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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Irresponsible Lending PDE/Money Shop


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I recently emailed Lending Stream to reclaim payday loan interest on unaffordable loans.

I received my reply with 28 minutes to go of the 8 week deadline as follows :

 

This is in reference to your correspondence dated 30th August 2018 about a complaint questioning the affordability of certain loans taken out with Lending Stream. We have reviewed your accounts and would like to share our findings.

 

Before doing so, we would like to highlight that Lending Stream conducts rigorous affordability assessments for all its customers on each and every loan application. Furthermore, we would like to clarify that Lending Stream does not offer payday loans where the full amount is due within a thirty-day period, nor do we allow for rollovers. The Lending Stream product is a monthly installment loan, with a typical tenure of 6 months, designed specifically to lower the monthly repayments and allow the customer to repay the loan over a longer period of time.

 

Our Findings

 

Between 16th April 2017 and 9th May 2018, you borrowed sixteen loans from Lending Stream with Loan IDs ...). Thirteen loans were successfully closed

 

.Below, we highlight the affordability checks conducted on each loan which was offered to you.

 

Loan ... was approved for 80 GBP on 16th April 2017 based on the following affordability information and checks:

· Your stated monthly income was 1650 GBP and you confirmed that you were in full-time employment. We also independently verified this income with third party sources

· Your stated monthly expenditure was 1125 GBP, leaving you a monthly disposable income of 525 GBP. Furthermore, we asked you to subdivide those expenses into specific categories, where you provided the following breakdown:

o 325 GBP for Mortgage / Rent

o 25 GBP for Utilities

o 325 GBP for Food

o 75 GBP for Transport

o 375 GBP for Other Payments

· Using national averages for expense categories where data is available as a third party verification of your submission, we revised upwards your total stated expenses and this still resulted in a viable disposable income

· The loan amount approved was 80 GBP which resulted in an average monthly payment to Lending Stream of 26.67 GBP, well within the overall disposable income

· A credit worthiness check was completed and the third party credit reference agency confirmed a rating which was satisfactory for the loan obligation.

 

For loans ….. an affordable payment arrangement is already set up for 99.99 GBP on 27th of every month.Based on the above information we conclude that proper and proportionate affordability checks were conducted on Loan …....

 

And the email goes on in this manner for each of the sixteen Loans.....very lengthy read

 

 

If you have any additional information that would be helpful in investigating this complaint, please send that to us. Otherwise, please consider this as our final response on the matter.

 

You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this email

 

My question is, is my next stop the FOS ?

 

Thanks in advance.

Edited by dx100uk
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please don't post details that can ID you

several ac..no's removed from above post

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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not sure where our IRL reclaim guide states to give them bank statements??

how did they get such detailed info about your spending?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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When you apply, you have to fill out your outgoings online. Tbh, because I needed the money I always put what I thought would make it look more attractive.

 

Also received this today as I asked for original email as I couldn't locate it...

 

This is in response to your recent correspondence.

 

We acknowledge that you want a copy of your original complaint.

 

We understand that you want Financial Ombudsman Services to intervene in this matter. However, we would like to mention that we never intend to miss or follow misleading practices towards our customers whenever they require our assistance.

 

We would like to highlight that Lending Stream conducts rigorous affordability assessments for all its customers on each and every loan application. Also we would like to conclude that proper and proportionate affordability checks were conducted at the time each loan was approved.

 

Please be noted that we have attached a copy of your original complaint and income and expenditure details to us with this email as per your request.

 

We consider this as a closure towards the matter and hope the above information helps .

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We understand that you want Financial Ombudsmanicon Services to intervene in this matter. However, we would like to mention that we never intend to miss or follow misleading practices towards our customers whenever they require our assistance.

 

That sounds like they could be running scared. "please dont go to the FOS about us"

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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TBH it matters NOT that you told a white lie ...they should have checked too!

if they had they would or should NOT have loaned you the monies..

 

off to the FOS, don't think we've seen one case lost whereby some had 16! loans!!

 

that's says it all.

 

might pay you to get relevant credit file information from the time

as if that was shot too with defaults etc etc

that will further add weight to a case I can see you will win hands down here.

 

dx

 

PS don't forget to read our PDL reclaiming guide in the stickies here.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hi all,

I sent a claim to the FOS and a couple of weeks ago

I received a letter to say they required more information such as bank statements and credit reports etc by 28 November which I emailed over.

Does anyone know current timescales on what happens next ?

 

Also in addition to the above,

I contacted Lending Stream back In July to ask if I could pay my debts off in smaller payments of £100 per month which they agreed to.

 

Should I still be making these payments?

 

Thanks

Edited by dx100uk
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p'haps not as much.

depends on what you REALLY owe.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Update...I've had an email back from FOS today to say

Thank you for your providing your correspondence.

 

 

 

We will be in touch with you once your case has been allocated to an adjudicator for an assessment.

 

I'm assuming this may take some time to get assessed ?

 

Thanks

 

Katie

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  • 3 months later...
  • 4 weeks later...
  • 3 weeks later...

Update email today, can someone let me know if you think I need to respond....

 

My understanding is that this complaint is about the mis-sale of Short Term Lending . Please tell me if I’ve missed something, or if you have anything to add at this point.   My role as an adjudicator is to give an independent opinion on the complaint. This means I’ll talk to you and the business, weigh up the facts of what’s happened, and then suggest a fair way to resolve the situation.   In most cases, we find a solution at this stage. This might be agreeing how the business should put things right – or sometimes that the business has already acted in a reasonable way. But if either you or the business disagree with what I say, we can review the complaint and tell you our final decision.

 

Thanks .

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  • 1 month later...

Received an email from FOS today basically stating to Lending Stream that 12 out of the 16 loans should not have been lent to me and that they are required to respond by 12 June with either an offer or to disagree.

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great news!!

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well done!! It shows you how out of touch these PDL complaints are handled by the actual lenders... 

How much of a payout are you looking at? 

 

Please consider making a donation at a later time if you already havent :)

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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  • 1 month later...

Did lending stream agree and get back to you by the 12th of June ? I’ve got a case with the fos and was told they had until 16th June to agree or disagree with the adjudicator decision that 14 out of 17 loans shouldn’t have been issued to me .

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click create in the top red banner

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Yes, FOS agreed that 12 out of the 16 loans were due to irresponsibly lending and Lending Stream agreed the redress of above.  LS have emailed today to confirm refund will be received within 28 days and credit file updates within 28 days 👍

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