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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
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    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
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So scared and don't knowwhat to do next. Robinson way have issued a CC claim against me


amber2508
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Amber,

On the court form/claim form there is a box which says CLaimant and underneath there is a box which says Address for sending Documents and payments to. These are on the left hand side. IF there is any different address in the box which says Address for sending Doc's and Payment to then you need to send the CPR 18 letter to that address and the CCA request to the claimant which is the first box at the top left, saying claimant.

I say this as the first box is the claimant and the box underneath could be a solicitors acting for the claiman t. or just a slightly different add. ect. just thought I would let you know this.

 

Glad you have done the AOS, I too thought this would be a difficult thing to do, :D

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I disagree slightly here CCM

The crucial thing here is to get the CCA sent off, as this cannot be ignored.

The CPR18 request should also be sent but as this is a small claim it can be ignored by the claiment, they DO NOT have to provide you with a thing.

In my post this is why I said make sure you send both, CPR18 & CCA request that way you can cover all bases.

The results of both these requests can then be used in , a holding defence, which is probably what this will be.

 

 

Amber pleases make sure you send both CPR18 and CCA request. Send then on monday if possible.

 

Ok, im not entirely sure about that, but i do know that if you are in court and you can show that you have tried to obtain further information as to the claimants claim, TO ENABLE YOU TO PROVIDE A COMPLETE DEFENCE, THIS WILL BE LOOKED UPON FAVOURABLY BY THE JUDGE, this in accordance with the pre-actoin protocols i.e. overiding objectives.

Regardless of the track, i would have thought?

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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YOU NEED TO SEND BOTH AMBER.

CCM.

I DID NOT SAY NOT TO SEND IT, I SAID SEND BOTH

CCA & CPR18 that way you cover all bases.

CPR18 does not have to be answered if it a small claim, less than £5000. see the CPR rules p. 27.2 I think it is

 

I wanted to make sure that Amber covered all bases CCM. As they cannot refuse the CCA request

 

Hi Amber, if you get these two done over the week end then sent off on Monday Guaranteed Del. they will be with them by 1pm Tues. then you are on the correct path.

post up any response you get as soon as possible from either of these two letters. keep an eye on the timescale, yes your AOS has been done on time don't worry and to answer another of your Q's, this will never go to a magistrates court, you are not a criminal, it can only go to a county court. this won't be happening for a long while yet if at all. If it did go to the court room it gets transferred automatically to the nearest county court to where u live.

Edited by questioning
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Lets not argue over a couple of letters

 

Send both and furthermore, i would really consider an application to the court if they fail to comply with the part 18 request, they can ignore a part 18 but they cannot ignore an order of the court without placing their claim in difficulty

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Questioning, i was not trying to contradict what you were saying, however i think that by sending the CPR it will have psychological effect on the claimant if nothing else i.e. the defendant knows what he/she is talking about, also it may help in any future defence, in some way , no offence meant mate.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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I was saying with out trying to confuse amber that she must send the CCA request and the CPR .

The CPR can be ignored and if one was relying on that to get docs then when its ignored it makes things a bit awkward.

My CPR 18 was only partially answered itself for the same reasons as I have said Less than £5000. small claim.

When this happened I was confused as I thought at the time they had to furnish me with this info. I still pointed out in my defence that they failed to provide full info under my CPR 18 request, Pointing this out is helpful so small claims posters know what to expect.

 

I think Amber things are quite clear to you now any way, send both. :grin:

As I said in the first place.

 

By the way that's not me arguing, you wanna see me when I do.:cool::D

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Questioning, i was not trying to contradict what you were saying, however i think that by sending the CPR it will have psychological effect on the claimant if nothing else i.e. the defendant knows what he/she is talking about, also it may help in any future defence, in some way , no offence meant mate.

 

No offence taken, thanks CCM, and none was meant to you.

I think I've made it plain what I was trying to get accross now, as I said, I slightly disagreed. I wanted Amber to know that she must send both letters as one could be ignored.

Of course its playing mind games with the claimant and this way they will think Amber has a team of solicitors behind her, hopefully. he he he.

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Okey dokey, i've printed both off, will sent them guaranteed delivery first thing Monday.

 

Again many thanks to you all. I really can't stress enough how grateful i am. I'll definately send a donation to this site next week when my money goes in the bank.

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I havn't been able to get these CPR 18 & CCA letters sent off today at all. Can i go directly to these addresses and post them there tomorrow? Or is there somewhere i could go to fax them? Does anyone know if the Library's do a faxing service? Really need to get them to these people tomorrow.

