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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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jellybabe vs Cahoot Flexi Loan


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Hi Undercover-Elsa,

 

Sorry for late reply, i don't seem to receive emails no more when someone replies to my threads??

 

I will have a look at your time orders link today....i haven't heard anything from them yet, but no doubt it'll soon happen. I try not to worry about my Credit file too much, it's trashed now anyway since my hubby had lost his job last year. It only took him 4 month to find a new one (on a much lower income),but from then on everything went haywire.

 

Thanks very much for all the information,

 

jellybabe x

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  • 4 weeks later...

...a little update on this....

 

i have since my last post received several chase and threat letters from Santander's Debt collectors after not reacting to their faulty DN.

 

Contacted them 3 times, well, 2 letters to the Collectors (which have been ignored) and the last letter i directed straight to Santander, which have now replied saying that i need to ring them to talk about this. I did send a letter asking for lower payments and included a Budget Sheet.

I will not ring them , instead, i think, i will have to remind them again that i will only communicate with them in writing?!

 

One funny thing though...Have also received another letter now from Collectors, saying that my account will be passed back to Santander within 3 weeks. And Santander is in the process of preparing a DN to me??? Have i missed something??? Thought they had sent me one already as showing above....faulty one, but still marked as a DN?

 

Was this just a decoy to scare me and make me think it's a real one so i do quickly pay?? (If i would have had the money, i probably would have fallen for it!)

 

Is this Legal???

 

Any thought anyone??

 

Thanks,

 

xx

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Hi Jellybabe,

As things stand, they can issue another default notice (but there's no guarantee they'll get this right either). Did you say anything to them about the original DN?

It's best to keep quiet if you have a bad one - it's only of use after they issue a claim, as part of a defence.

 

Just hang fire and see what Santander come up with

 

Elsa x

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Hi Elsa,

 

Thanks for your reply.

 

Nope, haven't mentioned the faulty DN at all. Thought it'd be better not to mention it, just in case.

 

Just made me wonder that the Collectors sent me a letter saying that my account will be sent back to santander so they can issue me a DN, as the first one is marked as one.....but i gather that was just a threat making it look like a DN to scare me.

 

I will just keep on paying the amount i offered in my last letter, and see what happens?

 

Should i not contact them to say that i will only communicate in writing?

 

Thanks,

 

Jellybabe x

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Hi JB,

The first one is definitely a Default Notice.

You could if you wish write back and tell them that you can only discuss this in writing as you require a written record of negotiations, reiterate that you have made them a genuine offer of the maximum you can afford and look forward to receiving their acceptance of this in writing.

If you keep paying the figure offered - gives you the moral high ground.

 

Alternatively if you're feeling brave, you could cease payment and ignore them until they default it again and terminate the account, which usually freezes the amount owed and stops interest. THEN make your offer of payment.

This route is faster, but you'd have to put up with the hassling letters and be ready to jump in with a payment offer at the right time. Your choice.

 

I notice you sent a CCA request ages ago. Did you get a response to this?

 

Elsa x

Edited by Undercover-Elsa
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  • 3 months later...

Sorry, not been on here for a while due to health problems.

 

I have approx. 2 weeks ago received another one of those weird DN's and today i have received a letter confirming termination of the said account. And all this on a faulty DN?

 

The thing is, i know they can do that, but i have paid the maximum amount i can, which i had offered them from the beginning. And i paid it on time, as soon as i got paid each month. On the monthly statements it looked to me as if they froze the interest aswell, which i took as their acceptance of my request.

 

Now they tell me that one of the following will be done without further notice:

 

1.outstanding balance will be passed or sold to a debt collection agency for recovery of the outstanding balance.

2.Default information will be passed to the CRA's (which is obvious, i expected that).

 

The letter only states the Arrears on the account.

 

Could someone please advise on what my next step should be now? Should i hold back until i get letters from DCA now or should i contact Cahoot (now Santander) regarding this, and that i thought we had an agreement?

 

Please please, if anyone can help, it would be very much appreciated. :(

 

Thanks,

 

jellybabe

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  • 1 month later...

I have now sent Complaint emails to Santanderlink3.gif for mine and my Husbands account regarding the Loans. We have Moorcroft threatening us with legal action aswell now if we don't pay until the 9th Jan. Only received the letter today.

 

Both accounts haven't received any proper DN, and for one account we have received notice of closure.

 

I just hope these emails will get us somewhere. We had tried to arrange lower payments and made them every months since then, to no avail. We still pay approx. 75% of the minimum payments, which i thought was reasonable...even though we could do with lower ones, but we make do.

 

I have also stated in the emails that we now consider those accounts to be in Dispute....i just hope they accept that, it'll buy us some time maybe.

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shaneo.....I did email the same adress you stated, and i missed a call from someone at Santander. Even though i did state in my email that i would like the reply to be by email or letter only. Should i ring back? or should i send another message reinstating that i want things be done in writing?

 

Undercover-Elsa....i haven't sent a new CCA request off yet. But maybe i should send one to Moorcroft anyway?

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Yes, definitely send one. Now that it's defaulted/terminated have they stopped adding interest?

 

If they don't comply with the CCA I would stop payment until/unless they do comply, but put the money to one side each month with a view to an F&F at some stage. Certainly 75% of usual monthly amount is a high payment on a defaulted account and if you're struggling with this they need a wakeup call (CCA) after which they'll be far more likely to either offer a discount or accept much lower payments within your budget.

 

kind regards,

Elsa x

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I would just simply say:

 

I can see from my phone call log that you have contacted me, my name is 'jellybabe' and I calling regarding my Cahoot Flexi loan account number 666666. Could you please put me through to who called, thank you.

 

Something like that.

 

What they told me was that they where looking into my complaint and will reply with an answer with in 10-14 working days.

 

At the end of the day Jellybabe, they are as much human as you are and to be honest very friendly and approachable in that department.

 

Remember to ask for an email to back up the phone conversation you have just had with them.

 

Good Luck. Call them today friday 13th, break the bad spell of the day :)

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If there is one thing I have learnt with santander is that they never really send you a reply via email as quick as they could over the phone. Talking is better than email. Call them now let me know how you got on.

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Thanks, i just rang and the gentlemen seems to have gone home already..Just my blooming luck :)

 

Never mind, i left a message explaining who i am and what account it is about....i didn't leave my phone nr again (maybe i should have, but totally forgot at that moment), but saying that, he should have it anyway.

 

Don't think he'll ring back until Mon now anyway.

 

Thanks

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Thanks for your help so far shaneo and Undercover Elsa..it is much appreciated.

 

I do hope it turns out good for us, even if it only means we can reduce our payments a bit...that would help a great deal.

 

And Congrats shaneo on your success. How long did it take until you had your refund?

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