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    • Meat smugglers using English vehicles to evade border checks - Farmers Weekly WWW.FWI.CO.UK Criminal gangs are buying English-registered coaches and vans to smuggle large amounts of illegal meat into the country, Farmers Weekly has learned.  
    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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full hgv morph into provisional


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I have today received a reply from them.

 

Dear Mr Wood

I refer to your recent query regarding your driving licence.

I have checked our records carefully but cannot confirm that you previously held full LGV entitlement. Before we can consider issuing you with that entitlement you will need to provide evidence of previously holding full LGV entitlement since 1st April 1986. Sufficient evidence would be, for example, a copy of a previous LGV licence or a letter from someone, preferably an employer, who can confirm seeing your most recent LGV licence, giving the class of vehicle that you were covered to drive and the dates shown on your most recent licence.

Any information that you can supply will be given urgent and sympathetic consideration.

Please note if your last licence expired before 1st April 1986, we would now be unable to renew it.

A pre-paid envelope is enclosed for your reply.

Yours sincerely

Michelle Small

 

 

 

 

problem is, I have been self employed for the last 4 years and my previous 3 employers have all gone bust!

any ideas, or am I stuffed on this one?

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"Before we can consider issuing you with that entitlement you will need to provide evidence of previously holding full LGV entitlement since 1st April 1986"

could this be construed as an admission that their information is not correct?

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It could be an admission that their methods of retaining data relating to test passes is not up to scratch, but it is also their usual tactic of putting the onus on you to prove you have passed the test. Given that the only proof that you get is the test pass certificate, which then has to be sent to DVLA, then that is pretty difficult.

 

That's why I would do a SAR under the Data Protection Act and find out exactly what information they hold on you. From the DVLA website:-

 

Release of information about yourself - Driver Register

Enquiries of the Driver Licence Record should be addressed to DCS (Data Subject Enquiries), D4, DVLA, Swansea SA6 7JL. You should give details of your address, driver number or full name and date of birth and reason for request. A fee of £5 is payable.

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I have just been in contact with them, and was told if I could get a letter from the employer I worked for 9 years ago, that would probably sort it.

she also confirmed when I mentioned that this wasnt an isolated case and happens all the time.

she said if I had a certificate I could send that in, what certificate that would be is beyond me, as I told her the test certificate was sent in years ago! she said she was just trying to help me, what a laugh!

funny really, they could accept a letter off a former employer, but I myself was until recently an employer, yet they cannot accept a letter off me.

s.a.r and more research I think.

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right sent off sar, and wrote to them again explaining the difficulties in providing what they have asked for, I have also stated that since this is their cock up that it is up to them to find evidence that I did not hold the categories, and gave them 7 days to come up with the evidence or reinstate the categories.

that was 7 days ago and guess what, no reply at all!

can I complain about the speed (or lack of) with which they handle complaints? or is that just going too far?

I have also written to a few choice mp's that are meant to oversee this department.

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another reply from michelle small today, basically the same rubbish I ve already had, telling me how she has investigated fully etc. but in the opening line she even spelt my name wrong!

 

I have mailed back asking for it to be escalated to a more senior member of staff.

i have asked by what right she call me a liar and that I am prepared to issue proceedings for defamation of character.

I have again mentioned the amount of other similar cases that have come to my attention, and asked why most should be drawn into an argument with a communist like department where you are guilty until proven innocent, while some just have there categories reinstated straight away.

 

still havent received sar.

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If these cats are on your old license, then they must have had proof ie certificate etc at the time, and are they now saying they made a mistake by having those cats on there?

 

They have made a boob either way, they had the cert and added it or they didn't have the cert and still added it.

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had a letter this morning, which basically says this is our final answer, we will not reinstate without evidence being provided, the dsa only hold records for 2 years, and that I should have informed them earlier.

what else can I do?

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had a letter this morning, which basically says this is our final answer, we will not reinstate without evidence being provided, the dsa only hold records for 2 years, and that I should have informed them earlier.

what else can I do?

 

 

Who gave you that response, is that as a result of going through the various stages of their complaints procedure?

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had sar back, no record of test on it!

at my wits end with this, I think I should just admit defeat, so I am looking for a loan now to pay to retake the test(s), 4 of them in all, think of all those test fees.

 

I just dont know what else I can do, as I dont think they are going to budge.

If anyone has any more ideas, please let me know.

 

thanks for all the help.

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