Pompeyfaith v Co-op PPI

[livingdeadguy]

PF i'm really sorry to hear all this . I can't believe after all your hard work you are being given the run around yet again.

I know its frustrating but please hang in there without letting it affect your health.(i know thats easier said than done)

Regards

LDG

[marshallka]

thank you marshallka ill run all my calcs though as above tonight and see what it brings PF

I do pop back to see how you are going on and I hate to think of you sitting up at night doing your nut in. You need to be careful cause of your health. I hope you can get things sorted in your mind.

[Jan4a]

I'm really sorry they're messing you about again. Good luck with Ombudsman.

 

Jan

[pompeyfaith]

Hiya All,

 

Right there final chance below before I start court action because of the immanent postal strikes I will email the letter below to them and send a hard copy to them and the FOS.

 

LETTER BEFORE COURT ACTION

 

Dear Sir/Madam,

 

I write with reference to the above Loan Accounts which have, as you know, been in dispute now since July 2008 due to your mis-sold Payment Protection Insurance Policies.

 

I send this letter to you as required under CPR PD 1 in an attempt to resolve this complaint before I submit a claim with the County Court.

 

I have yesterday and today been in discussion with an adjudicator at the Financial Ombudsman Service regarding the level of redress coupled with your assertion that the offer you made on the 27th October 2008 is a fair offer. This I strongly dispute and continue to do for the following reasons:

 

Whilst the difference between what I have paid and what I should have paid may be fair, it does not redress the policy cost in that when I settled and re-financed early an element of the PPI was rebated and an element of the PPI policy cost was kept by you.

 

This is plain to see on my current Loan Account where you rebated £914.20 back into the Loan Account without my permission. The cost of this Policy was £1511.27 which means you have held back £597.07.

 

As all of these policies were mis-sold, it is not fair to retain part of the cost and charge interest on it Mis-sold means you have committed a financial wrong and to put that wrong right you need to rebate the whole policy cost of £1511.27 back into the loan and return the payments I have made back to me, at the interest rate charged on the agreement.

 

On the loan signed by me on the 09th March 1999 you say that you are unable to redress the PPI on this loan because you have no proof of payments.

 

This I find hard to believe and I am horrified at your stance on this and would remind you that we both signed a Legal Document of which you have record. I must also point out that if I had defaulted on the payments you would not have made a further 8 Loans to us - after all you were quick enough to unfairly default us on the current loan that was in a clear Dispute.

 

I will also point out that as you have the agreement it should not be too hard to work out the redress on this Loan using the tools you have available to you as a sophisticated financial institution.

 

I wish to draw your attention to the latest release from the Financial services authority on Tuesday 29th September which I’m sure you have read where it states:

 

"The industry must show it can act fairly, consistently and in the best interest of consumers on PPI. All firms operating in this sector should take note and where necessary get their house in order. Where we find problems in PPI sales or complaint handling, firms can expect tough action, including requiring them to undertake reviews and, where appropriate, pay redress."

 

I will also point out than I have been very fair so far but if this goes to court I will also be claiming restitutionary damages as clearly you have profited from a financial wrong so I will be seeking those profits you have made on my money be handed over to me.

 

I will also be seeking the true cost of these policies to you as it is clear you hold a group policy which costs a fraction of what I have paid you. I will also be seeking information on whether any commissions have been paid to you by the Insurer.

 

I am not prepared to accept any more lame excuses and I will use the powers of the court to decide.

 

To that end you have a further 14 days to reflect on your actions. Failure on the 15th day will result in me withdrawing my complaint with the FOS and submitting a money claim with Portsmouth County Court. You have had more than enough time to resolve this complaint and I am not prepared to wait any longer.

 

Yours Sincerely

 

 

PF

Edited October 15, 2009 by pompeyfaith
EDITED BY MKB

[mkb]

You have mail

[pompeyfaith]

MKB,

 

Excellent edit thank you very much.

 

I have edited this page and put your fine work on here too

 

Regards

 

PF

[dx100uk]

pers, i find it hard to clearly and quickly decypher the 'meat' of your claim.

 

it reads you have not done this, not done that, oh, and you've not addressed this either.

 

i would be inclined to use bullet points, that form a clear list of the issues.

that way, there will be no ambiguity or missed issue excuses on their behalf.

 

it will also make it a whole lot easier to make the mcol!

 

just a thought

 

dx

Edited October 16, 2009 by dx100uk

[beachcomber60]

hiya beachy looks like i will be going to court like u lol the FOS has no teeth

 

Hi PF,

 

I thought me getting the runaround with Barclaycard is bad enough but this disgraceful - very disappointed with the FOS.

 

Good luck PF

[livingdeadguy]

I'm guessing no news as yet PF?

