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Marks & Spencer


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Hi all

 

I'm new so bear with me!

 

I have recently sent first letter to M&SFS and have received a letter back outling their position referring me to terms and conditions and basically saying they regret they are not prepared to make a refund or provide any compensations payments. Not even a goodwill offer!! Their letter was from Sharon Williams in Customer Relations. Before I go to the next stage would like to know if anyone else has any experience of claiming back charges with Marks and Sparks.

 

Thank you

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Just a standard response, like every other card. On to the LBA ;)

 

A quick look at their site and...

 

Marks & Spencer Money is a trading name of Marks and Spencer Financial Services plc, a wholly owned subsidiary of HSBC Bank Plc.

 

Start a thread in the hsbc bank forum, you'll probably get more help from there.

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