ncb certificate question?

[tr03bor]

I sent my proof of no claims to direct line about 10days ago, I have now found a cheaper policy, as I have 14 days to cancel this should be no problem,

 

my question is will they just send me my old proof of ncb back or issue me a new one from them?

 

Thanks!

[Beanie1]

Hiya, Direct line have no obligation to provide written proof of NCD as you technically havent been insured by them if you cancel in the 14 day period. You need the proof you sent in to them returned to you or ask your last insurer to send you another confirmation letter.

[tr03bor]

Do they keep hold of the proof of ncb I send them then?

[Beanie1]

Not entirely sure what DL do with the letter. Different companies have different procedures. At my own company we update the system with last insurer and correct NCB then use secure disposal. DL may keep them on file.

[tr03bor]

what would ur company do in this situation?

[LemonTwist]

Just a word of advice - before you switch, make sure that the new policy offers an equivalent or superior level of cover compared to the one you are cancelling. You have to be careful about this, especially if you used a price comparison site to find the new policy - they don't compare like with like. For example, some insurers impose higher excesses than others.

[tr03bor]

yes it does, just worried about my proof of ncb now....

[Darkangelsdelite]

Do they keep hold of the proof of ncb I send them then?

 

If its been received then it is automatically scanned onto our system and then the original is destroyed.

 

As previsouly stated, as you cancelled within the 14 day cooling off period, it is as if the cover never existed as the policy is cancelled back to inception.

If you call in to our customer services dept then we can arrange for a letter to be sent confirming this should you need it.

 

DA

[tr03bor]

If its been received then it is automatically scanned onto our system and then the original is destroyed.

 

As previsouly stated, as you cancelled within the 14 day cooling off period, it is as if the cover never existed as the policy is cancelled back to inception.

If you call in to our customer services dept then we can arrange for a letter to be sent confirming this should you need it.

 

DA

 

so direct line would send me a letter confirming my ncb? Or would it be best to stay with them for a month (ie cancel on the 15th day) to get a certificate? What would be the penalty?

[Darkangelsdelite]

If you're gona cancel then do it within the 14 days so you get a full refund, if you cancel outside of this then cancelation charge is pro rata + 1 month.

See what the new insurer wants in regards to proof of bonus, they may just accept a letter from your last insurer, which you can easily request from then again. IF they need something from direct line then just call our CSD and they can arrange for a letter to be sent stating something like

" policy number 12345678 was set up on the 1st april 2008, proof of X years NCD was received on 10th april 2008 however the policy was then cancelled from inception"

 

that should cover all bases.

 

 

DA

[tr03bor]

ah ok thanks fella !

 

I'll go for the cancel option, shame dl are abit pricey

[Darkangelsdelite]

No worries mate.

If you need anything else just let us know.

 

DA

[xrchris]

DA - are you sure the policies are cancelled Ab Initio if you request cancellation within the 14 days cooling off period as then a policyholder would have been driving uninsured for that period of time.

[Darkangelsdelite]

DA - are you sure the policies are cancelled Ab Initio if you request cancellation within the 14 days cooling off period as then a policyholder would have been driving uninsured for that period of time.

 

Yes.

 

All RBS Insurance policies are the same. If its within the first 14 days then it is backdated to inception and a full return is given. if its outside the 14 day cooling off period then the maximum we can backdate is 6 days.

 

DA

[LemonTwist]

I find that a bit worrying and confusing - I thought the Road Traffic Act doesn't allow the cancellation of compulsory motor insurance to be backdated? What would happen if a third party claimaint suddenly came along, alleging that the driver had caused an accident at some point within the 14 day period?

[Trojan1401]

Agree with LemonTwist, cancellation cannot be backdated for motor insurance. Is it not a case that the policy can be cancelled within 14 days and DL will not make extortionate cancellation charges, just pro-rata and a nominal service charge.

If an incident occurred in that period, DL would certainly be liable as RTA insurers - no wonder they are up for sale if that's where all their reserves are going !!!!

 

In answer to the original question, DL would need to issue the bonus proof.

[Darkangelsdelite]

Agree with LemonTwist, cancellation cannot be backdated for motor insurance. Is it not a case that the policy can be cancelled within 14 days and DL will not make extortionate cancellation charges, just pro-rata and a nominal service charge.

If an incident occurred in that period, DL would certainly be liable as RTA insurers - no wonder they are up for sale if that's where all their reserves are going !!!!

 

In answer to the original question, DL would need to issue the bonus proof.

 

 

Whether we can or we can't I'm simply stating a fact that we DO.

 

Just to clarify again..... ALL RBS BRANDED POLICIES (Direct Line, Churchill, Tesco, Pru, Lloyd's, Privilege, Pearl, Royal London etc. etc.) have the same process. If its within the first 14 days then the policy is cancelled back to inception and a full RP is given. If its outside this period then we can only backdate a cancellation by a maximum of 6 days.

 

Obviously when we cancel a policy we ask if there has been any cause for claim and we check if the policy holder has alternate cover (they usually cancel cos they've found a cheaper quote) we also make them aware that its an offence under the RTA to leave a vehicle in a public place without a valid cert of insurance.

 

Hope that clears this up

 

 

DA

[xrchris]

But doesn't that leave the possibility that a customer could, in certain circumstances, be prosecuted for no insurance and is certainly something that RBS should resolve?

[Darkangelsdelite]

But doesn't that leave the possibility that a customer could, in certain circumstances, be prosecuted for no insurance and is certainly something that RBS should resolve?

 

 

Don't get me wrong, if it were down to me, i would charge for time on risk for the same reasons as you all state.

I was simply clarifying our processes as trojan1401 and lemontwist both queried it and whether i agree or not, that is the process that is laid out for our staff to follow.

 

Perhaps whoever buys us will address it but I cant see it changing any time soon as this has always been the stance since the FSA took over regulation a few years back and even our new scripts which came out in Feb have this info on them. I will see if I can find out more info when I'm back in work tomorrow and post back when I get a chance.

 

 

DA