[johnnymitch]

subbing PF - hope you're ok, mate ..

[landy_alert]

Just adding my support too PF as you have done for me:)

[citizenB]

[pompeyfaith]

Beachy,LDG,Johnny,Landy,CitizenB and all,

 

Thank You for your continued support on this drawn out saga, it really is comforting that I have you all in the wings ready to help if needed.

 

I have sent the letter posted above to the Co-op and made a long winded complaint to the FOS.

 

Now just waiting for a reply to those letters before I decide which way to turn next.

 

If it involves court so be it as im not giving up that for sure besides I have gone too far now so will see this to the end.

 

I will also be nice and refreshed after Xmas so will be ready for round 3 lol

 

Thank You All.

 

Regards

 

PF

[alanalana]

Beachy,LDG,Johnny,Landy,CitizenB and all,

 

Thank You for your continued support on this drawn out saga, it really is comforting that I have you all in the wings ready to help if needed.

 

I have sent the letter posted above to the Co-op and made a long winded complaint to the FOS.

 

Now just waiting for a reply to those letters before I decide which way to turn next.

 

If it involves court so be it as im not giving up that for sure besides I have gone too far now so will see this to the end.

 

I will also be nice and refreshed after Xmas so will be ready for round 3 lol

 

Thank You All.

 

Regards

 

PF

 

Good luck PF I am still following your ongoing battle.

[pompeyfaith]

Alan,

 

Thanks it is always nice to get the heads up from the resident PPI site helper.

 

Regards

 

PF:)

[alanalana]

Alan,

 

Thanks it is always nice to get the heads up from the resident PPI site helper.

 

Regards

 

PF:)

 

I look forward to when you give me the nod to stick a huge WON with flags etc on your thread. You have had a difficult ride so far.

 

I am hoping in the light of the Supreme Court judgement that PPI will take off as a way of fighting back. At least we know PPI has a chance of success and the word should go out to get the world to claim back PPI. It can take months as you are well aware my friend but in then end money will be repaid the question is how much and is it correct. That is where you are having a battle.

 

The FOS are not a bad bunch but the training of staff IMO needs to be addressed so they are all following a FOS benchmark on how they deal with complaints. At the moment there seems to be no set standard within the organisation, and this needs IMO to be addressed as a matter of urgency as the PPI issue will no doubt keep on growing.

 

Chin up pompey have a new manager

 

aa

[pompeyfaith]

Yup the arrival of Avram Grant is a good one just a shame he did not come sooner Still after the January transfer window we should start picking up points.

 

Man U this week so thats another lost event.

 

PF

[alanalana]

Yup the arrival of Avram Grant is a good one just a shame he did not come sooner Still after the January transfer window we should start picking up points.

 

Man U this week so thats another lost event.

 

PF

 

Keep the positive hat on it's not over until it's over

[johnnymitch]

Hi PF , we're all keen to see that "WON" flag go up for you , mate - stick with it ....

[pompeyfaith]

Johnny,

 

Thank You their is still plenty of fight in me yet I'm not giving up as there is too much to lose.

 

PF

[mkb]

Man U this week so thats another lost event.

PF

 

Hmmm - Portsmouth away is a bit of a lottery for us though & we're not exactly playing the football of last year so you never know (obviously I hope I'm wrong!! )

I'm off to OT on Tues for the Spurs Carling Cup game & just hope SAF puts out a 1st team cos they're playing out of their skin at the moment

[johnnymitch]

oops sorry ! Have I stumbled into a football forum by mistake >

 

does PPI mean Plug Pompey Intensely .........hee -hee ! :lol:

 

Glad to see the old spirit's still there PF...... I've never known a Marine give up

[pompeyfaith]

:grin: does PPI mean Plug Pompey Intensely .........hee -hee ! :lol:

 

LOL love it

 

But we lost 1-4 well done mkb, still I did not expect to win that one on current form as i say with xmas and african nations cup coming up where we will lose a few players it will be after the Jan transfer window before we will see any results.

 

Was a good game today nice to see pompey attacking.

 

PF

[pompeyfaith]

UPDATE

 

Right have had a letter today in response to my concerns at the FOS I will scan and post it up this evening for your comments as i cant get to PC right now so having to use mobile phone

 

Regards

 

pF

[pompeyfaith]

 

 

Ok here is the Letter I received today in response to a complaint I made about the handling of my complaint.

 

I'm glad that they have recognised that their was errors in the way it was dealt with.

 

I will now write to them again pointing out why their decision was wrong and in light of the reply of this Letter that it gets proper adjudication by qualified staff that are able to deal with such a complaint.

 

Your Comments most welcome.

 

Regards

 

PF