HELP!! Cancellation of David Lloyd Gym!

[slick132]

Hi Burt 123 and welcome to CAG.

 

Report the gym's actions to Trading Standards.

 

They want the money but you can't use the facilities unless you set up another DD.

 

They're having a giraffe !!

[qwerty111]

i need your help! i've got stuck with the contract which I singed yesterday... which the woman at david lloyds didnt tell me anything about! i was like made to sign it...she never sed if i sign the dotted line it will be a FIXED contract. she jus sed ''hey if your just sign here and thats all we need' ... she NEVER once mentioned what it was for and why i should sign it. I stupidly signed because she went on about fitness classes and i never took any notice.i thort it was just procedure or something. She just got the papers and went off! didnt tell me a thing about membership! now they rang me today saying ive got to pay for the 12 months... i told them the situation... wdnt listen.... then spoke to the manager... who wasnt of ANY help... he sed YOU signed it so your responsible. I'm like wtf? I wasn't told anything... then he sed if i dont pay it then something about collections will come to get it... I need your help...what do i do? can ANY1 maybe help me write a letter? Thank you very much for this post.

[slick132]

Hi Qwerty and welcome to CAG.

 

Speak to your local Trading Standars office or Consumer Direct.

 

I'm sure you have a cancellation period. If you do, get it sent off pronto to DL's head office by Recorded Delivery saying you wish to exercise your right to cancel.

 

Check through any paperwork you brought away with you which should set out your right to cancel.

 

Act quickly if you want out.

 

Next time, I'm sure you'll read what you're signing more carefully.

[TigerBoy]

My David Lloyd Gym have shown little or no consideration for my circumstances when I was recently made redundant. This despite being a member for over 9 years.

 

As they have been so bloody I have asked them to let me have details of their membership charges over the last 9 years so that I can go back over my bank records to check that they have only taken the direct debit amounts due to them.

 

They are now insisting that I fill in a Data Protection form and that I pay a £10 charge for the privelege.

 

I do not understand why David Lloyd need me to fill in and sign a data protection form for accessing their data and providing me with information to which I am surely entitled.

 

Are they correct and is this necessary?

[slick132]

Hi Tiger Boy and welcome to CAG.

 

You could write back to them confirming that you are NOT making a SAR which would incur the £10 fee. This would impose upon them a duty to disclose to you all data which they hold about you.

 

You are simply asking for a list of their charges over the years. They are not obliged to supply this, as far as I know.

 

Have you given them written notice of your intention to terminate your membership, in accordance with their requirements (ie by Recorded Delivery to head office, etc, etc.).

[TigerBoy]

Thank you SLICK132.

 

Can I check that I have understood your response correctly:

 

I only need to complete the Data Protection Act form and let them have £10 if I am requesting all the data they hold about me. Which is not what I want at this stage.

 

I am merely asking for them to let me have details of their membership prices going back 9 years if possible. However you are saying they are not obliged to let me have that information.

 

Though I would dearly like to do so, I have not resigned my membership at this time, because there is not another suitable Gym available locally. This has come about because I was so incensed by their apparent disregard for a loyal member for 9 years.During this time they have been helping themselves to my money through a direct debit mandate and of course I have not been checking that the amounts taken have been correct. Further the service provided has deterioated steadily over that time.

[slick132]

Hi Tiger,

 

You understand correctly re paras 1 and 2.

 

I must add that, if you found any discrepancy in what they charged you, say, 6 years back, you would be in a weaker position complaining about it now than if you raised a contemporaneous complaint.

 

It's your duty to check your statements to ensure you are paying what you should, no more and no less.