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    • So, Sunak has managed to get someone to 'volunteer to go to Rwanda hasn't he? .. for just £3000 payment to the person plus 5 years free board and lodging isnt it? - cost to UK taxpayer over £300M+ (300 million quid+) isnt it? - Bargain says Rwanda, especially with all the profit we made privately selling those luxury chalets Bravermann advertised for us   I wonder how many brits would jump at that offer? Thousands? Hundreds of thousands? Lets see, up to 5 years free board and lodging and £3k in my pocket .. I'd go - and like that person - just come back if/when I get bored. First job - off to Botswana for a week to see the elephants.   Of course the paid volunteers going to Botswana are meaningless - Rwanda have REPEATEDLY said they wont take any forcibly trafficked people in breach of international law eh? Have they actually got any civil servants to agree to go yet - probably end up as more massive payments to VIPal contractors to go and sit there doing nowt shortly eh?    
    • Hi Wondered if I could get a little advise please. I entered into a commercial lease (3 years) and within a few months I had to leave as the business I was trading with collapsed. I returned the keys to the landlord and explained the situation and no money, also likely to go on benefits but the landlord stuck to their guns. They have now instructed solicitors to send letter before action claiming just over £4000. The lease was mine and so the debt. I know this. I have emailed the solicitors twice to explain I am out of work and that with help from family I could offer a full and final settlement figure of £1500 or £10pw. This was countered by them with an offer to reduce the debt by £400, or pay off the amount over 12 months. I went back with an improved full and final offer of £2500 or £20pw. This has been rejected with the comment 'papers ready to go to court'. I have no hope of paying the £4000 and so it will have to go to court. Pity as I have no debts otherwise but not working is a killer. I wondered if they take me to court, could I ask for mediation? I also think that taking me to court will result in a pretty much nothing per week payment from my benefits. Are companies just pushing ahead with action even if a better offer is on the table? Thanks for your help.
    • Hi all, Many thanks for the advice! Unfortunately, the reply to the email was as expected…   Starbucks UK Customer Care <[email protected]> Hi xxxxxx, We are sorry to read you received a parking charge after using our Stansted Airport - A120 DT store. Unfortunately, the car park here is managed by MET parking. Both Starbucks and EuroGarages who own and operate this site are not able to help and have no authority to overturn any parking charges received. If you have followed the below terms then you would need to send all correspondence to [email protected], who will be able to assist you further. Several signs around the car park clarify the below terms and conditions: • Maximum stay 60 minutes, whilst the store is open. If the store is closed, pay to park applies. • The car park is for Starbucks customers only who make a purchase in our store, a charge will be issued if you left the site. • If you had made a purchase and required additional time, you must have inputted your registration number into the in store iPad which would have extended your stay up to 3 hours • To park in a disabled bay, you must have displayed a valid disabled badge. • If Starbucks was closed, you must have paid for parking as charges still apply, following signage located on site. • If you didn’t use the store, you must have paid for parking, following signage located on site Please ensure all further correspondence is directed to MET parking at the above email address, and accept our apologies that we cannot help you further on this matter.  Kind Regards,  Lora K  Customer Care Team Leader Starbucks Coffee Company, Building 4 Chiswick Park, London, W4 5YE
    • Thanks HB edited and re-uploaded. Thanks for the heads up 👍
    • Am in the middle of selling my house but it's been held up as still showing a change on the property from welcome finance, have not had any contact from them for years or prime credit and need this sorting asap
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Housing Act 2004 - Tenancy Deposit Provisions - Loopholes


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Hello All, I need your valuable advice

 

1. I entered into an AST on 30th June 2007 which ended on 28th June 2008 and I have moved out

 

2. The landlords agents handed over the possession but never did inventory. I however on my own initiative noted down issues and got it signed by Agent both at start and end of AST

 

3. The agent is from Harrow and is a crook. He informed landlord that I have done damages (This is because I did not extended this tenancy for which I was paying above market rent and I took another similat property from this agents competitor)

 

4. Landlord has witheld £500.00 of my deposit and refuses to recognize what his agent has given in writing to me. On the other hand he does not have any inventory also

 

5. I also asked him now about how is my deposit protected and he gave me in writing (email) that my deposit is not protected

 

6. I sent him 19 email reminders and several phone calls and he stopped responding to them lately. So I have now sent him LBA to return my deposit in 14 days or I will file a TDS Non Compliance case against him

 

7. He received the LBA and was furious. He called me yesterday, used abusive language and said that "He owns 100 apartments in London and also knows loopholes in Housing Act. Even if I put up a claim I will lose because he will fight using this loophole" He also threatened me that now he will file a counter claim on me and ask for more than £500.00 back from me.

