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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
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What court do i use if i want to take a holiday firm to court for misrepresentation?


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It relates to Thomsons, we booked our holiday with them and the villa we booked isn't the one we thought we booked. We checked over and over again on their website and the links we used all work and show the villa we thought we booked. They have sent me a single page document showing the villa we are getting claiming it's the one we booked. The link they sent isn't the link we booked our holiday through. I've downloaded, saved and printed pages to show them they are wrong however they will not budge and told us the to take it through a third party if we wanted as they were not going to change their minds. I've asked 3 other people to visit the site and they all agree that the villa Thomsons are trying to fob us off with is not mentioned anywhere on the links we used.

 

Thomsons have two versions of their site, however the two sites are different. We booked via one site and they are ignoring this.

 

We are not sure whether to go on holiday (in May) or cancel and sue them for misrep etc.

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Guest Old_andrew2018

Might be usful to complain to ABTA Home

You could also report this to your local T S

 

Sorry I must be honest Thomson are the last travel agent I would ever use, I used them in Jan 2007 what a mistake I made

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I'm so intrigued by this. What subterfuge on the part on Thomson!

Can you post the links so we can have a look too?

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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Guest 10110001
What court do i use if i want to take a holiday firm to court for misrepresentation?

 

The answer: The small claims track.

 

ABTA have no legal authority to order Thomson to pay you & probably wont want to get involved in individual disputes. Their job is getting you home if your holiday company goes bust - hence ABTA Bonded - a fund setup to pay for your repatriation.

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Guest Old_andrew2018
The answer: The small claims track.

 

ABTA have no legal authority to order Thomson to pay you & probably wont want to get involved in individual disputes. Their job is getting you home if your holiday company goes bust - hence ABTA Bonded - a fund setup to pay for your repatriation.

 

I had always believe ABTA would get involved, but there we go,

are you an employee of a travel company if so can you point the way for

tezzah to complain to another organisation.

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Guest 10110001
Hi

again look at the ABTA code of conduct via this link http://www.abta.com/download/codeofconduct.pdf

 

Its a voluntary code

 

I had always believe ABTA would get involved, but there we go,

are you an employee of a travel company

 

I work in travel but not a holiday co.

 

if so can you point the way for

tezzah to complain to another organisation.

 

A quasi-regulator has no authority to force a holiday company to give restitution, send a LBA and use a legal channel. You will otherwise end up with lengthy and protracted correspondence. Knock it on the head.

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Thanks 1011001, that was my thought, i'll go through the courts however i'm not sure which court to go though. We want the court to order Thomsons to perform the contract, we are not after money, we just want the holiday we paid for.

 

Would the small claims court be the one to go through?

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Guest 10110001

The court is the small claims track, you can file your claim online https://www.moneyclaim.gov.uk/csmco2/index.jsp I think you need someone to do your litigation so I would suggest a visit to a CAB. But for now:

 

Write to Thomson under recorded delivery and tell them very clearly and precisely:

 

1. What they have done wrong - enclose printouts of websites showing their mistake.

 

Then

 

2. What you want them to do about it. Either a) put things right, or b) refund you according to a deadline.

 

and conclude your letter with

 

3. For the avoidance of doubt I will automatically file at court a claim for £XXXX with an application for costs if you do not provide me with the confirmed holiday as described or, refund me the sum paid being £XXXX no later than DATE.

 

Yours Sincerly

 

 

And if you get no joy with Thomson, stick it in the small claims track, a trial date is set and thus, sets a roadmap to a conclusion, good or bad.

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Thanks all.

 

I'm going to ask them where they got thier 'web page' print out from and then use that as further evidence of my claim.

 

I'll write to them once more and give them the chance to resolve it. :)

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Right, today i gave them one more chance and threatened legal action if they fail to properly investigate my claim. I am stunned that they simply quote the website they use and treat that site as being the correct one regardless of the fact that the site i actually used for the booking is clearly different. Ho hum, let's see how this goes.

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Guest Old_andrew2018

Hi

I was not too surprised by their actions, may be they

don't think you are ready to escalate your claim.

Do you have a letter before action to send, this might shock them into looking closly at your complaint.

 

Regards

Andy

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I've included a notice that i will take legal action if they fail to investigate this matter. It really looks like they want this to either go away by continually stating that their website is correct (bearing in mind they are using/referring to a different one to the one we used) or they think we'll cancel which we won't. If this isn't sorted prior to the start of this holiday we will go however we will advise them that going on the holiday is not to be deemed as affirming the contract but that we are not in a position to change the holiday after booking it.

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  • 4 weeks later...

Update:

 

I tried speaking to the person who has been writing to me. She left the company. I spoke to another person who basically told me to go away, tough, you'll have to go through a third party such as ABTA if you want to take this further. I've taken legal action via the small claims court, they have 5 days left to respond. They wasn't prepared to even consider what i was saying, never again will i use them.

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  • 2 weeks later...

Update: Today i received a call from Thomson's solicitors. They have advised their client that they were wrong and we were right. They cannot give us the villa we wanted as they are booked out fully however they have compensated me (basically half the cost of the holiday) and my legal fees. This could have been avoided had they just listened. :D

 

I feel we could have argued and got the whole cost of the holiday refunded however we are not greedy nor were we in it for the money. I guess the money we get back can count towards our holiday and we still get the holiday we booked in the same resort etc.

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