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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg CCP PPI Court Claim Mrs P


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bump

 

Have a look at this sticky:D

 

Allocation Questionnaires - A guide to completion

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Thanks H.

 

You are more than welcome Mr P :D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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In the XXXXXX County Court

 

 

Claim number XXXXXX

 

 

 

 

 

 

 

Between

 

 

 

 

XXXXXXXX - Claimant

 

 

 

 

and

 

 

 

 

 

XXXXX - Defendant

 

 

 

 

 

 

 

Draft Order for Directions

 

 

 

 

The Claimant shall within 14 days of service of this order send to the Defendant and to the Court:

  • a) A schedule setting out each charge repayment of which is sought, showing the date, amount, and reason given (if any) for that charge being made;

  • b) Copies of any statement or other document relied upon as showing that each and every charge has been made;

  • c) A statement of evidence of all matters relied upon as tending to show that the charges are irrecoverable as penalties or otherwise;

  • d) Copies of decided cases and other legal materials to be relied upon.

If the Claimant fails to comply with this order, the claim will be struck out without further order.

 

 

 

2. The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in respect of each item claimed;

  • a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

  • b) Whether such charge is accepted to be a penalty, and if not why not;

  • c) If such charge is alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions (whether or not such action is treated as a breach of contract between the parties), all facts and matters intended to be relied upon as showing that such was a proper estimate of such loss, and all evidence to be adduced at trial as to what the true cost of dealing with the matter was;

  • d) If such charge is not alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions then facts and matters intended to be relied upon showing the basis upon which the charge was calculated and all evidence to be adduced at trial as to show that the charge was fair and reasonable.

  • e) Any witness statements.

  • f) Copies of decided cases and other legal materials to be relied upon.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

 

Can this Draft Order for Directions be used in a PPI case? It is not a penalty charge as far as I can gather - what amendments need to be made to this Draft Order? Panicking a bit cos I'm running out of time!!

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You don't have to put in draft directions but it is an opportunity to ask for any information you don't have, particularly if you have asked before and not got it. If this is the case, I would suggest you ditch section 1 (ie the stuff you say you will provide) and restrict section 2 to stuff you want them to provide.

 

The sort of things that you might put in for a PPI claim are:

 

copy of original agreement

copy of PPI policy schedule (including any limitations, things that made it inapplicable to you - important as you are trying to show it was mis-sold)

statement of PPI premiums paid and any interested charged thereon

 

 

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In the Derby County Court

Claim number

 

 

 

 

Between

 

- Claimant

 

and

 

 

EGG PLC - Defendant

 

 

 

 

Draft Order for Directions

 

1. The Claimant shall within 14 days of service of this order send to the Defendant and to the Court:

  • a) A schedule setting out each CCRP payment of which is sought, showing the date, amount, and reason given (if any) for that payment being made;

  • b) Copies of any statement or other document relied upon as showing that each and every charge has been made;

If the Claimant fails to comply with this order, the claim will be struck out without further order.

 

 

 

2. The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in respect of each item claimed;

  • a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

  • b) A copy of a needs and benefit questionnaire

  • c) A copy of the terms and conditions from the date the credit card was taken out.

  • d) A copy of the Credit Card Repayment Protector schedule.

  • e) Statement of CCRP premiums paid and any interest charged thereon.

§ f) Strict proof Egg PLC advised of alternative insurance with lower premiums.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

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Can I dispense with no 1 as I've already supplied a schedule of ccrp payments and Egg know they have supplied me with copy statements 'cos of my S.A.R - (Subject Access Request)?

And can I ask what is in no2 without me asking what is in no1?:confused::confused::confused:

And I've got to take it to court tomorrow.

Edited by phatram
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I think I said before that I would just ditch 1. Make 1 --

 

1. the defendant shall with in 14 days... send to the claimant and the court..

 

I think I would ditch the 'pursuant to what contractual provisio....' bit as well

 

 

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You might not get it ordered anywy - the idea is to hassle cap1 a bit

They sent it me? To hassle me ? To try to get me to give up?

Don't get it really tbh, I think the court should tell 'em to behave.

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and

 

 

 

 

 

 

EGG PLC - Defendant

 

 

 

 

 

 

 

Draft Order for Directions

 

1. The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in

 

 

 

Respect of each item claimed;

  • a) A copy of my needs and benefit questionnaire

  • b) A copy of the terms and conditions from the date the credit card was taken out.

  • c) A copy of the Credit Card Repayment Protector schedule.

  • d) Statement of CCRP premiums paid and any interest charged thereon.

§ e) Strict proof Egg PLC advised of alternative insurance with lower premiums.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

Edited by phatram
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IN the draft order replace "The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in

 

 

Respect of each item claimed;"

 

by

 

" The Defendant shall within 14 days file and serve the follwoing information:"

 

From what you have written in 'I' it seems that the whole basis of your claim is that Egg didn't tell you of alternatives to their PPI. I'm not sure that is a strong enough case. For mis-selling, I think you should also show that the PPI sold did not meet your needs (eg because you would not be able to claim on it because you were self-employed or on benefits).

 

I'm just being cautious because several cases have been lost in the last week or so because of getting details wrong.

 

Others will correct me if I'm wrong.

 

 

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EGG PLC - Defendant

 

 

 

Draft Order for Directions

 

1. "The Defendant shall within 14 days file and serve the following information:"

  • a) A copy of my needs and benefit questionnaire

  • b) A copy of the terms and conditions from the date the credit card was taken out.

  • c) A copy of the Credit Card Repayment Protector schedule.

  • d) Statement of CCRP premiums paid and any interest charged thereon.

§ e) Strict proof Egg PLC advised of alternative insurance with other providers.

§ f) Strict proof that on 16 July 2002 the Credit Repayment Protection (CRP) was optional, as Egg have already admitted that on 23 2004 this was not the case.

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EGG PLC - Defendant

 

 

 

Draft Order for Directions

 

1. "The Defendant shall within 14 days file and serve the following information:"

  • a) A copy of my needs and benefit questionnaire

  • b) A copy of the terms and conditions from the date the credit card was taken out.

  • c) A copy of the Credit Card Repayment Protector schedule.

  • d) Statement of CCRP premiums paid and any interest charged thereon.

§ e) Strict proof Egg PLC advised of alternative insurance with other providers.

§ f) Strict proof that on 16 July 2002 the Credit Repayment Protection (CRP) was optional, as Egg have already admitted that on 23 September 2004 this was not the case, as in point No6 of Eggs defence.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

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PRIVATE & CONFIDENTIALDate 19 June 2008

 

This letter is about resolving your dispute

WITHOUT PREJUDICE SAVE AS TO COSTS

Dear Sir

MR P v EGG BANKING PLC CLAIM NO: XXXXX

We have been instructed by Egg Banking Pic in relation to your claim for mis-sold Card Repayment Protection ("CRP").

We are instructed to settle your claim in the sum of £645.66, and now enclose a settlement agreement for you to sign and return. On receipt of the signed agreement we will send this on to the Court for sealing and provide you with payment thereafter.

Should you have any queries please do not hesitate to contact us. Yours faithfully,

Eversheds LLP

This offer of part payment is accompanied by the infamous "Tomlin Order"

Part acceptance letter on its way.

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Interesting that they are seeking to preserve the matter of costs at this stage - perhaps they are not that confident after all??

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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