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    • Thank you very much for your letter in regard to the above mentioned shipment.  Due to the high volume of parcels coursing through the courier network each day, undergoing continuous processing and handling, certain packages may experience delays or even can get lost in the course of this journey. Please note that due to the time that has passed, this shipment has been declared as lost.  I have today processed the claim and made offers to the value of £75 as a goodwill gesture without prejudice. I do acknowledge that you have mentioned in your letter that the value was higher, however, you did not take out any protection to that amount. The protection for this shipment was £20 and we will not be increasing our goodwill offer any further.    Please log into your account online in order to accept our offer. Once accepted, our accounts department will process the claim accordingly. The claim payment will be processed and received within 7 working days.                                  In addition, a refund of the carriage fee will be processed as a separate payment and will be received within 3 working days.  If I can further assist, please feel free to contact me.   I have also just noticed that yesterday afternoon they sent me an email stating that "after my request" they have refunded the cost of shipping. I did not request the refund so will mention that in my letter as well.
    • Hi I had to leave Dubai back in 2011, during the financial crisis. And only now have I received a letter from IDRWW. Is this anything to worry about about as I have 2 years left until it’s been 15 years(statute barred in Dubai). Worried as just got a mortgage 2 years ago. Could they force me in to bankruptcy? Red lots of different threads on here. And unsure what true and what isn’t. 
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FRAUD and FUMING!!! Anyone??


petethemanc
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I think you are getting good advice here. you can still answer any bank correspondence whlst trying all other options at the same time. You have given them longer than they deserve and the investigation should be complete by now.

 

Personally I think the way you have been treated is appalling - but if you want to give them notice of your next course of action that is up to you.If you have a contact name you can always send a recorded delivery letter stating something like :that you have followed all their proceedures, they have constantly lost paperwork, you have no confidence in the way they have investigated the case and have implied you are involved. Therefore you feel you have no choice to involve the FOS by sending all copies of correpondence -plus contact a national newspaper/ media contact for assistance. Also tell them considering the amunt of money involved you are considering employing a solicitor .

 

Then carry out all or some of the above.

 

JAn

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Did the stuff you had in reply to the SAR tell you anything useful or that you didn't know already.

We could do with some help from you

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Sorry to say it but the FOS are a waste of time as they will support the bank as they have in past in very similar circumstances.

 

I strongly believe the Court (with a little media thrown in) is your best option if you want this settled sooner rather than later.

 

Starting court action will show not only the bank your serious but also the media who will. I'm sure, follow your progress rather then your story being a one hit wonder

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Unbelievable!!!! i just received a phone call from Barclays collections. They said my account (the one which should have been closed down) is overdrawn by £1500 (and when i had that account that was the overdraft) they said it needs to be settled. I was furious, i said do you lot actually talk to each other? i explained that i settled the account so it could be closed an a new one opened. And that my account is and always has been in order and is sufficiently in credit. The answer i was given was that they could hold it off whilst i go into the branch (which ive done and am getting nowhere) and sort it out. Im fuming, i can not believe the audacity and stupidity of this bank.

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No they don't speak to each other they can't you have to be able to form words & many are as thick as 2 planks

 

pete don't screw around anymore do the following

 

I suggest asking for your money back then if they refuse again issue proceedings keeping the POC short & sweet

 

Something like

 

1/

"After being injured in Afghanistan I received my compensation of £***** which was deposited in my account at ******* on *****.

2/

Unbeknown to me an unlawful transaction involving the sum of ******took place when this money was withdrawn

3/

This again happened on ****** & ******** etc

4/

When I discovered this I reported it to the Branch who assured me the account would be closed in order to stop further money being stolen from me. Repeatedly this did not happen & as a result further sums amounting to ***** where taken

5/

I requested that the bank repay me this stolen money and they stated (then write what they said)

6/

To date the bank have allowed the total sum of ****** to be misappropriated from my account and this is the reason I have been forced to take this legal action

 

I believe this statement to be true and accurate

 

Signed

 

It will need a little more detail (but not too much KISS is best)

 

At the point of issuing proceedings don't include any docs just a simple statement of truth as above & that will be your POC

 

The mention of Afghan & you being wounded in the 1st para will scare the hell out of their lawyers - it would me

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I will be following the advice given. Today i received correspondence from Barclays stating that the account is terminated (see if they have better luck in this than me) and that my debit card/cheque is to be handed in and that my credit rating will be affected. This all relates to the account with fraudulent activity on it. I cant even begin to explain how fuming i am.

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Pete,

 

This would be the ideal opportunity for the FOS (Financial Ombudsman Service) to be complained to.

 

The bank now harassing you when they have failed to properly deal with the alleged fraud would, I think be strong grounds for the FOS to properly investigate for you.

 

I think it's time to make your mind up and pursue this vigorously, either through the court, using the media or going to the FOS.

We could do with some help from you

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Pete,

 

Good to hear the FOS are already involved but they need to be informed of the latest Barclays moves demanding rep't of the fraudulant o/d.

We could do with some help from you

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Pete I asked about benefits because you may be eligible to legal help.

 

Even though you work you may still be eligible - I should at least enquire

 

 

Waiting out on the Royal British Legion who will be in touch next week with help and info :)

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Hi Pete,

 

Post it here and we'll gladly take a look.

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Jeepers Pete,

 

JC's right, if you want a reply to it, the SAR should be short and to the point.

We could do with some help from you

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EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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