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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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Re: What bailiffs 'can' and 'cant' do??


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hi

i am having problems with marston bailiffs for an unpaid tv licence fine. I now owe marston £400. The bailiff turned up last week and demanded the full payment. I told hime I was on income support and couldnt pay. He said the best he could do was to take £100 then and £300 the week after which is on wednesday. he told me I had no other choice to agree or he would come back with a locksmith. I paid the £100 but I dont think I will have £300 on wednesday when he comes back. What should I do?? When he took the other payment he kept saying I wont come into your house as long as the £300 is paid next week. I could pay heim £200 and the final £100 the week after, but he wont agree. He said that the laws say that he can only offer 14 days in which to pay and even then its at his discretion so he was doing me a favour!!! Can anyone help?

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This is dreadful. The bailiff is supposed to send this debt back to the court if you are in receipt of Income Support. Have you provided proof of this to the bailiff?

 

In any event the bailiff is allowed to accept payment arrangements spead over 90 days so he is speaking nonsense.

 

HMCS have appointmented 7 managers that deal with complaints concerning bailiffs enforcing these fines . If you let me know the area that you live in I can provide you with the relevant details. By area I mean, North East, South East, South West etc, etc,

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This is dreadful. The bailiff is supposed to send this debt back to the court if you are in receipt of Income Support. Have you provided proof of this to the bailiff?

I would hardly call this dreadful. There's no hard and fast rule which states the bailiff MUST send the warrant back to the court if the defendant is on income support. Receipt of this benefit doesn't automatically mean you're a pauper.

 

In any event the bailiff is allowed to accept payment arrangements spead over 90 days so he is speaking nonsense.

Although the 14 day comment is nonsense, the payment arrangement spread over several months can only be applied if the defendant's goods have already been levied/seized (thus securing the debt).

 

HMCS have appointmented 7 managers that deal with complaints concerning bailiffs enforcing these fines . If you let me know the area that you live in I can provide you with the relevant details. By area I mean, North East, South East, South West etc, etc,

A complaint about a bailiff accepting a part payment and demanding the balance a week later will fall on deaf ears I'm afraid. If the bailiff had already levied and was still demanding the balance within 7 days you might have grounds but......

 

 

mumof3boys,

 

Now the bailiff has accepted a part payment from you he would NOT get authorisation to use a locksmith as you haven't refused to pay. Your willingness to offer the initial down payment of £100 has removed that threat for the time being. I'd phone him the day before he's due and reiterate your previous offer. He'll have no option other than to accept. He may well say he'll be around with a locksmith but this will be a smokescreen under the circumstances. The only way he'd get authorisation for a locksmith now is if you point blank refused to cooperate from here on.

Certificated Bailiff

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Be aware that bailiffs and their companies look at this site and that they use the information that they find. Users are not all they appear. Kermit is a bailiff who has declared his interest from the beginning and given useful advice. Tomtubby is one of the good guys who has extensive knowledge of the debt enforcement system and has worked in debt counselling.

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sorry did forget to mention the administration fee that was charged for paying by card. didnt know anything about it until the bailiff posted me a receipt with it on!!!! Like they are not taking enough money already, I think they have a cheek.

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thanks for all of the advice guys. i think when he calls on wed i will pay £200 and tell him to come back the week after for the rest, hopefully john mckenna is right.!!!!!!!

 

I would make him aware the day before that you haven't the full amount. If you intend to run the risk of annoying him, it's much better to do it over the phone before he travels down to collect the full amount rather than risk doorstep enforcement when he realises you want him to come back the following week at his expense.

Certificated Bailiff

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I would hardly call this dreadful. There's no hard and fast rule which states the bailiff MUST send the warrant back to the court if the defendant is on income support. Receipt of this benefit doesn't automatically mean you're a pauper.

 

Who the hell do you think you are? Income Support is a means tested benefit. You can't get it unless you have a low income! I would like to see you try living on Income Support. :-x

 

Mumof3boys, tomtubby is correct. As you are on income support, the court can make deductions from your benefit instead of having to pay the bailiff. Contact the court and explain your situation. Hopefully tomtubby will return with further advice.

 

Fines (Deductions from Income Support) Regulations 1992

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Who the hell do I think I am? I'm a person living in the real world. "Means tested" it may be but it doesn't take into account assets already owned and previous immediate circumstances. Not everything is black and white and bares direct relation to your own possible personal circumstances robin.

 

Distress warrants don't get issued simply because someone is on income support and can't afford to pay. They get issued because the defendant has failed to deal with the issue in the first place. As I said, not everything is black and white. We don't have a full account of the circumstances from the defendant. For all we know, the lady may have already been down the deductions route and failed to comply with previous court instructions over repayments.

 

The advice given was practical advice for the immediate situation at hand, not the idyllic state of affairs you appear to hail from......

Certificated Bailiff

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Typical bailiff point of view - must be a feckless debtor then.

 

The OP came here for advice on her CURRENT situation. I don't care how the situation came about. The immediate situation is that a bailiff is chasing someone who is classed as vulnerable (nothing new there then) and cannot afford to pay. Demanding money within a few days when 90 days is allowed!

 

If you really did live in the real world and not the bailiff one, you would realise that very very few people on income support are likely to have £400 just laying around.

 

And you are talking nonsense about the deductions route. If the court orders deductions from income support, then the DWP will comply and the benefit recipient cannot refuse: it is taken automatically.

