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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mackensie hall have searched my credit reference !!


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Hi there,

i have just received my credit report from equifax and a search has been carried out by Mackenzie hall without my knowledge. It is for "DEBT COLLECTION SEARCHES" This is what it states on my report.

According to equifax these debt collection searches stay on your file for 6 years :o

Not happy about this :-x

 

Any advice would be great :)

 

Many thanks.

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Yes - any help please I am in contact with equifax on the same matter. Wescot have done two searches with the reason being "outstanding debt". Although I don't think they have ever written to me about any debt.

 

I have emailed them and am waiting for them to get back to me.

 

I think we need to know if anyone can 'search' for outstanding debt etc. and having found none - leave a permanent record of the search on your file. It's not a default so there is no procedure to follow- so how do you get it removed?

 

Also - the reason for search is in the table entitled " Table 1 Credit Searches The folowing table shows searches undertaken in connection with credit applications".

 

I have let equifax know that I have never applied to Wescot for any credit services :) and asked them to delete the reference . (No response to that email yet.)

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Hi Stan, let me know what kind of reponce you get on this. It will be interesting. I would'nt mind so much if it dropped off after 12 months but it doesnt it stays for 6 years.

 

DD

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Hi, both of you. Just so you have some evidence if needed, take a screen dump of your entire credit record. It might be worth forking out the £5.95 (for Experian at least) for a paper copy of your credit record also (the details might mysteriously disappear... you never know). On the face of it, it looks like a clear breach of the Data Protection act, but someone with more knowledge will pick this thread up and advise you.

 

Dobby, just so there is an electronic record for you, I would also email them. You'll get a reference number for your query. Basically, gather all the evidence that you can at this stage.

 

Regards

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Hi you will find the searches by Mac Hall and wesrcot are carried out by a company called CNM Data in Wakefield, trust me I have been having the same dispute with them for past few months. E Mail CNM Data and ask them why the searches were made as Equifax just reply back saying the client had a Data company carry out these searches. Moorcroft also use these people. I had 17 searches in one day for Outstanding Debt. I must have raised this with Equifax about 20 times. A Girl in CNM is contacting Moorcroft as they are the ones who can authorise the removal of the searches. Hope this helps

Im learning more every day :)

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  • 2 weeks later...
Hi, both of you. Just so you have some evidence if needed, take a screen dump of your entire credit record. It might be worth forking out the £5.95 (for Experian at least) for a paper copy of your credit record also

 

You can request a copy of your statutory credit report, under Section 7 of the Data Protection Act, by post. Your credit report will be posted out to you within 7 days of receipt of your letter, there is statutory fee of £2.

 

Never pay for any of there services, they are just not worth it.

 

Order your Callcredit credit report

https://www.econsumer.equifax.co.uk/consumer/uk/gb_consumerletter.ehtml

Your Credit Report Help Centre: Order Your Paper Report

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