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    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
    • Thank you so much. Yes, I wish I had done my research and not paid. It's all for the same car park. Here is one of the original PCNs, they are all the same bar different dates. PCN-22.03.24-1.pdf PCN-22.03.24-2.pdf
    • Hi Clou, Welcome to the Forum and thank you for reading first before you posted. There seems to be many problems with Cornwall and getting a signal to use your a phone which could be why these parking companies don't use alternatives. It is a shame you paid the first one as you would probably have not had to pay that one either.  Was the car park at which you paid the same parking company as the one sending you these PCNs? On the subject of PCNs could you please post them up so we can see if they comply with the Act.
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Streamline.net - the home of appalling web hosting


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Hi Zara,

 

Put your demands in writing and avoid calling them, so you have a papertrail.

 

Tell them if they fail to restore access immediately, you will take legal action seeking appropriate compensation.

 

Point out that you gave proper notice for the cancelled domain as required and they have no right hold you to ransom by blocking the other domain, emails, etc.

 

Keep us updated please.

 

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I have heard back from Nominet and Streamline.net have registered my domain in their name. There's a free mediation service, but if things get more complicated, or the company doesn't respond, an independent expert comes in at a cost of 200 or 750 pounds to mediate things. I suspect streamline.net know this all too well, which is why they've gotten away with stealing domain names for so many years.

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So essentially they have stolen your domain. Time to consult a legal expert i think.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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It would have to be a free legal expert. The domain isn't worth very much to me really - I'm just angry that I've owned it for 10 years and and Dollarmore Ltd (Streamline.net) can steal it from me. If I cannot transfer it, it will end up back on the market, and someone will have it before I even get a chance to buy it back.

One day they will do the same to someone who has a lot at stake, and they will feel some wrath.

I still can't believe the likes of Nominet haven't come down hard on a company such as streamline.net; I can only imagine how many complaints they must have against them.

From a business perspective it seems like commercial suicide. Sure, they are probably making better money in bogus debt collection scams than they are in actually hosting, but at a terrible cost to their reputation. You only have to google streamline.net to see what an unscrupulous, immoral company this is.

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Check the solicitors in your area. Some may offer a no win no fee, especially if its an open and shut case. Some offer the first half hour consultation free.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Zarathustra,

 

There's nothing to stop you writing to Streamline.net yourself, starting with an initial letter followed by a Letter Before Action.

 

Post a draft here first if you want.

 

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We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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I had planned a formal complaint to Streamline.net themselves, and may well still do that, but without the backing and help of Nominet, sadly I have no way in which to proceed.

 

They have given CCI Legal Services Ltd. my email address who sent the following:

 

...We have been instructed to contact you in relation to the above unpaid

account. To make payment by card or cash via your local PayPoint outlet, click: ...

 

The account they mention is the account/domain that I have paid for until October 2015. I'm not going to respond obviously. They have neither put it in writing, nor phoned (I don't live in the UK), and they have no power or jurisdiction to follow this. I would have relished the chance for them to take it through court proceedings (though I suspect they would have to do so in the language of the country I'm living in), but I think everyone knows that is never going to happen.

 

In the end streamline.net have taken 1 year's worth of domain/hosting, all paid for, from me, and stolen a 10+ year old domain name. Whilst I may not get far from a legal perspective, I am happy to give them all the bad publicity I can to make people aware how unscrupulous they are.

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You will get far. they have stolen your property and are holding it to ransom.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Legally I think I have a solid case, but if legal action costs an unknown x amount, and the domain is worth considerably less than x, then financially it's not worth it. I would love to pursue it on principal, but I'm already running up against Nominet - I can't take it much further other than going to Trading Standards.

Maybe I will take it up with Andrew Dollarmore personally.

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You dont go by worth. They have stolen your property from you. Plain and simple. How many others are they doing this to, and how many others actually pay up because the domains are worth a lot?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Positive result - CCI Legal are off my back and my account is reinstated.

I contacted the CEO Robert Hoffmann (streamline.net is also part of Fasthosts and 1&1) and told him what had happened. I received an apology and was told somebody would contact me to resolve things. I got an email later in the afternoon asking for my number, and was called up by somebody who isn't at the Philippines office. They were polite, apologised a lot and acknowledged that there are quite a few problems with streamline.net's current system of doing things, including badly worded or missing renewal reminders.

They reinstated my account whilst I was on the phone, made sure I could log in, and said they would contact CCI Legal to make sure I wasn't pursued.

 

It was all very positive, but had I not contacted the CEO I'm pretty certain I would still be banging my head against a brick wall.

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Make sure you get confirmation of all that in writing. Do not rely on a simple phone call.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi Zar and well done on a great result !!

 

Contact the CEO turned out to be the right option.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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