 

8. I paid the deposit to his Agent for which I have a receipt. The AST signed by landlord clearly states that the agent will receive the deposit but it will be held by landlord. The AST does not have any mention of TDS. The landlord claims that he is not liable for deposit protection because he did not received full money from agent because the agent deducted his commission from there

 

Whatever I have stated above are FACTS. I know that I have not done any damages

 

I am really worried. I am new to this country and have a professional career + family to look after.

 

Questions

1. Are you aware of any such loopholes in tenancy deposit Act? which landlord can use to evade paying back deposit + penalty

2. I have not done any damage for which he should hold my £500.00 deposit leave alone filing a counter claim. He did not do any inventory but I have signed letters from his agent at beginning and end of tenancy which clearly states that there were issues at the beginning of tenancy and the apartment was found in the same condition. Can he disown this letter from his agent

3. Should I go ahead and file a case in couty court. How much will it cost and how much of my time will be required

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My tenancy began on 30th June 2007 and ended on 28th June 2008. The landlord is holding back my deposit on following 3 issues.

 

1. Leakage in Toilet:

There is a very small leakage from water pipe. This happened automatically as wear & tear and not wilful damage. I spotted it in Apr 2008 and informed landlords managing agent to get is repaired. I sent an email to this effect on which the letting agent did not took any action

 

2. Patio Doors

There are large pation doors from living room to balcony. There was a problem in closing these doors. I spotted this at the beginning of my tenancy and made landlords agent to sign that doors are malfunctioning. At the end of tenancy I also took signature from agent that the doors are received in same condition

 

3. Oven

The landlord claims that the oven is not working. We however used to use it and it was working fine till the end.

 

The landlord or agent never did any inventory at the beginning and the new tenants have also moved in the property after we moved out

 

Please advice

1. Can landlord disown what his agent has given in writing to me. I have never met landlord and his agent did handing over of apartment, taking deposit from me and taking the possession back on his behalf

 

2. Can emails be used as proofs in courts?

 

3. How can the oven thing which he is claiming can be resolved? This is because I have written proofs for toilet and patio doors but not for oven . What I know is that oven was working fine when we left

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1) No loopholes as far as I am aware.

2) Doenst matter if he does - you can use it as proof of no damage. But this is by the by - the TDS breach ultimately will result in the full return of your deposit.

3) Yes - Planner knows this aspect better than me.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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I'm not going to address this because it is pointless having two seperate threads for what is ultimately the same query.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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In answer:

 

The Housing Act is an incredibly badly written piece of legislation. It's saving grace is that there are little loopholes that can be exploited. The reason I say it is badly written is that to make a claim you have to jump between sections. It should say in plain English that the result of x is y - this was a piece of legislation supposedly written for the lay person.

 

The landlord is bound by the agents actions. The relationship of agent and principal presides in this situation. The agent signed the letter with the (implied) consent of the landlord.

 

If he has 100 properties without a deposit protection certificate, then it could prove to be an expensive time for him.

 

Inventories. No intentory at the start makes is very difficult to prove that damage has been caused during a tenancy. Dispute using TDS / mydeposits.co.uk (if secured in that scheme)

 

Emails can be used, if it can be proved that they were sent and recieved. I always ask for a read reciept and I always cc myself in. Proves email sent, recieved and able to be opened with date and time.

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  • 2 months later...

Hello,

 

I am about to file a case against the Landlord for Non refund of deposit and TDS non compliance

1. My original deposit was £1500. The landlord has refunded £1000

 

He has held back £500 for minor reasons and that too are lies as I have signed proof from agent that everything is received in same condition.

Question:

1. Can I still file for TDS non compliance for balance £500.00 deposit and claim 3x500 = 1500 back?

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Hello,

 

I am about to file a case against the Landlord for Non refund of deposit and TDS non compliance

1. My original deposit was £1500. The landlord has refunded £1000

 

He has held back £500 for minor reasons and that too are lies as I have signed proof from agent that everything is received in same condition.

Question:

1. Can I still file for TDS non compliance for balance £500.00 deposit and claim 3x500 = 1500 back?

 

No.

 

You must either;

 

1) Take your landlord to court for TDS non-complaince using form N208. Your claim will be for the £1500 + x3 the deposit. It makes no difference that £1000 has been returned.

 

or

 

2) You claim for the outstanding £500 only using a 'traditional' N1 claim form.

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