues with regards re-occurrance.

 

But it IS completely obvious that the site cannot afford this, as it has been explicitly stated by people in the position to say so, numerous occasions, since this began.

 

Their claim may be head in the clouds type stuff, but that is no excuse for the response to be equally self destructive.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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That YOU know of.

Can't speak for them. I know what I think.

Maybe this isn't about principles, but survival. What's obvious to you is not so glaringly obvious to others.Neither is their decision to attack, but there it is nevertheless... The fact is that if it wasn't for this frivolous attack, noone would remember the protagonists except for a very small handful of oldies, most of them don't even know who the person behind the nick is, and none of them caring to find out. The only reason this is reappearing is because they won't let go, for reasons best known to themselves (no such thing as bad publicity? Who knows?).

 

IMO, there is no need (nor justification) for a lawsuit, or an apology. They have their little site in which they can do what they want as they want, we have this great site here, what is the point of this all?

 

All they have to do is: Nothing. It is really that simple. Maybe too simple for some. :-(

Hear hear!!

Couldnt have put it better myself ;-)

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Hi MrShed, you gave me some advice not long after I joined this site and I respect you knowledge and thank you for the help you have given me and countless others via the site.

 

I do, however, have to disagree with you on this matter. It seems fairly obvious that this particular set of circumstances will not reoccur but, as has already been said, what do we (we are the site) do the next time this happens.

 

If the site team are 100% convinced they are in the right, then to issue a sham apology would likely not placate Karnevil or discourage of our friends in the banking / DCA world from requesting similar "withdrawals".

 

The letter from them does seem to hold out an olive branch, but it is one we cannot grasp if we're in the right... for the long-term sake of the site.

The REAL Axis of evil: Banks, Credit Card Companies & Credit Reference Agencies.

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gawd this is a pointless thread :rolleyes: and is probably exactly why the letter was written.

 

I'm not and never have been site "Team" for my own reasons but from my limited knowledge of this problem it emanated from a small group of CAG op's who didn't agree with the way CAG is run so they set up their own site... good for them, if they can help people in a different way more power to them, unfortunately a small minority seem to have a vendetta which is stupid.

 

I happen to like this site and the way its run and am quite happy to help support it. Marc, Dave and the rest of the "team" are in a much better position to judge the best way forward as they have all of the information both recent and historical, for my own part I would never apologise if I was not in the wrong that would be tantamount to an admission of guilt... then again maybe we should redraft the template letters to include an apology.... 8)

 

pete

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good for them, if they can help people in a different way more power to them unfortunately a small minority seem to have a vendetta which is stupid.

pete

 

I am a member of both sites (although I am at present on moderation here and have had my pm facility removed, for reasons which have not yet been explained to me) and can honestly say I don't think there is a vendetta from anyone, as far as I know. Difference of opinion etc, but not vendetta. It is up to individuals what sites they wish to frequent etc, evryone has differing views on the way sites are run, what they like, what they don't like etc. I can honestly say that CAG is not censored on the other site, links are allowed to CAG also. However the same is not allowed in the other direction. In fact even the mention of the other site on this forum is moderated and any links posted lead to Disneyworld or Disneyland or somewhere equally irrelevant. I am not saying this to cause trouble, simply stating facts. There is a thread on the other site asking for donations to help the CAG libel case cause. It has not been banned or censored. I cannot post a link to it for obvious reasons.

 

If this post is moderated, then so be it. I apologise for posting about removal of my pm facilities but thought it might be noticed on this thread and elicit a response from admin, to whose attention UK Aviator bought it a couple of weeks ago.

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I am a member of both sites (although I am at present on moderation here and have had my pm facility removed, for reasons which have not yet been explained to me) and can honestly say I don't think there is a vendetta from anyone, as far as I know. Difference of opinion etc, but not vendetta. It is up to individuals what sites they wish to frequent etc, evryone has differing views on the way sites are run, what they like, what they don't like etc. I can honestly say that CAG is not censored on the other site, links are allowed to CAG also. However the same is not allowed in the other direction. In fact even the mention of the other site on this forum is moderated and any links posted lead to Disneyworld or Disneyland or somewhere equally irrelevant. I am not saying this to cause trouble, simply stating facts. There is a thread on the other site asking for donations to help the CAG libel case cause. It has not been banned or censored. I cannot post a link to it for obvious reasons.

 

If this post is moderated, then so be it. I apologise for posting about removal of my pm facilities but thought it might be noticed on this thread and elicit a response from admin, to whose attention UK Aviator bought it a couple of weeks ago.

