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    • I made that payment on 13th Feb, then it all went down hill. 
    • Massive potentially that payment has been made in some form as accompanying evidence to your financial difficulties.  And yes, but add some more zing to the email if it goes to the CEO - You need to make them understand what they have done. And telling the CEO  / MD of the biz what their actions have done to you - It adds to the complaint weighting.    
    • I have just found an email (and checked and verified it on my MCB account online) and I did make a payment to them, but then obvs didn't after that. Will that make any difference to my case? 
    • This is what I have said in my email of complaint:   On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I have found myself in financial difficulty and I contacted you on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months and I fully explained why I was requesting this and asked for your help. I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name.  I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this.  What I would like you to do is to please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP. If you fail to resolve my complaint within 8 weeks, or if matters are not settled to my satisfaction, I will have no alternative but to refer my complaint to the Financial Ombudsman Service. I look forward to hearing from you. Yours faithfully, Should I send something along those lines to the CEO? 
    • Right... Misuse of Facility is a Cat 6 and is considered the worst out of all of the CIFAS Categories for CIFAS Markers.  However lets see what happens when MCB come back to you. Make sure you refer it to the CEO.    IF YOU DONT HAVE A VALID REASON FOR THE ISSUE WITH PAYMENTS ETC - Then the marker will stay.   
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Cca to creditors


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Hi, I have written to various creditors asking for a copy of the CCA recently. Heard back this morning from Moorcroft who say they are still trying to obtain a copy of the Agreement and in the meantime, my account is on hold and they will not try to enforce the debt (fingers crossed!) They also say that in the meantime they think it will be of assistance to all parties (their words, not mine) if any areas of dispute are addressed prior to any court action. They therefore want me to give an indication of the information I will be providing when giving evidence to the court (what court? Moorcroft haven't submitted any claim so far), or providing information to the relevant statutory authorities in relation to the alleged subject matter of the account. They want this info by return, do I have to do this?

Also received a 'Consumer credit agreement' from another creditor (LInk Financial) and although it is an application form, it does also state that it is a Credit agreement regulated.... etc, which I know from previous queries is not enough in itself, but it does also have a section detailing the APR and a separate box headed 'my right to cancel', so I think this may actually be considered a Credit Agreement, is this the case? It might be a bit difficult to scan in, as the print is extremely tiny, I had to use a magnifying glass to read it!

 

Re: 1st Credit, sent letter off re: Having a Knightmare, all quiet so far! Let's hope it stays that way.

 

Many thanks for any help,

Magda

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Thread moved to Debt Collection Forum.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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They want this info by return, do I have to do this?

 

No you most certainly do not. File the letter and ignore it.
Also received a 'Consumer credit agreement' from another creditor (LInk Financial) and although it is an application form, it does also state that it is a Credit agreement regulated.... etc, which I know from previous queries is not enough in itself, but it does also have a section detailing the APR and a separate box headed 'my right to cancel', so I think this may actually be considered a Credit Agreement, is this the case?
Unlikely that it will be considered a credit agreement but without actually seeing it it is impossible to say.
It might be a bit difficult to scan in, as the print is extremely tiny, I had to use a magnifying glass to read it!

If you need a magnifying glass it isn't legible. The agreement needs to be legible.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Hi, managed to enlarge the image a lot so it is much clearer than the actual form. I wonder if one of you could have a look at this for me to confirm whether it is a CCA or not, I thought it probably was.

 

Many thanks, Magda

cca1ne1.jpg

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It's an application form but does contain all of the prescribed terms. I would argue that this is a pre-contractual document and falls under s59(1) of the Act e.g. Agreement to enter future agreement is void.

 

You may however wish to seek a second opinion on this.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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You may want to contact Trading Standards for a second opinion as the s59(1) argument is not the strongest arguement and is open to interpretation.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 1 month later...

Hi, hope you can help. I have received a 'Consumer credit agreement' form GE MONEY and although it seems to contain most of the prescribed terms, such as credit limit, cancellation rights, it does not contain any details of APR. It is in fact an application form, but it does state than terms and conditions are set out below and overleaf. As there actually isn't an overleaf, is this still a valid CCA.

 

Many thanks, Magda

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Can you scan and post here for us to have a look at ?

 

 

S61(1)(a) CCA provides that, for a regulated agreement to be properly executed, it must contain all the prescribed terms of the agreement and conform to regulations under s60(1) – see Q1.14.

 

Reg 6(1) provides that the terms specified in Sch 6 to the Agreements Regulations are ‘prescribed terms’ for the purposes of s61(1)(a) and s127(3) – see Q8.2.

 

8.2 What if prescribed terms are missing or incorrect?

 

s127(3) provides that the court may not make an enforcement order unless a document containing all the prescribed terms of the agreement was signed by the debtor – see Q1.21.

 

If therefore any of the prescribed terms is missing, or incorrect, the agreement is not enforceable against the debtor, and the court is precluded from making an enforcement order.

 

 

8.3 What are the prescribed terms?

 

The prescribed terms specified in Sch 6 are as follows:

 

* amount of credit – see Q8.

 

* credit limit – see Q8.5

* repayments – see Q8.9.

* rate of interest – see Q8.6

 

Sch 6 was not amended by the 2004 Regulations.

 

 

Also check out Peter Bard's excellent thread on the subject: http://www.consumeractiongroup.co.uk/forum/general/103383-agreement-enforceability.html

Be VERY careful whose advice you listen too

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http://i193.photobucket.com/albums/z141/sarkymarky/CCA3.jpg

 

Thanx Curlyben for the info. Have posted the CCA, but this is as big as I could get it. It is basically (apart from personal details) Payment protection, information about you and your account: about sharing of information. Customer Consent: again sharing of info. Your right to cancel. The other terms and conditions such as interest rates are apparently overleaf, but there isn't an overleaf, just what is shown on the front. The credit value was shown as the top, but that is about it. Thanks again, Magda

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Yes, it came from GE, I have also received some other 'Agreements' from a company called Link Financial who are the DCA for some of my other ones. Currently in the process of looking at those. I did post a query on an ongoing CAG forum, as I have been wondering whether the type of agreement I posted above will still be uneforceable with the changes made re: the 2006 Act. Thanks Magda

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