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Hmmm the thing is you really need receipts for them, you dont want them saying they didnt get them, send them recorded if you can its cheaper than sd, i think its about £1.40 each plus about the same for the P.O.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hmmm the thing is you really need receipts for them, you dont want them saying they didnt get them, send them recorded if you can its cheaper than sd, i think its about £1.40 each plus about the same for the P.O.

 

Cheers for that. I don't mind paying for the guarenteed delivery tbh. What i'm worried about is the 14 day limit which starts tomorrow. Or will i still be ok to send tomorrow?

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I think you will be ok sending them tomorrow, tbh they rarely respond to them anyway, i even had one telling me they didnt have to!

The main thing is that you have asked for the docs and that can go in your defence.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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I think you will be ok sending them tomorrow, tbh they rarely respond to them anyway, i even had one telling me they didnt have to!

The main thing is that you have asked for the docs and that can go in your defence.

 

Awwww thank you for the quick replies, much appreciated. :)

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Hi Amber,

To answer your question about fax machines in libraries.

Most libraries should have the fax service available but it's quite pricey depending how many sheets you need to fax.

They give you the print out page from the fax machine which in my case when I've used fax just says the date and time, how many pages were sent and the sending status, IE. OK

Not sure if you know this or not but you can actually fax a defence to the court, So in an emergency a fax is pretty helpful for meeting a courts 4pm deadline, the only problem is that Northampton gets pretty busy so it may take a while to get through to them.

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Thanks Questioning, for the info on the faxing. ^^^

 

Update

I sent my 18 and cca letters off last Tuesday and so it is a week today. Nothing as of yet has back from them in the post. Although they still have 7 days according to the time limit.

 

Is there anything i should be doing now or do i just wait till the 14 days is up? Or will i have to go to court after the 14 days is up? Bit confused.:oops:

 

Thanks

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Amber the process is this when issued with a summons.You have 33 days in total from the date on the summons.5 days for service deemed delivered leaving 28 days.14 days to AoS and submit your plea and then a further 14 days to submit your defence if you require it.So if you have AoS and requested your CCA/CPR 18 then there is very little else you can do at the moment apart from read up here on Cag and get yourself familiar with holding defences as this is more than likely what you will be submitting.

Work out your dates from your summons and be prepared for your next move in the claim but dont let this consume your time serves little purpose thinking you should be doing somthing when i reality there is very little you can do I trust the above clarifies your concerns

 

Regards

 

Andy;)

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Amber take andys advice, i cant really add anything to it, you dont normally get anything back from your CPR request, so it will probably be just a holding defence, dont worry we will be here to support you.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Amber the process is this when issued with a summons.You have 33 days in total from the date on the summons.5 days for service deemed delivered leaving 28 days.14 days to AoS and submit your plea and then a further 14 days to submit your defence if you require it.So if you have AoS and requested your CCA/CPR 18 then there is very little else you can do at the moment apart from read up here on Cag and get yourself familiar with holding defences as this is more than likely what you will be submitting.

Work out your dates from your summons and be prepared for your next move in the claim but dont let this consume your time serves little purpose thinking you should be doing somthing when i reality there is very little you can do I trust the above clarifies your concerns

 

Regards

 

Andy;)

 

Thank you andyorch

 

The 33 days are up next Tuesday, so do i have to send a defence off before next Tuesday? I've done the acknowledge claim online and i've sent the cca and cpr18 letters so far, thats all.

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Amber take andys advice, i cant really add anything to it, you dont normally get anything back from your CPR request, so it will probably be just a holding defence, dont worry we will be here to support you.

 

Cheers for replying, only just saw your post after i replied to andyorhes.:)

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Well if the 33 days is next Tues then yes you need to submit a defence presuming you have defended all the claim.Is the claim from Northampton? if so it can be submitted on line and you have ample time yet.

 

Regards

 

Andy

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Well if the 33 days is next Tues then yes you need to submit a defence presuming you have defended all the claim.Is the claim from Northampton? if so it can be submitted on line and you have ample time yet.

 

Regards

 

Andy

 

Yes the claim is from Northampton. Yes i am defending all the claim but havn't got a defence yet. Will have to have a think what to write, that should be fun.:oops:

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Im sorry I have not read all the details of your thread if you can confirm what the debt is P loan C/C also if you can post up the claimants P.O.C to refresh things.What are you basing your defence on?

Couple of questions to consider in drafting your defence have you recieved a Default note/Notice of Assignment LBA

If you can provide the above Amber im sure we can submit something suitable before next Tuesday

 

Regards

 

Andy;)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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