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    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
    • im also wondering if back billing applies here too . from looking at like threads around this SSE to ovo compulsory switch, it must be evidenced by the claimant that bills were regularly issued for the period of the supply the debt they claim covers. there are no threads here that show they could ever produce them, so back billing rules (12mts) might also play a part.
    • Vodafone have reported that they are having issues with their Credit File APIs into the Credit Reference Agencies where aged accounts over 6 years are being readded to Credit Files. In some instances, people are having defaults rescinded and changed to late payment status making the account live again!    --- Have you been affected? Please keep an eye out on your credit file for any  new Vodafone Account appearing where there shouldnt be any reason. If you are a Vodafone Customer - Check that the information is correct. check for Late Payments and Defaults.    Don't forget to consider the financial impacts this could have on you.  ---   If you are struggling - Post below and we can guide you to get the result you need!    Its been reported that Experian and TransUnion seem to be where these appear.  They are able to remove the information relatively quickly and it will reflect on next Credit File Refresh.         
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Robinson Way & Co Muppets - cap1


Tartan Barty
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Received these from them. The first letters says they are going to get the CCA from their client, the next says they have bought the debt. The deed of assignment is just great. I should send them one saying that me and my mum have been assigned there entire business so there!!!

 

http://i281.photobucket.com/albums/kk222/Tartan_Barty/RWC1.gif

 

http://i281.photobucket.com/albums/kk222/Tartan_Barty/RWC2.gif

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Hi Tartan,

 

The deed of assignment should come from the original creditor :confused:

 

Seeing as they say they've purchased the alledged debt, then they should have no trouble getting you your CCA...Yeah right :rolleyes:

 

Good luck and best wishes.

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So if they have purchased the alleged debt why do they have Clients.

 

Strange that Lowells seem to have the same problem.

 

 

Sounds like an equitable, or simple, assignment. In which case, the Salford Simians are obliged to pass on the CCA request to the OC under s.175 of the Act. It also means that they can't issue proceedings on their own.

 

I'm not certain why companies enter into these equitable agreements. With an absolute assignment the buyer keeps all the proceeds if able to collect. I suppose that in an equitabel assignment the buyer splits the proceeds with the OC, and presumably pays less for the debt in the first place.

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  • 1 month later...

.....wasting my time or yours by scanning and posting the 1 page copy of my application form Robbing Way & co that they believe satisfies my CCA request back in March.

 

I am sure I have seen a letter to send to them thanking them for their response but in order to comply they must send a agreement with the following.....etc

 

Anyone got a copy they can paste on here please?

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Thank you for your response to my request under the Consumer Credit Act section 78.

 

I am pleased to see that you confirm this as a true copy of the original agreement executed by yourselves on the 26th July 2007.

 

As you must realise this agreement does not conform to sections 60(1) and 61(1) of the Consumer credit Act and is therefore unenforceable under section 127(3) of the same act.

 

 

You had until (date here) to provide me with the true copy I requested. After that date you entered into default of my request. Whilst the account is in dispute, you are not permitted to ask for any payment, nor am I obliged to offer any payment to you. Furthermore, whilst the dispute remains, you are not entitled to charge any interest on the account, make any further charges to the account or pass the account to anybody else. I would also like to note that as from the (12+2 working days + 30 calendar days) it becomes a criminal offence.

Please note you may also consider this letter a statutory notice under Section 10 of the Data Protection Act to cease processing any data in relation to this account with immediate effect. This means you must remove all information regarding this account from your own internal records and from my records with any credit reference agencies including any defaults. Should you refuse to comply, you must within 21 days provide me with a detailed breakdown of your reasoning behind continuing to process my data. It is not sufficient to simply state that you have a ‘legal right’, you must outline your reasoning in this matter and state upon which legislation this reasoning depends.

 

Should you fail to respond within 21 days, I will expect that this means you agree to remove all such data.

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  • 4 years later...

Well after 4 of my DCA's got greedy some 4 years ago and finding this site, I had my first visit from a collection agent. Noting that I live in the very far North of Scotland I never thought they would bother but it would appear they have a local self-employed monkey operating up here now.He knocked on the door and asked me to confirm my name and then went on to say that I owe Robbers Way X amount of money. I asked who he was and he said Robbers Way (?) and then asked for some ID and he showed me some crappy laminated card that he had blantantly made himself. He was getting his pen out and his payment card ready for me to hand over some cash......instead he got told to leave my property. He said 'so your refusing to pay' I said that I was asking him to leave as he had not made an appointment and I did not give him permission to be on my property. He said that he wasn't on my property.....you have to walk up a 20ft long path to get from the pavement to the front door!!! Anyway I basically shut the door on him but he was still saying 'so your refusing to pay'.When I checked its 4 and 1/2 years since I last paid them anything so 6 months and it will be SB (as im in Scotland). This was for a CC account that had no agreement.So a big thank you to this site for giving me the knowledge and confidence to deal with what should have been an intimidating experience.

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I doubt he will be back......it was his confidence that by getting me to confirm my name and then telling me what I allegedly owe to Robbers Way, I would just get my wallet and give him cash!!! The look on his face when I asked for ID followed by asking him to leave will stay with me for a long time.....oh and the cost of petrol and his time chasing unenforcable crud from Robber Way!

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Hey, well, poor guy, he is only trying to get the job done, don't take it personally :)

 

I'm all for people 'trying to get the job done' but when they try and use the intimidation act and assume that they don't have to be polite, civil or prove who they are, they will get no quarter from me.If he had been polite and civil I would have explained that the alleged debt was unenforcable as they have no agreement but as it was he got a broad side from my upvc cannon!!!!

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  • dx100uk changed the title to Robbersway & Credit Card Debt - My first DCA Collection Visit!
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