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    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
    • I've had a quick (well, quick for a thread of this length),  read of this thread and to be honest I'm struggling to make heads nor tails of the actual crux of the issue here. You seem awfully convinced that whatever is going on is worth the fight and the odds are in your favour but with how the thread has gone it seems that one trail goes cold so you simply move on to another in an attempt to delay the inevitable. All it does is end up digging holes and confusing others and yourself which means any advice given to you is completely pointless. I note that for the life of this thread there has not been any documentation or correspondence uploaded for people to have a look. Have you got any that you'd be willing to redact and upload for members to assist you? Right now, it seems people are shooting out advice while being in the dark because it's starting to become very difficult for people who weren't here at the start of this (including myself) to follow along. Right now, this whole thread is just hypothetical "He said, she said" and is going nowhere fast. Nothing more than basic advice can be given which, as you've sought out some legal advice, is likely not sufficient to actually come to any sort of conclusion. I, personally, am starting to agree with others that it may be best to consider bankruptcy and put the matter behind you.  
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Shortfall turned into 2nd, 3rd, 4th & 5th charges on a property


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Hello, i'm new here having only just discovered this site

 

I have a residential property with a mortgage in only my name which is all upto date with no arrears.

there is about £145,000 equity in it.

 

However i have 4 other charges on the property ( so total 5 inc initial lender)

 

these 4 arose out of BTL props that "went wrong",

banks sold the properties off way cheap, leaving shortfall debt which they then turned into secured charges.

 

the total of the shortfall debt is approx £390,000, yes i know , its huge, ( as i said the banks gave the props away)

 

so i have £145k equity v £390k shortfall

 

some questions:

 

If i try and sell the property what will happen?

 

( from a maths point of view if i did sell the property the 1st (Original) and 2nd chargeholder would be paid in full but there would no be anything left for the others)

 

and if i try sell the property, can the 2nd,3rd,4th or 5th chargeholder block it?

 

what else could i do?

 

 

TIA

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How did they manage to secure the shortfalls on your private residence ? and why not on the BTLs ? After all the mortgages would have been secured already on the individual BTLs?

 

Andy

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Andy, the BTL props were possessed by the lender after the mortgages were defaulted on. ( Long story (personal), not really relevant now , fact is they all ended up in default)

Then they were sold very quickly at way under market price, hence the shortfall on each BTL property

 

there were actually 2 separate lenders , one had 2 props, the other had 2 props as well

 

How they managed, i'm not sure , i wasnt living in the private residence property at the time, that was rented out, i was living in cheaper (rented) accommodation

 

but they managed to turn unsecured shortfall debt into secured charges ( the courts just rubber stamp almost anything as regards to mortgages/charges i've been told)

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So basically they issued court claims...you didnt defend for what ever reason...default judgments......now secured on your personal property by way of charging orders ?

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Roughly when did the repossessions happen...over 6 years ago or recently?

We could do with some help from you.

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The actual possessions were over 6 years ago, not sure exactly.

 

I would have to check as to when they finally sold/completed

, but the charges only appeared 18 months ago

Edited by dx100uk
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"Some people tell us the mortgage company didn’t get in touch at all about the shortfall until months or years after the repossession - or has suddenly got back in contact. We’ll consider whether it’s fair for the lender to continue to recover the money - taking into account the time limits that apply and any contact that’s been made in the meantime."

 

 

http://www.financial-ombudsman.org.uk/publications/technical_notes/mortgages-shortfall.html

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thanks for that..

 

what i dont know at this time is all the dates involved ,

 

all i know was that

a) the props were taken after default,

b) they were then up for sale and

c) i ended up with charges to do with the shortfall

 

for sure i've had no contact with them for over 6 years now

Edited by dx100uk
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And you didnt do anything when you received notification of the charge from the Land Registry re Interim Charging Order ?

 

With regards to your initial question...the first mortgage always takes priority and is the main charge.

 

If there not enough left after sale...tough they should have done their due diligence and checked the equity.

 

But there are still further options open (subject to the age of the CCJs) for the Judgment claimant to execute the judgment...Attachment of Earnings (unless your self employed) Warrant of control to recover personal goods to sell...or..Third Party Debts Orders or even Bankruptcy.

 

See what the OB advise.

 

 

Andy

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And you didnt do anything when you received notification of the charge from the Land Registry re Interim Charging Order ?

 

Answer: no i did not

 

With regards to your initial question...the first mortgage always takes priority and is the main charge.

 

If there not enough left after sale...tough they should have done their due diligence and checked the equity.

 

Answer: yes that i understand but can they ( 2nd/3rd/4th) stop a sale initiated by me? because if they can then only way out then is to default on the first mortgage to force the sale, which may create more shortfall ( but it shoudn't as there is enough equity) but it will remove all the charges for the new buyer, and turn all the secured charges back into unsecured debt

 

But there are still further options open (subject to the age of the CCJs) for the Judgment claimant to execute the judgment...Attachment of Earnings (unless your self employed) Warrant of control to recover personal goods to sell...or..Third Party Debts Orders or even Bankruptcy.

 

See what the OB advise.

 

 

Andy

 

 

see above for my answers

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They could make it difficult...shouldn't stop the sale if an agreement can be reached with the others..but you need a good conveyance solicitor and research primary mortgage lender....and priority.

 

Saves me typing the following out......

 

https://beatmydebt.com/self-help-guides-resources/charging-orders/selling-your-property-with-a-charging-order

We could do with some help from you.

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Final word......out of interest ...was it the banks who got judgment.... placed the Charging Orders or DCA numpties ?

We could do with some help from you.

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They could make it difficult...shouldn't stop the sale if an agreement can be reached with the others..but you need a good conveyance solicitor and research primary mortgage lender....and priority.

 

Saves me typing the following out......

 

https://beatmydebt.com/self-help-guides-resources/charging-orders/selling-your-property-with-a-charging-order

 

Not sure how an agreement can be made with the others, if the property is sold at market price, the other charge holders stand to receive almost nothing so why would they agree? i/they can't make the property worth more than its market value.

 

On the other hand, if i just stop paying , hand the keys back (as in go down the Voluntary Repossession route) the primary mortgage holder can sell the property without recourse to the other chargeholders so they (the other chargeholders) will end with nothing anyway, i would imagine.

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It is possible...if you can get the " others " to accept a payment arrangement and explain the alternative option if they dont..they may agree by consent order to remove the charges....they always have further options if you failed to honor the agreements as stated in post #11 above.

 

But see what the OB advise if you can show that the judgments were placed after 6 years from the repossessions.

We could do with some help from you.

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would i have to apply to the court to get the " consent order to remove the charges." ? ( assuming i can get them to agree )

 

and yes i will be contacting OB about you pointed out

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No the Judgment claimant facilitates the Order.

We could do with some help from you.

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