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    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
    • Thank you dx, that is what I intend to do now. I have gone through all the SAR documents, a lot of which I am seeing for the first time! As per my previous post #116 letters and statements alleged to have been sent to me, as recorded on their system notes I have not received. Letters I have sent requesting information and account statements have not been recorded as being received by them, all were sent either by Recorded or Special Delivery. I have all the proof you menrtioned from my files for payments and from their SAR info for fees added. Thanks t
    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
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BT & Moorcroft


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My daughter has received a Pre-Court Division letter from Moorcroft, having been "instructed by British Telecommuncations plc" for an overdue debt of £181.98.

 

We're not entirely sure how this is made up, other than a large chunk is for a visit by one of their engineers to her home to trace a fault.

 

When she received her next bill she queried the "Payment Charge" of £103.50 and was told that it was the charge for the engineer. BT tried contacting her but have been unable to as she no longer has a landline. She has tried emailing them on a number of occasions but has had no response. She has tried phoning them when she finishes work but has been kept waiting too long and cannot abuse the phone system at her workplace. Obviously, if she uses her mobile it is going to cost a fortune. As I said she does not have a landline.

 

Her boyfriend walked out on her some months back and she is currently suffering from depression and is not coping very well emotionally and is only trying to sort things out.

 

Meantime she has been saddled with late payment charges.

 

At the end of last week she received a Pre Court Division letter from Moorcroft, asking her to settle the debt without delay! Obviously, she has been trying to but has been unable to extract a response from BT. They have added "an administration cost of £36.39 to offset (some of) the costs incurred by (their) client". Not sure what cost she could add for her time and calls to their client!!!!

 

I have been browsing through the forum of late and have noticed Moorcroft's name popping up - I did tell her to contact them, but I'm not sure she should now! Please advise.

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Just spoken to my daughter - she wants to know if it is too late to try to resolve this with BT. I'm next to useless to advise her. I don't want to give her duff advice - but I did say it's probably too late for that now.

 

Couple of questions for clarification - why ask Moorcroft for a CCA, is the suggestion that she doesn't have an agreement with Moorcroft, or should they supply one from BT? (yes, I know, I'm thick!) Who should the £1 payment be made out to (take it it's Moorcroft) and is a cheque acceptable? I've als o read elsewhere that it should be stipulated that the payment is only for the CCA - are they likely to try to take it off the debt, and if so, what would that mean?

 

Finally, what happens after the 12 day deadline?

 

Thanks for any help - she's in a pickle regarding far more complex property issues with her ex, so the simple things always seems more complicated!!

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The best thing to do is contact BT and resolve it with them. I have had a similar experience with BT and Moorcroft. BT were most helpful. Also make a written complaint to BT about Moorcroft as they are responsible for the actions of these clowns as they used them to recover an alleged debt

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So what's to do with Moorcroft - they threaten that legal proceedings will begin if she doesn't contact them by Wednesday.

 

She will try to contact BT again, but she's found it very difficult and time consuming. She can only do it during work hours and just doesn't seem to be able to get through! They have sent her a Final Bill so at least she's not incurring any running costs!

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Dont worry about Moorcroft. If she gets in touch with BT then Moorcroft become irrelevant. If she had the money and agreed with the final BT Bill then she should pay it and let Moorcroft continue with their hollow threats

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She has been trying to get clarification from BT as to what the charge for the engineer was for. She's trying hard to manage on her own and wants to know that it's a legit charge.

 

It has dragged on over the summer purely because she can't get any response from them. Once she's happy in her mind what it's for she can make provision for payment. She's embroiled in quite a complex mortgage situation with her ex so is being extremely careful with her expenditure.

 

What is Moorcroft likely to do - I don't like the idea of my daughter being hassled by a third party. She's very fragile at the moment.

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She has been trying to get clarification from BT as to what the charge for the engineer was for. She's trying hard to manage on her own and wants to know that it's a legit charge.

 

It has dragged on over the summer purely because she can't get any response from them. Once she's happy in her mind what it's for she can make provision for payment. She's embroiled in quite a complex mortgage situation with her ex so is being extremely careful with her expenditure.

 

What is Moorcroft likely to do - I don't like the idea of my daughter being hassled by a third party. She's very fragile at the moment.

 

Can't ofcom get involved with regard to the engineer charge and BTs reticence in providing the information? I must admit ofcom were pretty crap with me - only being interested in statistics - until I emailed the chairman of ofcom himself. Then suddenly they started resolving issues. I'll PM you his email address.

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