Paid late and overdrawn because of this

[petethemanc]

I submit my times sheets online to Hays as i contract for BT openreach. I recently submitted my hours on the monday (any later than monday night and the funds wont hit my account on the Thursday) i noticed i ahd not been paid when i pt my next weeks hours in so on the comments box i asked if they had received my time sheet as i had not received anything. I had no reply, eventually Hays contacted me and asked if i was off on the week ending 16/1107 as they had not received any hours. I said i had submitted them and even asked if they had received anything. I did eventually have the money paid to my account but i was overdrawn by £103 and received a letter from Barclays confirming the standard £30 fee. Surely my employers are are at fault here??

[Ell-enn]

Do you have any confirmation of when you sent the hours online? If so, send a copy to them with a letter and a copy of your bank statement/letter showing the charges for being overdrawn. If they received your hours online within the timeband and did not process it,then they should compensate you for the bank charge.

 

Regards

 

Ell-enn

[bazak1]

as Ell-enn rightly states above, if you can basically prove that you operated within their time scale then yes the fault ( and therefore the charge ) lays at their door.

send to them a copy of all you have to back up the fact and a copy of the charges that they have cost you and request the immediate payment of the charge.