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    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
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Can someone help me please


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Hi there,

 

Firstly let me apologise for the length of this thread!! Hopefully someone will read all of it and be able to help me. :confused:

 

I first started writing to Lloyds to reclaim my bank charges in March this year (with the help of this site) sending my first letter demanding my money back. As you can imagine they refused with their standard letter and nothing happened, I wrote again in March and again in April and still nothing happened.

 

I prepared the N1 claim form but due to numerous family problems and money problems which meant I couldn't afford the court fee I never sent off the claim form but now I wish to continue.

 

Could I ask:

 

1. Should I continue while this test case in in operation or should I wait for the outcome?

 

2. My local court is Wolverhampton Combined Court and on your list of courts it mentions this court as being 'undecided' as to whether to accept these claims, should I file the claim form anyway?

 

3. Since my first letter to Lloyds in March, stating the amount I wished to claim, the amount has now risen by another £1,000, do I need to write to Lloyds to inform them of the new amount before I submit the claim form to the court?

 

4. Along with the N1, I have a Particulars of Claim with Schedules 1 and 2. In 2 where it mentions interest, it seems difficult to calculate the interest. Every time the charges were applied to my account overdraft interest was charged too, but a standard amount depending on the amount of default for want of a better word. Do I total all these listed amounts or is the calculation different?

 

5. Along with N1, Part. of Claim, schedules and court fee of £120 is there anything else I need to send to the court? and is £120 the right amount if I'm claiming for £2000?

 

6. The bank never provided me with the copies of my charges that I requested, do I still need them? I have printed off pages from my internet banking which show the charges would this suffice?

 

7. My husband wants to claim for the charges on his account also with Lloyds. Can he do his first letters to Lloyds and then we submit one claim form for both of us. Or do you have to pay two court fees for two claims because they are two seperate accounts?

 

THATS IT!!! Sorry for all this but I just don't know where to go from here.

 

Thanks in advance for all your help :D

 

Helen

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Aitch - Hi,

 

Although not an expert I may be able to throw some light - so here goes

 

1. Yes carry on as normal is the advice here and you will be near the top of the pile when this nonsense is over

2. ??

3. Send a new LBA off to them with the revised amount

4. Interest & CI are complicated issues and unless you REALLY know what you are doing this is nest left alone

5. Not sure but the list of court fees are on here and on Wiki on here

6. As long as you have copies that will be fine

7. Two separate fees are needed as these are separate claims

 

Hope that helps and the best luck

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Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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Ok nicsussex, thanks for the link but I have to say I'm even more confused about exactly what 'up front fees' and 'other fees down the track' I will have to pay?

 

I think I understand my claim for £2000 means a court fee of £85.00 but trial fee, whats that? How much will it be? Hearing fee - again what? how much?

 

Do I have to include these fees in my N1 and Particulars of Claim in the eventuality that this goes that far? What are the chances of it actually going to court?

 

I mean I have had trouble getting the money together for the initial court fee, where do the fees stop?

 

Will it mean not only will I have lost the bank charges I am claiming back but I will also be severely out of pocket from all the fees too?

 

I'm so worried that I will be spending more money to fight this now and if the OFT ruling doesn't go in our favour then we'll be even worse off than not fighting in the first place!

 

Feel like someones got me by the short and curlies!

 

HELP!!! :(

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Can some please tell me exactly what the costs are, when they will be required and at what time in the proceedings. I'm so confused :confused:

 

I've been reading on here about trial bundles, AQ's etc etc, i'm just so worried I won't be able to handle all this and get it thrown out because of my stupidity,

 

Does anyone have a link to a document or something that spells out exactly what could happen, costs etc for the dummies like me.

 

Much appreciated

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Aitch

 

You are not allowed to panic or get confused on this site :)

 

To make you feel at ease pop down to your local court and pick-up your N1's (you will need 3 - but hey pick up a few more just in case you make a typo). Talk to the court office peeps - they are very helpful and will guide you through the fees.

 

Next print off the Step-by-Step Guide here or from Wiki on here, get a mug of coco have a read in bed. You can then tick off the things you have done as you go through it.

 

If you then need help just SHOUT on here and you will get all the help you need.

 

Best of luck

If you think this post has been of help, please click on my SCALES on the left - thanks :-) :-x

 

Peter Anderson

Me Vs Morgan Stanley - WON £490

Me V's LTSB - Private & Bus Acc - £18.8k (since Oct1997)

inc: S.69 Interest (and growing daily) -;)

Please remember to DONATE when you have WON

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As your claim is for £2K the only fee that should be included on the N1 is £85.00.

 

The AQ of £35 should be payable in around 2 months time, if at all.

 

Hearing fee will probably be £150 payable in around 6 months, if at all.

 

If you have a case of hardship you may be eligible for exemption or remission of the fees as here.

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