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    • I've had a text and email from MCB: "Dear XXXXX Please contact us today. Your payment has not been brought up to date and we would like to discuss your account with you as a matter of urgency. Our telephone number is 02039236888"   " Early investigations confirm you are resident at the above address. Despite this, we have not managed to speak to you about your now, seriously overdue debt.   We are now instructing our external debt collectors to contact you directly in relation to your loan account. If you want to avoid this course of action, contact us today on 0203 923 6888"
    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scampjet: Moorcroft and egg


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Hi all,

 

I have been Initially paying Egg via my DMP and then Moorcroft. Sometime ago, I wrote to egg to reclaim charges of £225 and basically they refused and only offered £16. I did not persue this the court as the initial outlay has been more that I could afford. At the time I reieved my S.A.R - (Subject Access Request) details they did not supply all statements as they could not be found. Nor did they let me know if there had been any charges on those statements.

 

Moorcroft sent me a letter to tell me I has not kept up the payments as agreed and that Because I was ingoring them they had referred the account to thier home collections division.

 

We have always answered their letters, and although the payments are not what they would like, they have been recieving them monthly.

 

I wrote to them and included a CCA request.

 

This is their reply:

 

 

 

It would seem that I am supposed to forwarn them of my intentions!

img014.pdf

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Standard stalling tactics (and yet another standard letter) from this company. You have CCA'd them and don't have to provide any further information whatsoever. If you feel so inclined, then perhaps write to them and inform them that a collections agent may only call at your home by appointment and that you have no intention of making one, particularly whilst the debt is disputed pending production of the CCA (reminder - don't sign the letter though!). The clock is running and you just need to sit back and wait for them to fail to provide the agreement.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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  • 2 weeks later...

I have recieved an agreement from Egg Re: PPI.

 

They say the application Review page is the agreement I filled in when I applied online and cannot be changed by Egg. they also say that the agreement they have send is and acceptance of this.

 

Would somebody be able to tell me if they are correct.

 

There is no mention of ppi on the agreement. And does the application Review page actually form part of it.

 

thanks in advance.

img008.pdf

img009.pdf

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what has a PPI agreement got to do with a CCA request.

 

Img 8 looks enforcable to me as it has repayment terms and an APR rate. I am guessing you have edited out your signature from imaga 9. Hate to say it but it does look enforcable.

 

IMHO you should check with PT2537 or Curlyben tho as they are experts not me.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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ty for the confirmation CB. I thought that anyway.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Thanks Curlyben.

 

I wrote to egg as a continuence of a charges claim I made some time ago. They offered £16 and my charges sheet £265 on it made up of known charges from statements etc but I did not recall agreeing to PPI which is why I asked for an agreement. What I don,t know is whether the agreement includes the PPI or whether this should have been mentioned within it.The only mention of PPI is a section of the screen shot they sent me entititled Application Review. Is this the online application I would have filled in?

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