 

It was I that censored the LB site here - this was due to people, and I don't know which people, PMing lots and lots of our members in an attempt to get them to another site. I had many messages forwarded to me from members who were concerned about the wording. In the forum rules it states that spamming is not allowed. I considered this to be spamming and took appropriate measures.

 

The complaints from people regarding their PMs stopped.

 

As far as I know, I am banned from the site that you mention, the last time I attempted to vist, my IP address was banned.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

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Bank Fodder and the rest of the admin have my full support and I will continue to donate to this cause.:D

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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gawd this is a pointless thread :rolleyes: and is probably exactly why the letter was written.

 

 

I am disappointed that a senior member of the site feels that a discussion surrounding the future of the site, and the welfare of its members, is "pointless".

 

the fact remains that by pursuing this, regardless of the morality, the site is living above its means.

 

As an aside, I have been swamped with PMs stating PRIVATELY that they wholly agree with me, but are not willing to say so publicly for fear of vilification.

 

Perhaps says something about the state of the site that people do not feel they can publicly voice their views?

 

I think the decision to continue is arrogant, ideological, borders on a crusade, and most importantly IRRESPONSIBLE due to the financial position of the site.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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No-one will be vilified - I can assure you of that.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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Not me you need to assure... :)

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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Well, seeing as they were private messages to you, I have no idea who it is I do need to assure. Please pass on my sentiments if you would.

 

If people think this is not a good idea, then please say so. You have my word that you will not be moderated for it.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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My point was not that the people should be individually told about this, merely that there CAN be at times(although, despite my misgivings, I am pleased that none of the current discussions on the topic have been moderated), a culture of moderation of posts for the sake of moderation.

 

Anyway, that really was an aside - as in public it seems a bit as if I am waging a one man fight!

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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That is the major concern, and my point is that there may not BE a forum to help new users if this carries on.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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It is my belief that that is the intention.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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I posted this in the other libel case thread :

 

(quote) I was doing web searches to find sites similar to CAG in order to drum up support and stumbled upon the site that Amethyst presides over. At the time I was unaware that she was involved in that site and posted requesting support and donations if people felt like it.

 

As you can imagine at first they were telling me that I shouldnt donate as I didnt know the full story and that no one on that site would be donating (despite a member asking for the donation link).

 

They went on to ridicule me, correct my spelling and were basically very unfriendly.

 

When I established that Amethyst was the ex employee suing CAG I was a little more wary, despite initial welcome messages it became very hostile and I felt I had to leave.

 

Suffice it to say, having seen the solicitors letter and the transcripts on this thread I am still 100% behind the CAG. Complying to blackmail only opens you up to further threats and this is too important a resource to vunerable people (of which I counted myself amongst when I needed CAG support) to disappear due to the self importance of a disgruntled ex-employee. I have already donated and will again at the end of this month.

 

Go CAG!(quote)

 

I am less than thrilled to come on this thread and find people are actually playing into the hands of the members of the LB thread and its administrator!

 

I agree with PGH7447, we shouldnt be fighting umongst ourselves.:(

Advice given is my opinion only, I am not a legal or financial expert (far from it).

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To be honest, I am just going to start stating the same thing over and over again.

 

The CAG does not have the CHOICE whether to give in to the blackmail or not and just post the apology - they CANNOT AFFORD TO DO ANYTHING OTHER.

 

If they do not, and defend the claim, they are risking the site, and all the donations offered, on a fruitless cause.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I suppose it depends on what you mean by fruitless.

 

I have already suggested that an apology is made if there have been any inaccuracies, but I personally would be damned before I would apologise for something I was not guilty of.

 

Anyway, you never know, someone may take on the case pro bono or the other person may decide to withdraw.

 

Never say die.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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To be honest, I am just going to start stating the same thing over and over again.

 

The CAG does not have the CHOICE whether to give in to the blackmail or not and just post the apology - they CANNOT AFFORD TO DO ANYTHING OTHER.

 

If they do not, and defend the claim, they are risking the site, and all the donations offered, on a fruitless cause.

Oh, I don't know... There is always the fact that truth and justice may prevail in court and that CAG would win the case??? Surely, these donations are about at least giving them a chance to fight instead of having to bend over simply because someone has more money to throw about? Gosh, imagine the message THAT would be sending to the institutions CAGgers so successfully fights day in day out. Come along, banks, DCAs, retailers, threaten them will libel, true or not, doesn't matter, they'll cave. :rolleyes:

 

As for the "swamping" of people agreeing privately "for fear of moderation", I call it the cowardice of people too afraid to stand up and be counted one way or another, and even possibly with their own agenda, and only too glad to have found a willing mouthpiece.

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