 

Mumof3boys, out of interest, how much was the original fine and how much have the bailiffs added in costs?

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Firstly, income support recipients are not automatically classed as vulnerable.

 

Secondly, the DWP may not be able to comply with the court's request for various reasons ie: current deductions for other matters.

 

Thirdly, I agree the lady came here for advice on her CURRENT situation. The CURRENT situation required practical advice on how to deal with the bailiff in real time. The lady hasn't said she couldn't "afford" to pay, just that she couldn't settle the balance within the time frame given by the bailiff. Considering the court have no intention of recalling the warrant (she's already approached them), what other advice would you offer her with regards dealing with the bailiff at HER door? I suppose next you'll be suggesting she stops cooperating completely and hopes the bailiff sends the warrant back to the court part paid so she can settle the balance directly?

 

* The ladies fine would have been £175 if the outstanding amount is now £400.

Certificated Bailiff

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Firstly, income support recipients are not automatically classed as vulnerable. Thats news to me. Would like to see Tomtubby's view on that?

 

Secondly, the DWP may not be able to comply with the court's request for various reasons ie: current deductions for other matters. The DWP will "queue" the new debt so payments begin as soon as the old deduction is finished.

 

Thirdly, I agree the lady came here for advice on her CURRENT situation. The CURRENT situation required practical advice on how to deal with the bailiff in real time. The lady hasn't said she couldn't "afford" to pay, just that she couldn't settle the balance within the time frame given by the bailiff. I believe the phrase is "I can't AFFORD to pay all that at once". Dont be so pedantic! Considering the court have no intention of recalling the warrant (she's already approached them), I must have missed that bit. Where does the OP say she has already approached the court?? what other advice would you offer her with regards dealing with the bailiff at HER door? I suppose next you'll be suggesting she stops cooperating completely and hopes the bailiff sends the warrant back to the court part paid so she can settle the balance directly?

 

* The ladies fine would have been £175 if the outstanding amount is now £400. Interesting. Please can you show how £225 in fees can be charged by the bailiff. Oh and as far as I understand it, bailiffs are not supposed to charge an admin fee for card payments. Damn parasites

..
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hi,

if you go to your local dwp with all the infomation on this debt and tell them what you are expected to pay 9 times out of 10 they will pay the debt for you via a crisis loan,because to pay such large amounts will obviously make it difficut for you to live ,this they will take back on a weekly basis at an affordale rate:)

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thanks for all the help guys. In answer i dont want to be classed as vulnerable, i just want a reasonable time to pay and not to be bullied. I am not a feckless debtor just a single mum with 3 kids trying to get by for now. In all honesty i forgot about the original fine, a new baby will do that to you. Like I have said before I am not diputing the debt or trying to get out of paying it. I dont even want to pay a silly amount like £10 a week, just to be able to pay the amount and still be able to feed my kids and get the whole thing out of the way. I cant sleep at night with worrying about this, how can they do this to people, its just not fair. I am not refusing to pay, whats a week to this guy?

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it appears that mum of 3 falls under the guidelines of vulnerable people

guideliunes were issued to ballifs how to deal with vulnerable people

by their owm trade body

do they stick to it dont make me laugh

ive made it a goal of mine to screw into the ground a baliff who is pestering a neighbour of mine

illegall levying ie. levying on goods on hp etc

oh remember the little green light on the pen theyre using them again

 

theyre ****

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Thats news to me. Would like to see Tomtubby's view on that?

Horse's mouth?

 

Where does the OP say she has already approached the court??

Sorry, it was in her other thread.

 

 

Please can you show how £225 in fees can be charged by the bailiff. Oh and as far as I understand it, bailiffs are not supposed to charge an admin fee for card payments.

The fees are agreed by HMCS and Marstons. £50 initial admin for inputting the warrant, running trace checks and sending the initial demand for payment followed by a one off attendance fee (if necessary) of £175 irrespective of how many calls are made.

 

As far as the card "processing" fee is concerned, it doesn't relate to Magistrate court fines as their collection is not subject to any "prescribed fee schedule" laid down in law.

Certificated Bailiff

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Horse's mouth? Agree that the link you have provided does not specifically state income support is classed as vulnerable. However, tomtubby has stated twice (on both threads) that it does. I believe that she works for this company, therefore would ask if she could clarify this point?

 

 

Sorry, it was in her other thread. Ok, have read the other thread, but it would appear the court has mis-informed the OP. The DWP have agreed that even if £5 per week is being deducted for other debts, a further £2.80 is allowed to be deducted for the court fine. So the OP needs to go back to the court and insist!

 

The fees are agreed by HMCS and Marstons. £50 initial admin for inputting the warrant, running trace checks and sending the initial demand for payment followed by a one off attendance fee (if necessary) of £175 irrespective of how many calls are made.

 

As far as the card "processing" fee is concerned, it doesn't relate to Magistrate court fines as their collection is not subject to any "prescribed fee schedule" laid down in law.

 

Would seem a rather cosy arrangement exists between HMCS and 3 bailiff companies (including Marstons). Whereas most bailiff fees, such as council tax debts are laid down in statute, these fees are not. What a sad state of affairs :mad:.

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the the light in the pen is the scanner theyre not supposed to use

its a little camera inthe end of said pen normally used when taking inventory on goods to be levied upon.

its no good mckenna saying its "james Bond land" he knows thet do it

and he should read the guidlines laid out by the dept for constitutional affairs.

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