Carpet Right - pattern flattened!

[mrpenguin]

Carpet Right - pattern flattened!

In September 2007 I purchased carpets from Carpet Right for my stairway, landing and x2 bedrooms. The carpet was all the same type & colour and we also purchased underlay from them. Carpet Right arranged for a contracted fitter to lay the underlay & carpet.

After x4 months we noted that the ‘waffle’ effect on the carpet was beginning to become depressed and flatten. Within x6 months we contacted Carpet Right and they sent someone to take a look. Carpet Right have now advised that the carpet is not faulty and so not covered by any guarantee.

I am of the opinion that the carpet is not fit for the person it is intended for and therefore wish to make a civil claim against them.

What should be my approach in making any claim? Is there a particular statute or part of law I should claim?

Just another point, there are only x2 people in the house and we don’t wear shoes on the carpet lol J

[gyzmo]

Sale of Goods Act and also supply of Goods and services (which is along similar lines - it states that services (the fitting of the carpet) should be carried out to a reasonable standard).

 

I would ask them on what basis they state the carpet is not faulty and what they believe has caused it. If they say it is general wear and tear then you have an argument taht the goods are not of reasonable durability given the price paid, or not properly fitted.

 

You will need to challenge what they say which probably means getting your own report. , and a court would have to decide which is more likely.

 

did they give you any other information besides "its not faulty" (which really is not good enough)

[mrpenguin]

Hi Gyzmo,

 

The exact wordage is

 

"Now that we have inspected your carpet we can confirm that it is flattening in the areas where is receives the heaviest use. This is perfectly normal and we are pleased to say that the carpet is not faulty. Carpets will always flatten after use and this will show where the carpet gets used more in some areas than in others. Flattening is not wear and is not a defect."

 

I can honestly say that I did not expect this to occur and also that I have never seen this happen to anyone else's carpet I have known.

[gyzmo]

Hi Gyzmo,

 

The exact wordage is

 

"Now that we have inspected your carpet we can confirm that it is flattening in the areas where is receives the heaviest use. This is perfectly normal and we are pleased to say that the carpet is faulty. Carpets will always flatten after use and this will show where the carpet gets used more in some areas than in others. Flattening is not wear and is not a defect."

 

I can honestly say that I did not expect this to occur and also that I have never seen this happen to anyone else's carpet I have known.

 

Is that a typo on your part or the actual wording?

[shellsuit]

I've got the same carpet (waffle type design) and mine is all flattened too.

 

It's mainly through the middle of the hall and all the way up in the middle of the stairs which is where they have the most traffic. The outsides are fine, but I do agree with you, you don't expect it to flatten so much after such a short time of it being laid ~ I mean carpets are to be walked on after all!

[ForestChav]

But the pile does flatten in normal usage. After all, you are applying pressure to it.

[shellsuit]

But the pile does flatten in normal usage. After all, you are applying pressure to it.

 

You wouldn't expect it to be so bad though after 7 months in the OP's circumstances, after a year or so Yes.

 

I use a Kirby cleaner on ours and I must admit, it does bring the hall and landing carpet up, but the stairs are a No No

 

I asked and asked my kids to walk with their legs wide out when going up and down the stairs, so it flattens the whole lot and looks the same, but they're not having any of it

[mrpenguin]

Is that a typo on your part or the actual wording?

 

Yes that was a type-O.

[gyzmo]

OK - just wanted to make sure. I wasn't having a go.

[snowynat]

Did you ever get anywhere with this problem? only i have the same problem with my carpet from carpetright!

 

kind regards

 

snowynat

[mrpenguin]

Did you ever get anywhere with this problem? only i have the same problem with my carpet from carpetright!

 

kind regards

 

snowynat

 

Hi Snowynat, I didnt take it any further to be honest - the carpet was absolutely rubbish and of poor spec and in my opinion not fit for the purpose it was intended. I did consider going to a small claims court and in fact haven't ruled it out yet.

 

Personally I've never heard of carpet flattening out like this before but with more and more cheap alternatives out there it is a case of you get what you pay for. In the end we got a different carpet in.

 

Hope you make some progress, let me know how you get on.

[hulltiger]

Funny I have the very same problem with Carpetright and will be taking them to the small claims court i expect as after 3-4 months my carpet has flattened despite the salesmen telling me it would bounce back during normal usage. I suspect teh yreject every claim and see how far you will push it.