microfiche records/due course

[m.bentley]

On the 22nd May I sent abbey my 1st letter requesting my last six years statements.I recieved 14 months worth of statements and a request for £10 for details stored on the microfiche files.Sent second letter requesting that a computer printout would be acceptable and £10 to cover the admin fee.Today recieved my second letter from abbey dated 3rd July.The following extract taken from the letter is concerning me,what action should I now take,and is my 40day deadline from the first letter or the second letter when I sent my £10 fee?

(Any previous transactions have been archived onto microfiche and it is not possible to provide you with a computer print out of this information.As these microfiche records are not held as part of a relevant filing system,they are not covered by the Data Protection Act and will not therefore be supplied to you under a Section 7 Data Protection Act request.However,I confirm that arrangements have been made for the microfiche records to be sent to you in due course.)

[Jane Austen]

Make sure they know it was a SAR and not merely a request for statements; and that your 40 day clock has started.

[reclamationproclamation]

Strange that they are willing to to send you the microfiche statements even thought they say they don't have to.

[Jane Austen]

They're only saying it. It does not mean they actually will, as others have already found.

[m.bentley]

On the 22nd May I sent abbey my 1st letter requesting my last six years statements.I recieved 14 months worth of statements and a request for £10 for details stored on the microfiche files.Sent second letter requesting that a computer printout would be acceptable and £10 to cover the admin fee.Today recieved my second letter from abbey dated 3rd July.The following extract taken from the letter is concerning me,what action should I now take,and is my 40day deadline from the first letter or the second letter when I sent my £10 fee?

(Any previous transactions have been archived onto microfiche and it is not possible to provide you with a computer print out of this information.As these microfiche records are not held as part of a relevant filing system,they are not covered by the Data Protection Act and will not therefore be supplied to you under a Section 7 Data Protection Act request.However,I confirm that arrangements have been made for the microfiche records to be sent to you in due course.)

[callumsgran]

This is rubbish, they do have to comply to your request by whatever means possible, what you should have asked for in your 2nd letter was duplicate bank statements for the last 6 years which id probably what they will send anyway! if you havent received them a week before the 40 days are up give them a ring and respectfully remind them that their time is nearly up!!! good luck:)

[m.bentley]

thanks for the replies: Re: microfiche records/due course,

but not answered my second question. is my 40day deadline from the first letter or the second letter when I sent my £10 fee? if its from second letter, is it working days or just 40 days,if so 26th july is the deadline.

[callumsgran]

From when you sent your fee, and its 40 days inc wekends and bank holidays ok? sorry i missed that question

[m.bentley]

thanks alot cillitbanger!!! cannot wait to see my last five year statements,if like last 14 months over £800 in charges.its scary when you start adding it up

[sneggy dave]

can someone tell me if you need to send another 10 pound cheque when u send the second letter (the microfiche letter) i sent one today but didnt send a cheque but i sent a cheque in the post in my first 1. Any help will be mich appreciated.

[Jane Austen]

You only pay one X £10. The 40 days begins when they receive it.

 

Good luck.